Contract No.

Folio

Mega Cable, S.A. de C.V.

36293850
Tel: 33 9690 0000 Av. Lázaro Cárdenas No. 1694, Colonia del Fresno, C.P.44900, Guadalajara, Jalisco.
www.megacable.com.mx Fecha December 18, 2020
CLIENT DATA
Name of the Holder or Business Name:José Torres Ponce
Legal representative:
Turn: Trade Name
Service address: Street: Marcelino renteria Extension Number:4580 Number Int.:
Leonor painted
Between the street: y Closed
Colony: Insurgents Location: Guadalajara Guadalajara
Municipality: State: Jalisco C.P.: 44820
Contact phone 3314100740 Installation 5 business days.

PROMOTER KEY Associate Seller No. OF PROMOTION

245727 Jose Angel De La Cruz Solis 2589-30

CONTRACTED SERVICES
X Postpaid Does your TV have an HDMI connection? Yes. (X) NO ( )
SERVICE DESCRIPTION APPLICABLE RATES
X TELEVISION HD Xview Unlimited internet up to 30 MBPS + X View. Interactive HD TV with more than
X INTERNET Internet Resid. 30 Mbps 80 channels + 50 in HD
X LANDLINE TELEPHONY
Unlimited Res Phone Service

PREPAID
SERVICE DESCRIPTION APPLICABLE RATES
TELEVISION
INTERNET
LANDLINE TELEPHONY

ADDITIONAL SERVICES (APPLIES ONLY TO POSTPAID)

SERVICE DESCRIPTION APPLICABLE RATES

PROMOTION XVIEW 30 TOTAL RECEIVED

OBSERVATIONS 3312 promotional rate $ 370 $100.00

El CLIENTE podra consultar planes, paquetes y coberturas en megacable.com.mx/paquetes-y-ofertas.

The statement will display the cutoff date and the payment date for the service. The equipment is provided on loan.

Payment Method
XCASH PAYMENT AUTOMATIC CHARGE TO BANK CARD
AUTHORIZATION FOR CREDIT OR DEBIT CARD CHARGE
I authorize the OPERATOR to charge my credit or debit card on a recurring basis the amount for the Services that the
Operator lend me.
Card No.
Banking Institution
Validity of Card Client's signature
The CUSTOMER can consult the terms and conditions of the contract at megacable.com.mx or by calling the phone number 33 9690 0000.
The CLIENT can contact the OPERATOR for complaints, clarifications, inquiries, claims, and cancellations at the phone number 33 9690 0000.
The integrated service centers and service hours can be consulted on the website megacable.com.mx/ayuda-cis.
The CUSTOMER can consult the payment methods and locations at megacable.com.mx/support/1_account-and-billing.

VALIDITY
Indefinite Term X Mandatory term of ____
6 months from the signing of this document.
Termination without penalty The early cancellation of the Parties grants them the right to take the relevant legal actions.

ACCEPTANCES AND AUTHORISATIONS

X YES He/She does not accept that his/her information be transferred or transmitted to third parties for marketing or advertising purposes.
X YES Do not accept the use of your data for advertising and/or marketing purposes to receive advertising by any means about
goods, products services of the OPERATOR.
X YES I do not accept that my information be used to investigate credit behaviors.
 Mega Cable, S.A. de C.V.
Av. Lázaro Cárdenas No. 1694, Colonia del Fresno, C.P.44900, Guadalajara, Jalisco.
Tel: 33 9690 0000 | www.megacable.com.mx

TELEVISION SERVICE CONTRACT property of the OPERATOR. The above does not exempt the CLIENT from
PAY, FIXED INTERNET AND FIXED TELEPHONE THAT CELEBRATES FOR payment of the amounts owed for the services used
ON ONE SIDE THE OPERATOR AND ON THE OTHER SIDE THE CLIENT, Once the Contract is finished, the CLIENT must return the
AS A WHOLE, THE PARTIES, IN LIGHT OF THE FOLLOWING. Equipment owned by the OPERATOR in the offices where it was taken to
the hiring was concluded, without prejudice to the fact that the OPERATOR agrees
STATEMENTS with the CLIENT when withdrawing and collecting the Equipment provided in the
The OPERATOR declares: address where the service was provided.
a) To be a legally constituted company in accordance with THIRD: TERMINAL EQUIPMENT FOR THE PROVISION OF
with Mexican laws. Whose main purpose is the provision of SERVICE THE (EQUIPMENT). For any PAYMENT scheme, the
telecommunications services Equipos y accesorios que son necesarios para recibir y prestar todos
b) To have as the main objective the marketing of services The services offered are the property of the OPERATOR, which
telecommunications, under the protection of its Unique Concession title are delivered to the CLIENT as a Loan (on loan). The CLIENT is
granted by the Federal Telecommunications Institute. it commits to the guard, custody, and conservation of the (the) Equipment(s),
c) With an address at Av. Lázaro Cárdenas No. 1694, Col. del Fresno, for as long as they are in their possession, until the end
C.P.44900, Guadalajara, Jalisco, México. termination of this contract and must be returned to the OPERATOR,
d) Your Federal Taxpayer Registry is: MCA930616CN3. showing only the natural wear from the passage of time,
The CLIENT declares: for its part, the OPERATOR agrees to provide maintenance for the
All the data recorded on the cover of the contract is true Equipment and accessories for the proper provision of the Service.
and has the capacity to bind itself under the terms and The OPERATOR will provide the CLIENT with the Services only
conditions of this contract, as well as the cover page. to the number of contracted Teams indicated on the cover.
b) He wishes to contract the selected service(s) in the cover. When the failures that occur in the equipment and accessories do not
that the OPERATOR provides in accordance with the terms and attributable to the CLIENT, the OPERATOR agrees to carry out
conditions stipulated in this contract. necessary substitutions free of charge, as long as this contract
THE PARTIES declare: remain in force. Both PARTIES must coordinate to
a) What is your intention to enter into this contract along with set the date and time when these activities will take place
its cover, data. The personnel designated by the OPERATOR must be identified.
b) That they accept that this contract will be governed by the Law stay and show the CLIENT the work order issued by the OPERATOR
Federal Consumer Protection, Federal Law of ADOR.
Telecommunications and Broadcasting, the Official Mexican Standard In case the Equipment is under repair or maintenance
NOM-184-SCFI-2018, Normative Elements y Obligations the OPERATOR must suspend the collection of the Service for the period
Specifics that Suppliers Must Observe for the for the duration of the review, repair and/or maintenance of said
Marketing and/or Provision of Services of Terminal equipment, except when the OPERATOR proves that the
Telecommunications when Using a Public Network of CLIENT is using the Service or has provided it with a
Telecommunications, and other applicable regulations, for which the Spare equipment.
rights and obligations established in that regulatory framework are When the equipment provided on loan is stolen or is subject to
they will be reproduced here as if inserted literally. In case of any accident, the CLIENT must immediately notify the OPERATOR.
c) That the manifestation of the will to adhere to the DOR, within a period not exceeding twenty-four hours later
this adhesion contract and its cover (which is part of to the event for the replacement of the Equipment and to suspend the collection of the
members of the referred contract) are the signatures that embody the Service until the CLIENT has another device to receive
parts on the cover. the Service.
d) What is your willingness to celebrate this contract The CLIENT shall have a period of 30 business days following the theft or
subject to the following: sinister to present a certified copy of the corresponding certificate.
CLAUSES raised before a Competent Authority, which certifies the
FIRST: OBJECT OF THE CONTRACT. The OPERATOR agrees to object of theft or loss so that the replacement does not incur a cost
provide pay television service, fixed internet and/or telephony Team.
Fixed, (hereinafter the Service), individually or jointly, FOURTH: INSTALLATION. The delivery and installation of the Equipment does not
according to the plan or package and payment scheme you have selected it may be greater than 10 business days from the signing of this document
the CLIENT on the cover of this contract, and that must contract.
to provide continuously, uniformly, regularly, and efficiently, in exchange for the In the event that the OPERATOR is unable to start the provision of
payment of the corresponding fee. Service due to causes attributable to him due to physical or technical impossibility
The OPERATOR agrees to provide the Service in accordance with the for the installation of the Equipment, you must return to the CLIENT the
indices and quality parameters established by the Federal Institute amounts that have been paid as an advance, within a period
Telecommunications (hereinafter IFT) or, as the case may be, those offered no later than 30 business days following the established deadline
implicitly or contracted which cannot be less than the for the installation, and the adhesion contract will be terminated
that establishes the IFT. without responsibility for the CLIENT being required to pay the OPERATOR-
This contract will be governed under the POSTPAID schemes and DOR, a penalty equivalent to 20% of the amounts that may have
PREPAID through recharges; that is, in the POSPA scheme- received as an advance, for its noncompliance in the cases
The payment for the service must be made after it is used. attributable to him.
y en el esquema de PREPAGO se va a pagar el servicio de manera The CLIENT may refuse, without any liability for itself, to the
anticipated the use of it, through RECHARGES, installation or activation of the Service in the face of the staff's refusal
Both billing schemes are applicable to all Services. OPERATOR to identify themselves and/or to show the work order.
offered. Both in the POSTPAID and PREPAID scheme Situation that must be reported to the OPERATOR at that moment.
any charge for the Service starts from the date on the FIFTH: RATES. The service rates are registered.
that the OPERATOR effectively starts the provision of the Service. in the Public Registry of Concessions of the IFT and may be consulted
The OPERATOR is solely responsible to the CLIENT for the you are on the IFT pagewww.ift.org.mx.
provision of the Service, as well as, the additional goods or Services The fees cannot establish contractual conditions such
hired sales. as causes for early termination or any other condition
Everything agreed or contracted between the CLIENT and the OPERATOR of that should be agreed upon within adhesion contracts. Likewise
by verbal or electronic means, it must be confirmed in writing to the way, terms and/or conditions will not be able to be established
CLIENT through the means he chooses, within a maximum period of application of rates that contravene what is established in the
five working days, counted from the moment it is carried out present adhesion contract.
the pact or contract. The plans, packages, coverage where the OPERATOR can provide
 Mega Cable, S.A. de C.V.
Av. Lázaro Cárdenas No. 1694, Colonia del Fresno, C.P.44900, Guadalajara, Jalisco. Folio
Tel: 33 9690 0000 | www.megacable.com.mx

The OPERATOR may offer plans or packages that include the In the PREPAID scheme, the terms cannot be modified.
Services and/or products that you consider convenient, always and terms of this contract, nor the plan obtained through the
when I have the express consent of the CLIENT for such corresponding recharge, until the contracted package by the
effect. However, it cannot force the CLIENT to hire service- CLIENT is currently active.
additional requirements for hiring or continuation NOVENA: SERVICE SUSPENSION. In the scheme of
of the Service provision. POSTPAID, the OPERATOR may suspend the Service, prior to
The CLIENT can cancel the additional Services to the Service written notification to the CLIENT, if the latter incurs in any
originally hired at any time, by the means was of the following assumptions:
marked on the cover for such purposes. The OPERATOR has a 1. For partial payments of the applicable fee for the Service.
maximum period of 5 calendar days from said declaration 2. Due to non-payment of the service after the payment date
to cancel it, without it implying the suspension or cancellation of indicated on the CLIENT's account statement or invoice.
the provision of the originally contracted service. The cancellation 3. For using the Service in a manner contrary to what is provided in the
of the additional Services to the originally contracted Service no contract and/or to the applicable provisions in telecommunications matter
exempt the CLIENT from the payment of the amounts owed for the songs, and/or improperly.
Additional services used do not exempt you from the delivery of the 4. To alter, modify or move the terminal equipment.
Equipment owned by the OPERATOR. 5. By judicial or administrative declaration.
The technical and commercial conditions of the PREPAYMENT scheme, In the PREPAID scheme, the OPERATOR may suspend the
they do not allow the hiring of additional services, so in Service, prior notification in writing through electronic means
in the event that the CLIENT wishes to hire additional Services, this or digital or any other new technology that allows it to
you must request the scheme change from the OPERATOR. CLIENT, if the latter incurs in any of the following
SEVENTH: ACCOUNT STATEMENT RECEIPT AND/OR INVOICE. In the assumptions:
postpaid scheme, the OPERATOR must provide free of charge 1. For using the Service in a manner contrary to what is provided in the
mind at the CLIENT's home, with at least 10 calendar days contract and/or to the applicable provisions regarding telecommunications
before the deadline for the payment of the Service notes, and/or improperly.
hired, a statement of account, receipt and/or invoice which must be 2. For altering, modifying or moving the terminal equipment.
contain in a detailed manner the description of the positions, costs, 3. By judicial or administrative declaration.
concepts and nature of the Service and additional Services In both hiring schemes, once the cause has been resolved
hired. which will cause the suspension of the Service, the OPERATOR must
The CLIENT may agree with the OPERATOR that, in substitution of resume the provision of the Service within a maximum period of 48
the mentioned obligation can consult the cited account statement the CLIENT must cover the reconnection charge, which is not
y/o factura, a través de cualquier medio físico, electrónico o digital o it may be more than 20% of the payment of a monthly installment.
of any other new technology that allows it and that in effect TENTH: CONTINUITY OF SERVICE AND BONUSES
agreement between both PARTIES. FOR INTERRUPTION. In both payment schemes, the OPERA-
In the POSTPAID scheme, the date, method, and places of payment are DOR must reimburse and compensate the CLIENT in the following
they can inquire through the means indicated respectively in the cases:
cover page of this contract. Regarding the PREPAYMENT scheme 1. When due to reasons attributable to the OPERATOR it does not
the date, method, and places of payment will depend on the CLIENT when provide the telecommunications service in the manner and terms
the package runs out and you want to choose another one. welcomed, contracted, offered or implied or information displayed
In the case of improper charges, the OPERATOR must carry out the data in the advertising of the OPERATOR, as well as with the indices and
refund within a period not exceeding 5 days quality parameters contracted or established by the IFT, this one
skilled subsequent to the claim. This refund will be made must compensate the CLIENT for the proportional part of the price of the
through the same means by which the undue charge was made Service, plan, or package that was discontinued and as a bonus
tooth and a 20% discount will be applied to the amount of the charge made at least 20% of the amount for the period of impact of the benefit
to unduly. of the Service.
In the PREPAID scheme, the OPERATOR will issue a detail of 2. When the Service interruption is due to force majeure or
consumptions, where the specific data of the Services are recorded of force majeure, if it lasts more than 24 consecutive hours
provided, costs, concepts, nature, validity and rate of the following the report made by the CLIENT, the OPERATOR will make the
same. The CLIENT must request from the OPERATOR the details of compensation for the proportional part of the period in which it was stopped
consumptions through any of the contact methods provide provide the contracted service, which will be reflected in the following
adding the details established on the cover sheet so that the OPER- receipt and/or invoice. In case the OPERATOR has not restored
ADOR is in a position to issue the same. within 24 hours the Services and whether due to causes attributable to the
In addition to the above, the OPERATOR has a platform, in This operator must also discount 20% of the amount of
which the CLIENT can sign up for by registering, entering the period of impact.
data that I provide on the cover of this Contract, 3. When the Service is interrupted for any foreseeable cause
and thus their username and password, in thenext link https://servici- ble that has a generalized or significant impact on the
osenlinea.megacable.com.mx/serviciosenlinea/De- provision of the Service, it shall not affect the Service for more than
fault.aspx#no-back-button, una vez registrado, el CLIENTE podrá for 24 consecutive hours; the OPERATOR will stop charging to
visualize, your data, contract number, detail inquiry of the CLIENT the proportional part of the price of the Service that was left out
Contracted service, validity of the recharge, promotions, payment methods to provide, and must discount at least 20% of the amount for the period
payment and top-ups, among others. that was affected.
EIGHTH: MODIFICATIONS. In the POSTPAID scheme, The 4. When the OPERATOR makes undue charges, they must
OPERATOR will notify the CLIENT at least 15 days in advance. credit 20% on the amount of the improperly charged fee.
natural anticipation of any change in the terms and From the moment the OPERATOR receives the call from
originally contracted conditions. Such notice must be CLIENT to report failures and/or interruptions in the Service, the
notificado, a través de medios físicos, electrónicos, digitales o de The OPERATOR will proceed to verify the type of failure and based on that,
any other new technology that allows it. the time needed for the repair will be determined, which will not
In case the CLIENT disagrees with the change of the it may exceed 24 hours following the receipt of the report.
originally contracted terms and conditions, may choose to In the case of wrongful charges under the prepaid scheme, the
demand the compulsory enforcement of the contract under the conditions in OPERATOR must carry out the compensation and the bonus for the
that was signed the same or to request the termination of this contract charges that I made improperly, within 5 (five) days
without any penalty for the CLIENT. skills following the corresponding claim.
The OPERATOR must obtain the CLIENT's consent to ELEVENTH: BONUS MECHANISMS AND COM-
 Mega Cable, S.A. de C.V.
Av. Lázaro Cárdenas No. 1694, Colonia del Fresno, C.P.44900, Guadalajara, Jalisco.
Tel: 33 9690 0000 | www.megacable.com.mx

will be carried out in service, and at the time of carrying it out the OPERATOR actions for the CLIENT to operate the necessary applications
is obliged to inform the CLIENT, through electronic means or for the correct functioning of the mentioned Service.
digital or any other new technology that allows it. FIFTEENTH: FIXED TELEPHONE SERVICE. The CLIENT
TWELFTH: TERMINATION AND CANCELLATION OF THE has the right to change the TELECOMMUNICATIONS Service OPERATOR
TREATY. This contract may be terminated or canceled. songs preserving their number, according to the Porta Rules
by either PARTY in the following cases: ability issued by the Institute and what is stated in NOM 184 regarding
a) No liability for any of the PARTIES, for the number portability.
permanent impossibility of the OPERATOR to continue with the When the CLIENT decides to port their number to another company, to
provision of the Service, whether due to unforeseen circumstances or force majeure. from the date on which the number portability is executed and without the
b) If the CLIENT does not remedy within a period of 60 days if additional requirements are demanded, the contract will be terminated
natural any of the causes that gave rise to the suspension automatically and the contractual relationship with the OPERATOR,
of the Service, except by judicial or administrative declaration. In only of those Services whose provision requires the
this last assumption will come to an end at the moment of the telephone numbers to be ported, therefore other services
declaration by the competent authority. will remain active.
c) If the CLIENT connects additional devices on their own If this contract is entered into as a result of portability
counts, subleases, transfers or in any way passes them on client's numerical; they have the right to demand payment of a
rights established in the contract, without prior authorization and by conventional penalty of at least 20% of the time that has been
writ of the OPERATOR. exceeded the execution of the carrying out, if the same is not executed
d) If the OPERATOR does not provide the Service in the manner and terms within 24 hours.
we agree, contracted, offered or implied in the information THE CLIENT has the right to cancel, without the payment of agreed penalties.
displayed in the OPERATOR's advertising, as well as with the nationals, the services contracted from the OPERATOR when
indices and quality parameters contracted or established by the you have requested the number portability and it is not executed within
IFT. of the deadlines established, due to reasons attributable to the CLIENT.
e) In case the OPERATOR modifies its schedule, the SIXTEENTH: MANDATORY POST-PAID SERVICES.
The CLIENT has the right to terminate the contract without penalty. Only in the Postpaid scheme and when the CLIENT
any, at any time. I agree to hire the service with a mandatory term for acquiring a
f) If the CLIENT provides false information to the OPERATOR for promotion with the OPERATOR, the following will apply:
the hiring of the Service. A) It will be indicated on the Cover of the Contract,
g) Without any responsibility for any of the PARTIES, when B) It shall not exceed 6 (six) months,
In the POSTPAID scheme, the CLIENT does not accept the modification. C) In the event that either party requests its termination
of the terms, conditions, and rates established herein early termination, the other party reserves the right to make
contract by the OPERATOR. to determine the payment of damages and losses as established by the authority
h) For any other reason provided in the applicable legislation and competent.
current. D) The CLIENT may request the cancellation of the Service at
i) The CLIENT may cancel, without the payment of conventional penalties, through the means by which the Services were contracted, likewise
the fixed telephone service to the OPERATOR when requested must return the Equipment and accessories that are the property of
the portability of the number and this is not executed within 24 OPERATOR; the above does not exempt the CLIENT from covering any
hours, for reasons not attributable to the CLIENT. debt with the OPERATOR for the services used.
j) The execution will be a cause for the cancellation of the telephone service. E) The OPERATOR will inform the CLIENT that the deadline is mandatory-
from number portability; the other contracted services continue It must be concluded at least 30 (thirty) days in advance to
they will become active under the terms established in this contract. that said deadline ends, by any means available to the
The CLIENT may terminate the contract at any OPERATOR.
moment, notifying the OPERATOR through the same means in F) Once the mandatory period has been fulfilled, this contract
who contracted the Service, or through physical or electronic means- it will have an indefinite validity, so the CLIENT may give
or digital or of any other new technology that allows it. The terminated at any time, without any penalty, and without
cancellation or termination of the Contract does not exempt the CLIENT from need to obtain authorization from the OPERATOR, only
pay the OPERATOR the debts generated by the Service(s) giving the corresponding notice.
effectively received, does not exempt from the delivery of the equipment G) The OPERATOR cannot modify within that period,
property of the OPERATOR. contracted price or fee, under no circumstances, unless it is
In case of termination of this contract, the OPERATOR must of a decrease in price or the increase in the service package
provide a file or registration number to the CLIENT when this the same price variation.
deliver the equipment provided under the comfortable mode H) The OPERATOR cannot modify the offered conditions
It will be delivered through physical means. the agreed upon and binding, unless authorized by the Consumer,
THIRTEENTH: USE OF FIXED INTERNET SERVICE. The any means established by law.
the use of this Service may integrate images, sounds, texts SEVENTEENTH: PREPAID SERVICES. In the prepaid mode of
or content that may be considered offensive or inappropriate for PREPAID the CLIENT will enjoy the Service by making the payment of
minors, so access to them is the responsibility of service prior to its use through recharges. The CLIENT expresses
client account and risk. his willingness to accept the terms and conditions of the contracted plan
It is the CLIENT's responsibility to carry out the required measures. by the CLIENT.
to care for and safeguard your information, data and/or software from 1.- SERVICE ACTIVATION AND TOP-UPS IN THE SCHEME
your property, access from the internet to your devices or, in your PREPAID
in case, avoid contamination by viruses or attacks from users To use the service, the installation of the Equipment is required by
internet, so the OPERATOR will not be responsible for any part of the OPERATOR to activate the service.
damage and harm caused to the CLIENT by the aforementioned events The service activation procedure in the PREPA scheme
we must GO is the following:
The OPERATOR is not responsible for the configuration of devices Once the service is contracted, the Installers will come to the home.
vehicles that are necessary for the concurrent use of the or the from the CLIENT to Install and activate the Equipment, which will generate
Personal Equipment. a Customer Number, from that moment on the Installer must
The Service is subject to a monthly speed fee that applies provide the CLIENT with the generated Number, this number will
will be determined in the package contracted by the CLIENT, therefore the it will serve the CLIENT to make reloads in the establishments
OPERATOR will provide the total consumption information of you will be able to consult on the cover of this Contract.
data for the corresponding billing period. Once the equipment is installed, the CLIENT is required to make the payment of
 Mega Cable, S.A. de C.V.
Av. Lázaro Cárdenas No. 1694, Colonia del Fresno, C.P.44900, Guadalajara, Jalisco. Folio
Tel: 33 9690 0000 | www.megacable.com.mx

from the league https://serviciosenlinea.megacable.com.mx/serviciosenlin- Telecommunications, as well as compliance with the provisions
ea/Default.aspx#no-back-button, in which it will be registered in accordance with administrative ones issued and referred to the Official Standard
in accordance with what is stated in the Seventh Clause, the following Mexican NOM-184-SCFI-2018.
information TWENTY-FOURTH: CONCILIATORY PROCEDURE. When
a) Amount of top-up made; if any conciliatory procedure is initiated before the PROFE-
b) The activated commercial offer and included benefits with CO, the OPERATOR will not be able to interrupt the Services. If the Service
reason for the recharge made; telecommunications was suspended after the present
c) With the recharge completed, the will is expressed to action of the claim and prior to notification to the OPERATOR,
accept the terms and conditions of the chosen commercial offer PROFECO must request to restore the Service. If the Service is
the CLIENT suspend after the notification of the claim, the PROFECO
d) Validity of the recharge; will require the OPERATOR to restore the Service.
Once the benefits of the commercial offer to obtain are exhausted In all cases, the CLIENT is not exempt from their obligations.
the service and if the CLIENT wishes to continue with the Service, they must for the payment of the goods and/or services contracted and used, except for
make a new recharge according to the commercial offer you desire when its inadmissibility has been determined.
hire. Each recharge made will be governed by what is established in the TWENTY FIFTH: CONTRACT REGISTRATION. This model of
present contract Adhesion Contract, is registered with the Attorney General's Office
2.- MEDIOS DE RECARGA DEL SERVICIO Federal Consumer, with number 162-2019 dated 16 of
The CLIENT may make top-ups at the locations authorized by the August 2019.
OPERATOR, which can be consulted in the following Likewise, the CLIENT may consult said record in
internet league: www.megacable.com.mx/support/26_explains- https://burocomercial.profeco.gob.mx/ca_spt/__________________
payment-methods and in the following code:
EIGHTEENTH: INFORMATION REQUESTAND ATTENTION TO
CLIENT. The CLIENT has the following means of inquiry:
The coverage where the OPERATOR offers the Service: https://ww-
w.megacable.com.mx/check-coverage
•Tacontests of the current commercial offer available: https://www.meg-
acable.com.mx/pdf/Record_Folios_DAC.xlsx
Current simplified privacy notice:https://www.megaca-
ble.com.mx/privacy
• Statement of account or consumption details: https://serviciosenlin- Any difference between the text of the registered adhesion contract
ea.megacable.com.mx/online-services/Of- before the Federal Consumer Prosecutor's Office and the used in
fault.aspx#no-back-button the CLIENT's detriment, will be considered as not submitted.
For inquiries, complaints, reporting theft or
loss of equipment owned by the OPERATOR, is located
the phone number 3396900000 is available, available 24 hours
hours 365 days a year.
The service rates are registered in the Public Registry.
of Concessions of the IFT and can be consulted on the page of
IFT,www.ift.org.mx.
The rates may not establish contractual conditions such
as causes for early termination or any other condition
that should be agreed upon within adhesion contracts. Likewise
way, terms and/or conditions cannot be established of
application of the rates that contravene what is established in the
present adhesion contract.
NINETEENTH: ACCESSIBILITY FOR PERSONS WITH
DISABILITY. Regarding hiring for users with
disability, the OPERATOR will be obliged to make available THE CLIENT THE OPERATOR
the CLIENT's use of other means of communication to give
to be aware of the conditions established in this contract, the
Additional services and the packages offered by the OPERATOR.
TWENTIETH: NON-DISCRIMINATION. The OPERATOR must provide the
Service on equitable terms to anyone who requests it, without
to establish privileges or distinctions in a discriminatory manner, respect-
to other CLIENTS in the same coverage area and in the
same hiring conditions.
In case the OPERATOR offers more favorable conditions
to one or more CLIENTS situated in equivalent assumptions or
similar, the CLIENT can demand the same conditions, always
and when it is technically possible for the provision of the Service.
TWENTY-FIRST: PROTECTION OF PERSONAL DATA.
The OPERATOR is obligated to protect and handle in accordance with the
applicable regulations, the personal data provided to you
made by the CLIENT.
The OPERATOR must make the notice available to the CLIENT.
privacy so that they can exercise some of their rights, of
compliance with the Federal Law on the Protection of Personal Data
In Possession of Individuals.
The OPERATOR to use the CLIENT's information for purposes
marketing or advertising professionals; as well as to send you advertising
about goods, products, or services, consent must be obtained
expressed on the cover of this contract.