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Developing Employee Relations

Developing Employee Relations

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nitinmt
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67 views15 pages

Developing Employee Relations

Developing Employee Relations

Uploaded by

nitinmt
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Chapter 13

Developing
Employee
Relations

Copyright 2010 Pearson


Education, Inc. publishing
as Prentice Hall 13-1
Chapter 13 Overview

The roles of the manager and the


employee relations specialists
Developing employee
communications
Facilitating effective communications
Employee recognition programs

Copyright 2010 Pearson


Education, Inc. publishing
as Prentice Hall 13-2
The Employee Relations Specialist

Good Employee Relationsproviding fair


and consistent treatment to all employees
Employee relations representatives
Member of the HR department
Ensures that company policies are followed
Advises supervisors and employees on
specific employee relations problems
May help develop employee relations
policies

Copyright 2010 Pearson


Education, Inc. publishing
as Prentice Hall 13-3
Developing Employee Communication

Communicationkey to employee relations


Need multiple channels
Communication Flows:
o Downward
o Upward
o Laterally

Information Conveyed:
Facts
Feelings
Copyright 2010 Pearson
Education, Inc. publishing
as Prentice Hall 13-4
Two-way Communication

Copyright 2010 Pearson


Education, Inc. publishing
as Prentice Hall 13-5
Communicating Useful Feedback

Focus on specific behaviors


Keep the feedback impersonal
Make is descriptive, not judgmental
Give feedback appropriately
Best time is after the behavior is observed
Best place is in private
Focus negative feedback on behaviors
the employee can control
Copyright 2010 Pearson
Education, Inc. publishing
as Prentice Hall 13-6
Information Dissemination Programs

Knowledge workers
Information is critical
The employee handbook
Contains policies and procedures and
employee rights and responsibilities
Sets the tone for employee relations
Should be updated annually
Some contain a disclaimer
o Is a set of guidelines, not a contract
Copyright 2010 Pearson
Education, Inc. publishing
as Prentice Hall 13-7
Information Dissemination Programs

Other Written Communication


Memos
Financial Reports
Newsletters
Bulletin boards

Audiovisual Communication
Teleconferencing

Copyright 2010 Pearson


Education, Inc. publishing
as Prentice Hall 13-8
Facilitating Effective Communication

Electronic Communication
Voice mail
o Limit message capacity
o Do not leave people in limbo
o Do not use voice to avoid talking
o Be sure everyone understands the system
o Respect the caller
Electronic Mail (e-mail)
o Contributes to information overload
o Dont use for sensitive/private messages
Copyright 2010 Pearson
Education, Inc. publishing
as Prentice Hall 13-9
Facilitating Effective Communication

Multimedia
technology
Meetings
Retreats
Grapevine
Cliques
MBWA

Copyright 2010 Pearson


Education, Inc. publishing
as Prentice Hall 13-10
Employee Feedback Programs

Source of upward
communication
Employee attitude
surveys
Tell employees what will
happen to the data
Use the data ethically
Protect employee
confidentiality
Copyright 2010 Pearson
Education, Inc. publishing
as Prentice Hall 13-11
Employee Feedback Programs

Appeals Procedure
Open Door Program
Speak-up Program
Company hotlines
Ombudsman
Grievance Panel/Union Grievance procedures
Employee Assistance Programs (EAPs)
Help for troubled employees
Good faith attempt to support and retain
employee
Copyright 2010 Pearson
Education, Inc. publishing
as Prentice Hall 13-12
An Employee Assistance Program

Copyright 2010 Pearson


Education, Inc. publishing
as Prentice Hall 13-13
Employee Recognition Programs

Suggestion Systems
Solicits, evaluates, and implements
employee suggestions
Then rewards employees for suggestions

Recognition Awards
Celebrates outstanding
contributions
By individuals or teams
Copyright 2010 Pearson
Education, Inc. publishing
as Prentice Hall 13-14
Summary and Conclusions
Good employee relations
Fair and consistent treatment of employees
Develop employee communications
Communication occurs three ways
Dont ignore upward, the most difficult
Facilitating effective communications
Disseminate information when needed
Solicit employee feedback
Employee recognition programs
Must be sincere to have a positive effect
Copyright 2010 Pearson Education,
Inc. publishing as Prentice Hall 13-15

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