Week 2
MANAGING THE
DIGITAL FIRM
WHY INFORMATION SYSTEMS?
What Is an Information System? Its relevance to MIT?
A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization
WHY INFORMATION SYSTEMS?
What Is an Information System?
Data: Streams of raw facts representing
events such as business transactions
Information: Clusters of facts that are
meaningful and useful to human beings in the processes such as making decisions Knowledge?
WHY INFORMATION SYSTEMS?
Activities in an Information System
INPUT
PROCESS
OUTPUT
FEEDBACK
WHY INFORMATION SYSTEMS?
Information Systems & MIT
ORGANIZATIONS
TECHNOLOGY
IT Management
MANAGEMENT
What is the difference between IT and IS? Or is there a difference?
WHY INFORMATION SYSTEMS?
Major Business Functions
Sales and marketing
Manufacturing
Finance
Accounting Human resources
WHY INFORMATION SYSTEMS?
Organizations
Key Elements: People: Managers, knowledge workers,
data workers, production or service workers
Structure: Organization chart , groups of
specialists, products, geography
WHY INFORMATION SYSTEMS?
Organizations
Operating procedures: Standard operating
procedures (SOP, rules for action)
Politics: Power to persuade, get things done
Culture: Customs of behavior
TOWARD THE DIGITAL FIRM
The Interdependence Between Organizations and Information Systems
TOWARD THE DIGITAL FIRM
New Options for Organizational Design
Flattening organizations
Separating work from location
Reorganizing work-flows
Increasing flexibility Redefining organizational boundaries
TOWARD THE DIGITAL FIRM
Flattening Organizations & Information Systems
Figure 1-10
TOWARD THE DIGITAL FIRM
The Digital Firm
Electronic commerce
Electronic business Digital market: Information systems links, buyers and sellers to exchange information, products, services, payments
TOWARD THE DIGITAL FIRM
Electronic Commerce
Internet links buyers, sellers
Lower transaction costs
Goods and services advertised, bought, exchanged worldwide Business-to-business transactions increasing
Constitutional IS
TPS MIS DSS ESS
WHY INFORMATION SYSTEMS?
The Competitive Business Environment and the Emerging Digital Firm
4 Major Systems Defining the Digital Firm Supply chain management systems Customer relationship management systems Enterprise systems Knowledge management systems