Overviewof E-commerce
Logistics
Shadowfax is a leaderin Reverse Logistics
The best brands of the country trust us
Presence in 75+ cities, 1800+ pincodes
Delivery network of 7000+ riders
100% Technology enabled platform
and many more . . .
We understand Reverse Logistics
Existing
Challeng e
1. 2. 3.
Customers return Customer dissatisfaction TAT for shipment
used / damaged / due to delay in pickups return to sellers is
incorrect products & refund very high
Shadowfax’s Dynamic door-step Instant auto-allocation Doorstep QC
Solution Quality check of Pickups enables direct
shipping to
1000+ combinations, Live updates on merchants
18000+ checkpoints successfully quality
checked pick-ups
Our Client Fraudulent returns Same-day pickup of Shipment
Impact reduced from 14% 80%+ orders closure cycle
to 1%of total reduced by50%
returns for a Instant refunds
Fashion E-tail giant launched for leading
online marketplaces
We have a state-of-the-artQualityCheckproduct
100% App enabled 18000+ checkpoints
quality check across 1000+
categories
Receive liveupdate
on order – initiate Dynamic checkpoints
instant refunds depending on return
reason and category
...With attention to detail
Verify IMEI and Enabling partial SKU
accessory checksfor pickups from a
Mobile phones / consolidated order
electronics
Verify color, size,
Option to additionally brand, usage,
check physical damage, pricetag,
damage, brand, box, box and quantity
color.
Improving customerexperience through webApp
Track current status Download E-Receipt
of your order / Proof ofpick-up
Web-enabled
rescheduling of
pickup without
manual
interventions
Improving yoursupplychain at everypoint
Manifestation
Instant manifestation through API
Real time allocation to pickup team
(100% mobile app ready staff)
Pickup
Doorstep Quality Check with
image and e-POP
Instant customer refunds
Warehouse Processing
Secondary QC feasible
Quick W/H Processing + RPC
Trained staff with stringent SOP’s to
manage pilferage and shipment damage
Return Delivered
Linehaul Connection Return products back to sellers &
Optimized linehaul client warehouse
connection time/costs 98%+ shipments SLA adherence
Best off-loading
management
How to get started?
Manual operations can be started with
Technology Integration –
profile creation on same day
Automated order management
A portal to track and manage all your orders! This data
is also sent to you through API integration 100% live updates through API – instant
refunds and customer interactions is now
possible
Reduced human errors
No need for staff to send / receive data
and handle queries manually
Kickstart in as soon in
48 Hours!
Simplifyingyourforward supplychain
Manifestation First Mile
Full cycle API integration Seller / warehouse / dropship pickups
Complete visibility of shipments Strict adherence to pickup slots
Warehouse
Linehaul Connection Processing
Optimized linehaul connection time Zero Idle Time
Cost efficient Air / Surface options Stringent SOP’s to
reduceTAT, pilferage
and shipment
damage
Last-mile delivery at
Destination
100% Mobile App driven fleet
95%+ assured same day
attempts (Strike rate > 85%)
RTO Management
Quick returns with near
zero damages / Pilferage
RTO inforward reduced to <4%
RTO in Forward deliveries brought down to <4%
Payment/Rescheduling / 2.5% 2.5% 0.25%
Rescheduling Rider payout Address
Tracking order time slot on
the APP
based on
strike rate
Intellig ence/
Re-routing
4.5% 0.5% 0.25%
at customer fingertips Reliability Digital Instant
component
with Real- payments at Call 0.60% 0.15%
100.0 time Doorstep center
tracking support
99.5 0.60%
99.0 00.05%
2.35% 00.1%
98.5
Operational Innovation - has
96.15% helped cut logistics induced
RTO from 4.5% to 1.35%
96.0
95.5 Service reliability brought down
customer induced RTO to 2.5%
95.0 from 5.25%
94.5
1.5
1.0
0.5
0.0
Successful RTO RTO RTO RTO RTO RTO
Deliveries Doorstep Payment Open Customer not Multiple Improper
Cancellation Issue Delivery contactable Attempts Address
About Shadowfax
Shadowfax Growth Story
One-stopshopforall expresslogisticsrequirements
NOW INSTA CONNECT
30-90 minute Same day delivery Next day
delivery and pickups deliveries
Delivering from 700+ 400+ Tata Ace vehicles for bulk 30+ air connections, 100+
restaurants, grocery chains & heavy shipment delivery surface connections
& pharmacies across India
Active in 10+ Cities Air cargo Load >1700
Fleet of 7000+ riders
tonnes every month
100% App driven operations Trusted fleet - Drivers verified
& registered Direct partnerships with
Clients include McDonalds, Indigo, Jet Airways and
Dominos, Pizza Hut, Big Air India
Doorstep QC based Reverse
Basket, Apollo Pharma
pick-ups for Fashion and
Electronics in 1800+ pin codes
Listof clientsacross ourbusinesses
And many more . .
Get intouch
Rahul Kumar Mohit Jhunjhunwala
Head – AirConnect & MiddleMile Head – Sales, E-commerce
[email protected] [email protected] 91486 03400 93506 13235
Abhishek Bansal Praharsh Chandra Milind Sharma
Co-Founder & CEO COO Head – Retail & Strategic
[email protected] [email protected] Partnerships
[email protected]
