Scribd
Upload
113 views16 pages

Mend Your Speech, Lest It May Mar Your Fortune-Shakespeare

This document provides an overview of oral communication skills and principles. It discusses what oral communication is, barriers to effective communication, principles of successful communication, conversation control, listening skills, and comparisons between good and poor listeners. The objectives are to develop skills in tone, voice, pitch, and word choice for effective business communication. Research shows the optimal speech rate is between 130-140 words per minute for fluency.

Uploaded by

Ðj Kishor
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
113 views16 pages

Mend Your Speech, Lest It May Mar Your Fortune-Shakespeare

This document provides an overview of oral communication skills and principles. It discusses what oral communication is, barriers to effective communication, principles of successful communication, conversation control, listening skills, and comparisons between good and poor listeners. The objectives are to develop skills in tone, voice, pitch, and word choice for effective business communication. Research shows the optimal speech rate is between 130-140 words per minute for fluency.

Uploaded by

Ðj Kishor
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 16

Mend your speech, lest it may mar your fortuneShakespeare

Module 2
Syllabus What is oral communication? Principles of successful communication Barriers to communication What is conversation control? Reflection and empathy Two sides of effective oral communication Effective listening Non verbal communication

Oral communication, also known as verbal communication, is the interchange of verbal messages between the sender and receiver.

Oral communication skills One has to know when to talk and when not to How to talk-Tone, Pitch and Modulation Be able to interpret the listeners facial expressions, physical gestures and movements, attitudes, together with knowledge of his own body talk (Known as leakages).

Need for learning oral communication skills To help problem solving To resolve conflict To influence people to work together To persuade others to be involved in organizational goals To be assertive without being aggressive To develop listening skills To be an effective negotiator To make a proposal

Objective of oral communication in business To develop skillful control of:Tone Voice Pitch Precise use of words

Comparative advantages of oral and written communication

(Ref. to required reading P 248, Business Communication- Chaturvedi)

Principles of oral communication Do not use long winding sentences, clichs, old fashioned words and phases including slang. Use commonly words, short and simple sentences. The pitch of the voice should consider the distance between the listener and the speaker. The tone should be marked with sincerity and confidence.

Research has proved thatAn individual speaks @ 125 words a minute.


The human brain can process 500 words per minute Rate of speech between 130- 140 words is ideal Fluency- Each word should be distinctly heard and easily connect with other words to form a verbal structure.

Barriers to effective oral communication = Barriers to effective communication + Barriers to effective Listening

Barriers to effective listening Status Halo effect Complexes Closed and all knowing mind Poor retention Premature evaluation Hurried conclusions and distortions Abstracting Slant Cognitive dissonance Language barriers

Conversational control Involves skills of listening And Talking in a positive and meaningful way at an appropriate time

Includes Techniques of changing the direction of conversation smoothly The ability to allow discussion to develop along key issues in a uninterrupted way towards the desired end

Conversion control skills; steps Noticing cues and clues Interpret signs and signals Avoiding Parallel conversation Encouraging Sequential conversation Reflection and empathy Sense of time as a skill

Comparisons between a Good Listener and Poor Listener


(Ref. to required reading P 264, Business CommunicationChaturvedi)

Thank You
.

You might also like