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Qualitas Training Division Iss Ue 2 - 20 May 2002 1

1) The document discusses organizations and defines them as existing to achieve objectives and provide satisfaction for their members by enabling goals that individuals cannot achieve alone. 2) It describes common factors in any organization as people, objectives, and structure. There are also two categories of resources: non-human physical assets and human abilities. 3) The document then focuses on ISO 9001:2000, explaining that it specifies requirements for quality management systems to demonstrate an organization's ability to consistently provide products meeting customer and regulatory standards and enhance customer satisfaction through effective systems application.

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42 views19 pages

Qualitas Training Division Iss Ue 2 - 20 May 2002 1

1) The document discusses organizations and defines them as existing to achieve objectives and provide satisfaction for their members by enabling goals that individuals cannot achieve alone. 2) It describes common factors in any organization as people, objectives, and structure. There are also two categories of resources: non-human physical assets and human abilities. 3) The document then focuses on ISO 9001:2000, explaining that it specifies requirements for quality management systems to demonstrate an organization's ability to consistently provide products meeting customer and regulatory standards and enhance customer satisfaction through effective systems application.

Uploaded by

aikquality
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 19

Business Process Improvement / Continual

Improvement Via ISO 9001:2000 a Foundation


for TQM

Qualitas Training Division

An Organization

Section 1

All Organizations have some functions to


perform. Organizations exist in order to
achieve
objectives
and
to
provide
satisfaction
for
their
members.
Organizations enable objectives to be
achieved that cannot be achieved by the
efforts of individual on their own.

Qualitas Training Division

Section 1

Common Factors in Organizations

Despite the differences among various


Organizations there are, however, at least
three common factors in any Organization:
People
Objectives
Structure

Qualitas Training Division

Section 1

There are two broad categories of resources:

Non Human - Physical Assets, Materials &


Facilities
Human
their

- Members' abilities & influence &


Management

Qualitas Training Division

Section 1

ORGANIZATION

Formal

In-Formal

Qualitas Training Division

Formal Organization

Section 1

Deliberately Planned and Created


Concerned
activities

with

Co-Ordination

of

Hierarchically Structured with stated


objectives the specification of tasks,
and defined relationship of authority
& responsibility.

Qualitas Training Division

Informal Organization

Section 1

The informal Organization is Flexible &


Loosely
Structured
Relationships may be left undefined
Membership is spontaneous and with
varying
degrees of involvement
Qualitas Training Division

Section 1

ENVIRONMENT
Outputs from
others Systems

Aims &
Objectives

Feedback

Inputs

Inputs to other
Systems

Series of Activities
Transformation or Conversion
Unit Interrelated sub system

Measure of Achievement

Outputs

Organizational
Goals

Feedback

Qualitas Training Division

Section 1

Organization & system Approach

People
Dimension
INPUTS

OUTPUT
ACTIVITIES

Man

Technical
Skills

Money
Objectives
Machine
Materials
Mechanism

Qualitas Training Division

A Process(es):

Section 1

A
process
is
"any
Operational
or
Administrative System which transform
inputs into valued outputs - typically a
sequence of tasks arranged in to a
procedure or set of work arrangements
perhaps
involving
various
machines,
departments and people."

Qualitas Training Division

10

Business Process

Section 1

"A process is "a structured, measured set of


activities designed to produce a specified
output for a particular customer or market. It
implies a strong emphasis on how work is
done with in an Organization.

Qualitas Training Division

11

Process may be defined as they are


based on three dimensions:

Section 1

i.
Entities:
Process takes place between organizational entities.
They can be inter organizational, inter functional
and/or inter personal.
ii.
Objects:
Process results in manipulation of objects. These
objets van be physical or informational.
iii.
Activities:
Process can involved two types of activities Managerial
(develop a budget) and operational (fill a customer
order).

Qualitas Training Division

12

ISO 9001:2000(E) Quality Management System:

Section 1

ISO 9000 Series of Standards, which was


previously know, containing the ownership of
three specific Certification Standards as ISO
9001, ISO 9002, ISO 9003. As per the code of
Technical Committee (TC 176) and working
Group (WG 18) every ISO Standard is to be
reviewed after every five years and revised if it
is required.

Qualitas Training Division

13

ISO 9001:2000(E) Quality Management System:

Section 1

The Initial Introduction of ISO 9001/2/3 was


done in the year of 1994, then in the year 2000
as per the protocol of (TC 176), they were
reviewed, revised and re-generated in the form
of ISO 9001:2000. Now all the above captioned
Standards have become obsoleted and the new
edition is in place. All the Companies that have
initially been certified to ISO 9001/2/3 have
given transition period of three years (till 14th
December 2003) to have their Quality
Management
System
Converted
to
ISO
9001:2000(E) and all the Audits will be
conducted after this date, be in accordance with
new Standard. Qualitas Training Division
14

ISO 9001:2000(E) Quality Management System:

Section 1

This
international
Standard
specifies
requirements for a Quality Management
Systems where an Organization on;
1. Need to demonstrate its ability to
consistently
provide product that meets
customer
and
applicable
regulatory
requirements, and
2. Aims to enhance customer satisfaction
through the effective application of the system,
including processes for continual improvement
of the System
Qualitas Training Division
15

Continual Improvement

Section 1

The Concept of Continual Improvement is based


upon the interactive relationship between
sustainability and growth as shown in the
figure:

Continual
Improvement
Growth
Sustainability

Qualitas Training Division

16

Section 1

ISO 9001/2/3
System
Process
Performance
Resource

Results
Oriented

Management

ISO
9001:2000
System
Process
Performance
Resource

Measurement

Performance
Oriented

Qualitas Training Division

17

Section 1

Total Quality Management (TQM)

TQM is the integration of all functions and


processes with in an Organization in order to
achieve Continuos Improvement of quality of
goods and Services. The goal is Customer
Satisfaction.

Qualitas Training Division

18

Section 1

Total Quality Management (TQM)

TQM is based upon number of ideas It means


thinking about quality in terms of all
functions of the enterprise and is a start-tofinish process that integrates interrelated
functions at all levels. It is a system approach
that considers every interaction between the
various elements of the Organization. Thus,
the overall effectiveness of the System is
higher than the sum of the individual outputs
from the subsystems.
Qualitas Training Division

19

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