Overview about Listening
skill
Presented by:
Darshan Maheta
Hiren Brahmbhatt
Khushali Gor
Seema Parmar
Dharmesh Parmar
Dipti Naydu
D.G. Goswami
Jignesh Piyeja
Guided BY:
Shital mam
Introduction
Listening is an important skill most people are
oblivious of the time they spend in purposeful
listening.
Listening is quite similar to reading as it
involves the reception and decoding of verbal
message from the other person.
No communication process is complete
without listening.
Listening is a neglected study in school and
colleges Even though managers from around
the world consider it a significant part of
one’s communication skills.
Communication can not be managed
effectively without good listening skills.
Purpose
To gain new information and ideas.
To questions and test evidence an
assumptions.
To be inspired
To improve your own communication.
Definition
Listening is a process of
receiving, interpreting and
reacting to a message received
from the speaker.
Listening, whether done by
individuals or by companies and
government, is a signal of respect.
When people don’t feel listened
to, they don’t feel respected. And
when they don’t feel respected,
they feel anger and resentment.
This resentment is exacerbated if
people think you’re pretending to
listen but aren’t.
Stages of the Listening Process
Remembering
Responding
Analyzing and eveluating
Comprehending and interpreting
Focusing on the message
Hearing
Types of listening
Appreciative listening
Empathetic listening
Comprehensive listening
Critical listening
Active listening
Appreciative listening
This is listening for
deriving aesthetic
pleasure, as we do
when we listen to a
comedian, musician,
or entertainer.
Empathetic listening
When we listen to a distressed
friend who wants to vent his
feelings, we provide emotional
and moral support in the form
of empathetic listening.
When psychiatrists listen to
their patients, their listening is
classified as empathetic
listening.
Comprehensive listening
This type of listening is needed in
the classroom when students
have to listen to the lecturer to
understand and comprehend the
message.
Similarly , when someone is
giving you direction to find the
location of a place,
comprehensive listening is
required to receive and interpret
the message.
Critical listening
When the purpose is to accept or
reject the message or to evaluate
it critically, one requires this type
of listening.
For example listening to a sales
person before making a purchase
or listening to politicians making
their election campaign speech
involves critical listening.
Qualities of Active Listeners:
Desire to be “other- No desire to protect
directed” yourself
Desire to imagine Desire to
the experience of understand, not
the other critique
ACTIVE LISTENING
Body Language Open-Ended
Questions
Acknowledge
Repeat Content
Feelings
Don’t Judge Be Quiet
Barriers of listening
Environmental conditions
Space / distance
Omniscient attitude of the
listener
Infrastructure
Speed of the speaker
Cont…
Posture of the listener
speaker’s non-verbal
communication
Voice and tone of the
speaker
Language of the speaker
Features of listener
Stop talking with other while you
listen to some one. So you can
understand the concept of
speaker.
Show you want to listen. So you
can understand him.
Remove distraction
You should empathies with
speaker on listening time.
Cont…
Never interrupt the person before they are finished talking.
Never mock what the person has to say.
Never judge the person that's talking to you. Be open to
suggestions and solutions.
Stop talking/be silent
Hold your temper while you listen to some one.
There are the best features of good listener.
Anatomy of poor listening
Calling a subject boring: Poor listeners
will tune out if they decide the subject
is boring.
Criticizing the speaker:
A poor listener finds fault with the
speaker (what they look like,
wear, etc.) or says that the speaker
can't have anything worthwhile to
say.
Overreacting: Poor listeners disagree
so strongly with the speaker that they
miss the rest of the talk.
Listening for facts only: Poor listeners
don't think about the "big picture" or
main ideas that go along with the facts
Cont..
Faking attention: Poor listeners lock eyes
onto the speaker and then relax and
daydream.
Giving into distractions: Poor listeners will
use distractions (footsteps, coughs, door
closing) as an excuse to stop listening.
Choosing only the easy stuff: Poor listeners
want to be entertained and don't want to
take the trouble to figure out complex ideas.
Wasting thought speed:
Poor listeners (because thought speed is
faster than speech) will use
thought speed to think about personal
problems or distractions, thus
falling behind the speaker.
Techniques to improve listening skills
Motivate your self to
listen
Respect the speaker
Remove horn’s effect
Positive body language
Do not interpolate
Manage your mood
Improve your listening
span
Use lucid style
Role play
Role-playing refers to the changing of
one's behavior to assume a role, either
unconsciously to fill a social role, or
consciously to act on an adopted role.
While the oxford English
dictionary defines role-playing as "the
changing of one's behavior to fulfill a
social role"
For instance, you might train sales
people by having two people act out a
sale-scenario. One acts as the sales
person. The other acts as the
customer. This allows trainee sales
people to practice their sales
techniques. A trainer and/or other
trainees may watch the role play and
critique it afterwards.
Process of role play
Team role playing is an excellent
exercise for…
analyzing problems from various
perspectives
implementing brainstorming
methodology in simulations of
real cases
trying various solutions in a case
scenario
developing team-work, co-
operation and creative problem
solving in groups
exercising creative techniques in
a risk-free environment
Thank you for listening
