HOSPITALITY
MANAGEMENT
Fundamentals in Lodging Management
Lecture notes:
REGINA F. CANDELARIO, LPT
Instructor
Defining the HOSPITALITY
The hospitality field, by definition, is a service
industry. Its task is to create shareholder wealth by
servicing and satisfying guests. Industry segments
include, among others: hotels, restaurants, private
clubs, managed food service, event planning, tourism
related businesses, and travel providers. More often
than not, the product purchased is either intangible
or the perceived quality of the product purchased is
impacted by the service method in which it was
received.
Defining the HOSPITALITY
Hospitality is:
- the act of kindness in welcoming and looking after
the basic needs of guests or strangers, mainly in
relation to food, drink and accommodation;
- refers to the relationship process between a guest
and a host;
The HOSPITALITY INDUSTRY
The Hospitality Industry refers to the companies
or organizations which provide food and/or drink
and/or accommodation to people who are away from
home.
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o_Hospitality_Eng.pdf
The HOSPITALITY INDUSTRY
The hospitality and tourism industry (H&T
industry) meets the needs of people with kindness
and goodwill while they are away from their homes.
The H&T industry has four service sectors:
1.food and beverage,
2.lodging,
3.recreation,
4. travel and tourism.
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Lesson Plans/Unit Plan- adobe files/Lesson 1 Intro to H T Lesson Plan.pdf
The HOSPITALITY INDUSTRY
- The food and beverage industry, also known as
the foodservice industry, consists of businesses
that prepare food for customers. The number of
people employed in foodservice industry is expected
to double by 2015 to approximately 22 million
people.
- Lodging, also known as accommodation, is a
place to sleep for one or more nights. A business in
the lodging industry provides a place for people to
sleep overnight. It can be one of many sleeping places
such as a fancy hotel, a youth hostel, an elder hostel,
a campground, or highway side motel.
The HOSPITALITY INDUSTRY
- Recreation is any activity that people do for rest,
relaxation, and enjoyment. The goal of recreation is
to refresh a person’s body and mind. Any business
that provides an activity for rest, relaxation, and
enjoyment in order to refresh a person’s body and
mind is in the recreation business. Recreation
businesses are incredibly diverse because people have
varying ideas on what activities they participate in for
rest, relaxation and enjoyment. There are four
general types of recreation businesses:
entertainment, attractions, spectator sports, and
participatory sports.
The HOSPITALITY INDUSTRY
The travel industry is in the business of moving
people from place to place while the tourism
industry provides those people with services that
promote travel and vacations. Busses, planes, cabs,
boats, and passenger trains are all part of the travel
industry while travel agencies, tour operators, cruise
companies, convention planners, and visitors
bureaus are all part of the tourism industry.
The activities of the hospitality
industry
Main business sectors in the hospitality
industry:
- Accommodation – To provide accommodation
(and usually food and drink) to people who for
whatever reason are away from home.
-Food and beverage – To provide food and
beverage to local, commuting, transient customers
and tourists.
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o_Hospitality_Eng.pdf
ACTIVITY 1
Direction: In 1 whole sheet of paper, answer the
following questions.
1. What does the term hospitality mean to you? In
your own words, give a definition for hospitality.
2. What sections of the hospitality industry have you
visited or used?
3. Explain why do you think that this industry
attracts visitors to our province.
The hospitality business and you
Answer with a Yes, No or Sometimes
1. Can I talk to strangers?
2. Am I pleasant and courteous even when under
stress?
3. Am I at ease when using the telephone?
4. Do I generally look clean and neat?
5. Can I follow orders?
The hospitality business and you
6. Do I accept criticism gracefully?
7. Do I like staying busy?
8. Do I do detailed work well?
9. Do I enjoy working with other people?
10.Do I enjoy helping people?
Give yourself 2 points for each yes, 1 point for
sometimes and 0 for no. If you scored 16pts. or more
you would make an excellent hospitality worker
END
