Systems Analysis and
th
Design 9 Edition
Chapter 1
Introduction to Systems
Analysis and Design
Chapter Objectives
Discuss the impact of information
technology on business strategy and
success
Define an information system and describe
its components
Explain how profiles and models can
represent business functions and
operations
Explain how the Internet has affected
business strategies and relationships
Identify various types of information
2
Chapter Objectives
Distinguish between structured analysis,
object-oriented analysis, and agile methods
Compare the traditional waterfall model
with agile methods and models
Apply five basic guidelines for systems
development
Discuss the role of the information
technology department and the systems
analysts who work there
3
Introduction
Companies use
information as a
weapon in the battle to
increase productivity,
deliver quality products
and services, maintain
customer loyalty, and
make sound decisions
Information technology
can mean the
difference between
success and failure
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The Impact of Information
Technology
Information Technology (IT)
Combination of hardware and software
products and services that companies
use to manage, access, communicate,
and share information
The Future
Three issues that will shape the future
Changes in world
Changes in technology
Changes in client demand
5
The Impact of Information
Technology
Systems Development
Business information systems are
developed by people who are technically
qualified, business-oriented, and highly
motivated
Must be good communicators with
strong analytical and critical thinking
skills
The Impact of Information
Technology
Systems Analysis and Design
Systems Analysis and Design
Step-by-step process for developing highquality information systems
Systems Analyst
Plan, develop, and maintain information
systems
The Impact of Information
Technology
Who develops Information Systems?
In-house applications
Software packages
Internet-based application services
Outsourcing
Custom solutions
Enterprise-wide software strategies
How versus What
8
Information System
Components
A system is a set of related components that
produces specific results
A Mission-critical system is one that is vital to a
companys operations
Data consists of basic facts that are the
systems raw material
Information is data that has been transformed
into output that is valuable to users
Information systems have five key components:
hardware, software, data, processes, and people
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Information System
Components
Hardware
Is the physical layer
of the information
system
Moores Law
Software
System software
Application software
Enterprise
applications
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Information System
Components
Software
Horizontal system
Vertical system
Legacy systems
Data
Tables store data
Linked tables work
together to supply
data
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Information System
Components Processes
Describe the tasks
and business
functions that
users, managers,
and IT staff
members perform
to achieve specific
results
People
Stakeholders
Users, or end users
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Understanding The Business
Business Process Modeling
Business Profile
Business Models
Business model
Business process
Business process reengineering (BPR)
13
Understanding The Business
New Kinds of
Companies
Production-oriented
Service-oriented
Internet-dependent
Dot-com (.com)
Brick-and-mortar
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Impact of the Internet
E-Commerce or I-Commerce
B2C (Business-to-Consumer)
B2B (Business-to-Business)
EDI
Extensible markup language (XML)
Supply chain management (SCM)
Supplier relationship management
(SRM)
15
Business Information Systems
In the past, IT managers divided
systems into categories based on the
user group the system served
Office systems
Operational systems
Decision support systems
Executive information systems
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Business Information Systems
Today, identify a system by its
functions and features, rather than
by its users
Enterprise computing systems
Transaction processing systems
Business support systems
Knowledge management systems
User productivity systems
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Business Information Systems
Enterprise
computing systems
Support companywide operations and
data management
requirements
Enterprise resource
planning (ERP)
Many hardware and
software vendors
target the enterprise
computing market
18
Business Information Systems
Transaction
processing systems
Involve large
amounts of data
and are missioncritical systems
Efficient because
they process a set
of transactionrelated commands
as a group rather
than individually
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Business Information Systems
Business support systems
Provide job-related information to users
at all levels of a company
Management information systems (MIS)
Radio frequency identification (RFID)
What-if
20
Business Information Systems
Knowledge management systems
Called expert systems
Simulate human reasoning by
combining a knowledge base and
inference rules
Many knowledge management systems
use a technique called fuzzy logic
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Business Information Systems
User productivity systems
Technology that improves productivity
Groupware
Information systems integration
Most large companies require systems
that combine transaction processing,
business support, knowledge
management, and user productivity
features
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What Information Do Users Need?
23
Systems Development Tools
Modeling
Business model
Requirements
model
Data model
Object model
Network model
Process model
24
Systems Development Tools
Prototyping
Prototype
Speeds up the development process
significantly
Important decisions might be made too
early, before business or IT issues are
thoroughly understood
Can be an extremely valuable tool
25
Systems Development Tools
Computer-Aided Systems
Engineering (CASE) Tools
Also called computer-aided software
engineering
CASE tools
Can generate program code, which
speeds the implementation process
26
Systems Development Methods
Structured Analysis
Systems
development life
cycle (SDLC)
Predictive approach
Uses a set of
process models to
describe a system
graphically
Process-centered
technique
Waterfall model
27
Systems Development Methods
Structured Analysis
Deliverable or end product
Disadvantage in the built-in structure of
the SDLC, because the waterfall model
does not emphasize interactivity among
the phases
This criticism can be valid if the SDLC
phases are followed too rigidly
Adjacent phases usually interact
28
Systems Development Methods
Structured Analysis
The SDLC model usually includes five
steps
Systems
Systems
Systems
Systems
Systems
planning
analysis
design
implementation
support and security
29
Systems Development Methods
Structured Analysis
Systems Planning
Systems planning phase
Systems request begins the process &
describes problems or desired changes
Purpose of this phase is to perform a
preliminary investigation
Key part of preliminary investigation is a
feasibility study
30
Systems Development Methods
Structured Analysis
Systems Analysis
Deliverable is the System requirements
document
Systems Design
Deliverable is system design specification
Management and user involvement is critical
31
Systems Development Methods
Structured Analysis
Systems Implementation
New system is constructed
Systems Support and Security
A well-designed system must be secure,
reliable, maintainable, and scalable
Most information systems need to be
updated significantly or replaced after
several years of operation
32
Systems Development Methods
Object-oriented
Analysis
Combines data &
processes that act on
the data into things
called objects
Object is a member of
a class
Objects possess
properties
Methods change an
objects properties
33
Systems Development Methods
Object-Oriented Analysis
A message requests specific behavior or
information from another object
Usually follow a series of analysis and
design phases that are similar to the
SDLC
Interactive model
34
Systems Development Methods
Agile Methods
Are the newest development
Emphasize continuous feedback
Iterative development
Agile community has published the Agile
Manifesto
Spiral model
35
Systems Development Methods
Agile Methods
Agile process determines the end result
Other adaptive variations and related
methods exist
Two examples are Scrum and Extreme
Programming (XP)
Analysts should understand the pros and
cons of any approach before selecting a
development method
36
Systems Development Methods
Other Development Methods
Joint application development (JAD)
Rapid application development (RAD)
Might encounter other systems
development techniques
Rational Unified Process (RUP)
Microsoft Solutions Framework (MSF)
37
Systems Development
Guidelines
Develop a project plan
Involve users and listen carefully to
them
Use project management tools to
identify tasks and milestones
Develop accurate cost and benefit
information
Remain flexible
38
Information Technology Department
39
The Systems Analyst
Responsibilities
Translate business requirements into IT
projects
Knowledge, Skills, and Education
Needs technical knowledge, strong oral and
written communication skills and analytic
ability, an understanding of business
operations, and critical thinking skills
Certification
Important credential
40
The Systems Analyst
Career Opportunities
Job titles
Company organization
Company size
Corporate culture
Salary, location, and future growth
41
Chapter Summary
IT refers to the combination of hardware
and software resources that companies use
to manage, access, communicate, and
share information
The essential components of an
information system are hardware, software,
data, processes, and people
Successful companies offer a mix of
products, technical and financial services,
consulting, and customer support
42
Chapter Summary
Information systems are identified as
enterprise computing systems,
transaction processing systems, business
support systems, knowledge management
systems, or user productivity systems
Organization structure includes top
managers, middle managers and
knowledge workers, supervisors and team
leaders
43
Chapter Summary
The IT department develops,
maintains and operates a companys
information systems
Systems analysts need a
combination of technical and
business knowledge, analytical
ability, and communication skills
Systems analysts need to consider
salary, location, and future growth
potential when making a career
44
Chapter Summary
Chapter 1 complete
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