How To Write The Discussion Section
How To Write The Discussion Section
DISCUSSION
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DISCUSSION, IMPLICATIONS,
LIMITATIONS AND FUTURE
RESEARCH DIRECTIONS
DISCUSSION
Start with the objective of your study
The purpose of this research was to test a model to understand whether culture moderated the internal marketing
practice and employee satisfaction relationship.
How your results compare to results from previous research?
The results supported Hypothesis 1 and this is consistent with previous studies. Recent calls have been made within
the internal marketing literature for research that utilises the functions of internal marketing to better improve
employee satisfaction (e.g. Bell et al., 2004; Broady- Preston & Steel, 2002).
Several authors (see examples Ahmed & Rafiq, 2003; Joseph, 1996) provide a theoretical foundation and conceptual
framework, based on internal marketing variables, explaining how goals related to employee satisfaction can be
achieved.
Furthermore, numerous prior studies have confirmed different internal marketing variables which can assist to
improve employee satisfaction, such as internal communication (e.g. Naudé et al., 2003; Varey & Lewis, 1999),
training (e.g. Gray, 2006; Zampetakis & Moustakis, 2007), and internal market research (e.g. Quester& Kelly,1999).
This research provides further empirical evidence identifying that high internal marketing practice is asso- ciated
with high employee satisfaction, and ultimately improved organisational performance.
Why a certain relationship may be significant or insignificant in your research?
Internal marketing concept improves customer satisfaction by creating employee
satisfaction, and this consequently increases company performance. Businesses
aspiring to be leaders in this specific industry should therefore adopt and implement
this internal marketing concept.
What does the significance and insignificance of relationship show in your field
of study?
On the premise that cultural congruence has moderated the relationship between
internal marketing practice and employee satisfaction for tourism and hospitality
employees, this study puts forward an implication that internal marketing research
and practice would benefit from considering cultural congruence.
It is expected that in tourism and hospitality where multi-cultural workplaces are
well documented, cultural congruence can aid organisations to better meet
employees’ culture-specific needs leading to better outcomes via employee
satisfaction.
USE THE THEORY
It is always critical to incorporate the theory that you have utilized to establish the
relationships as a mean to explain why or why not certain relationships exist. This is
particularly important when there is lack of existing research into a particular area of
research or the relationships have not been previously established.