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Degree To Which A Set of Inherent Characteristics Fulfills Requirements. (Stated, Implied or Obligatory)

The document discusses key concepts in quality management including fitness for purpose, fitness for use, fitness to cost, and fitness to latent requirements. It also outlines the eight principles of quality management as defined in the ISO 9000 standard, including customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships. Finally, it provides a brief overview of the main clauses of the ISO 9000 standard.

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64 views22 pages

Degree To Which A Set of Inherent Characteristics Fulfills Requirements. (Stated, Implied or Obligatory)

The document discusses key concepts in quality management including fitness for purpose, fitness for use, fitness to cost, and fitness to latent requirements. It also outlines the eight principles of quality management as defined in the ISO 9000 standard, including customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships. Finally, it provides a brief overview of the main clauses of the ISO 9000 standard.

Uploaded by

maroli_yogesh
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Degree to Which a Set of Inherent

Characteristics Fulfills Requirements.


(Stated, Implied or Obligatory)

Prep dt: 10/01/10 Ver 1.2


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Prep dt: 10/01/10 Ver 1.2


Fitness to Standard
Concepts of Incoming and Final inspection.

• Drawback of implementing such system ???


- No check or control to avoid rejections.
- Cost of poor Quality

Prep dt: 10/01/10 Ver 1.2


Fitness to Use
Assure satisfaction of market needs.
To forecast, can the product be used as the
customers want to use it.
Rigorous inspection, narrowing the specifications
limits.

• Drawback of implementing such system ???


- Heavy Inspection costs.

Prep dt: 10/01/10 Ver 1.2


Fitness to Cost
Achieving customer requirements at low cost.
Maintaining consistency and the Efficiency of the
processes.

Is it enough in today’s market scenario???


- Can we keep pace with the competitive
globalized market

Prep dt: 10/01/10 Ver 1.2


Fitness to latent requirements
Anticipating customer needs before customer
even talks about these needs.

Wow

Prep dt: 10/01/10 Ver 1.2


Quality management system
What is a Quality Management and how is it different
from the earlier versions of Quality control or Quality
assurance?

Better to Prepare and Prevent rather than


Repair & Repent

Prep dt: 10/01/10 Ver 1.2


8 Quality Management Principles
Customer Focus.
Leadership
Involvement of people
Process Approach
System approach to management
Continual Improvement
Factual approach to decision making
Mutually Beneficial supplier relationships.

Prep dt: 10/01/10 Ver 1.2


Customer focus
Cl. 5.1a, 5.2, 5.5.2c, 6.1b, 7.2, 8.2.1, 8.4a.

To understand current and future customer needs,


should meet customer requirements and strive to
exceed customer expectations.

Prep dt: 10/01/10 Ver 1.2


Leadership
Cl. 5.1, 5.2, 5.3, 5.4.1, 5.5.1, 5.5.3, 5.6.1, 6.2.2

Leaders establish unity of purpose and direction of


the organization. They should create and maintain
the internal environment in which people can
become fully involved in achieving the
organization's objectives.

Prep dt: 10/01/10 Ver 1.2


Involvement of people
Cl. 5.3d, 5.5.1, 5.5.3, 6.2.2, 6.3

People at all levels are the essence of an


organization and their full involvement enables
their abilities to be used for the organization’s
benefit.

Prep dt: 10/01/10 Ver 1.2


Process Approach
Cl. 4.1, 5.6.2c, 7.1, 8.2.3, 8.4c

Desired results are achieved more efficiently


when activities and related resources are
managed as a process.

Prep dt: 10/01/10 Ver 1.2


System approach to Management
Cl. 5.4, 5.6

Identifying, understanding and managing


interrelated processes as a system, contributes
to the organization’s effectiveness and efficiency
in achieving the objectives.

Prep dt: 10/01/10 Ver 1.2


Continual Improvement
Cl. 4.1, 5.1, 5.3b, 5.6, 6.1a, 8.4, 8.5

CI of organization’s overall performance should


be a permanent objective of the team.

Prep dt: 10/01/10 Ver 1.2


Factual approach to decision making

Cl. 5.4.1, 5.6.1, 8.2.1, 8.2.3, 8.2.4, 8.4, 8.5

Effective decisions are based on the analysis of


data and information.

Prep dt: 10/01/10 Ver 1.2


Mutually beneficial supplier relationships

Cl. 7.4

An organization and its suppliers are


interdependent and a mutually beneficial
relationship enhances the ability to create value.

Prep dt: 10/01/10 Ver 1.2


The Std. In brief
Main clauses:
4 – Quality Management System
4.1 – General Requirements
4.2 – Document Requirements

Prep dt: 10/01/10 Ver 1.2


The Std. In brief
Main clauses:
5 – Management Responsibility
5.1 – Mngt Commitment
5.2 – Customer focus
5.3 – Quality policy
5.4 – Planning
5.5 – Responsibility, Authority and
communication
5.6 – Management Review

Prep dt: 10/01/10 Ver 1.2


The Std. In brief
Main clauses:
6 – Resource Management
6.1 – Provision of resources
6.2 – Human resource
6.3 – Infrasturcture
6.4 – Work Environment

Prep dt: 10/01/10 Ver 1.2


The Std. In brief ( Subclauses can be marked for exclusion)
Main clauses:
7 – Product Realization

7.1 – Planning 7.2 – Customer related process

7.4 – Purchase 7.3 – Design

7.5 – Product and service provision

7.6 – Control of monitoring / measuring devices

Prep dt: 10/01/10 Ver 1.2


The Std. In brief
Main clauses:
8 – Measurement, Analysis & Improvement
8.1 General
8.2 Monitoring and measurement
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement

Prep dt: 10/01/10 Ver 1.2


Lets understand the Standard
better in the following Sessions

Prep dt: 10/01/10 Ver 1.2

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