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ITIS Implementation Reminders-Users

The document provides instructions and templates for completing a Service Request Form (SRF) to request various services related to user accounts and systems. The SRF can be used to request new user accounts, update existing accounts, deactivate accounts, reset passwords, add/remove facilities, remove duplicate entries, and change between online and offline system versions. The completed SRF must be signed, include all necessary details, and be submitted via email or fax.

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Fred C. Miranda
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68 views21 pages

ITIS Implementation Reminders-Users

The document provides instructions and templates for completing a Service Request Form (SRF) to request various services related to user accounts and systems. The SRF can be used to request new user accounts, update existing accounts, deactivate accounts, reset passwords, add/remove facilities, remove duplicate entries, and change between online and offline system versions. The completed SRF must be signed, include all necessary details, and be submitted via email or fax.

Uploaded by

Fred C. Miranda
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Implementation

Reminders
Accomplishing Service
Request Form (SRF)

Dispatch File

Basic E-mail Etiquette


Accomplishing Service
Request Form
(SRF)
S
R
F
Use of Service Request Form (SRF)
Request for the following services:
• User Account
New Account
Account update
Account deactivation
• Password reset
• Deletion of double entry
• Addition/Removal of facility
• Change of System Version
SRF must be:
• filled-out completely and legibly
• signed by the head of office
• indicated clearly the details of the request
• forward the signed SRF via e-mail or fax at:
E-mail: [email protected]

Telefax: (02) 310-5712


New User Account

Request for New ONLINE/OFFLINE Account:

Name User Level E-mail Address Default Station Contact Number


Andro B. Gutierrez Viewer [email protected] KMITS 0915-XXX-XXXX
Maria Santa R. Portillo Validator [email protected] KMITS 0917-XXX-XXXX
Claris D. Fajardo Encoder [email protected] KMITS 0977-XXX-XXXX
Sonia M. Servito Encoder [email protected] KMITS 0917-XXX-XXXX
Update On User Account

Request for Change of Default Station:


Name/User Name From To E-mail Address Contact Number
Andro B. Gutierrez / agutierrez Facility X Facility Y [email protected] 0915-XXX-XXXX
Maria Santa R. Portillo / msportillo Facility X Facility Y [email protected] 0917-XXX-XXXX
Claris D. Fajardo / cfajardo Facility X Facility Y [email protected] 0977-XXX-XXXX
Sonia M. Servito / sservito Facility X Facility Y [email protected] 0917-XXX-XXXX
Update On User Account

Request for Change of User Level:


Name/User Name From To E-mail Address Contact Number
Andro B. Gutierrez / agutierrez Viewer Validator [email protected] 0915-XXX-XXXX
Maria Santa R. Portillo / msportillo Validator Viewer [email protected] 0917-XXX-XXXX
Claris D. Fajardo / cfajardo Encoder Viewer [email protected] 0977-XXX-XXXX
Sonia M. Servito / sservito Encoder Encoder [email protected] 0917-XXX-XXXX
User Account Deactivation

Request for Account Deactivation:


Name User Name Default Station Reason

Andro B. Gutierrez agutierrez KMITS Change of assignment


Maria Santa R. Portillo msportillo KMITS Change of program handled
Claris D. Fajardo cfajardo KMITS Resignation
Sonia M. Servito sservito KMITS Resignation
Password Reset

Request for Password Reset (ONLINE/OFFLINE):

Name User Name Default Station


Andro B. Gutierrez agutierrez Knowledge Management and Information Technology Service
Maria Santa R. Portillo msportillo Knowledge Management and Information Technology Service
Claris D. Fajardo cfajardo Knowledge Management and Information Technology Service
Sonia M. Servito sservito Knowledge Management and Information Technology Service
Facility

Request for Addition/Removal of Facility:

Complete Name of the Facility: Knowledge Management and Information Technology Service
Complete Address: Bldg. 9, San Lazaro Compound, Department of Health, Rizal
Avenue, Sta. Cruz, Manila
Health Facility Code: 000
Duplicate Entry

Request for Removal of Duplicate Entries:


Patient Name TB Case Number Health Facility Remarks
(Last, First)
A, Patient 15123001 Facility X Delete duplicate profile
B, Patient 15123002 Facility X Delete duplicate case under 1 name
C, Patient 15123008 Facility X Delete duplicate case under 2 name
D, Patient 15123015 Facility X Delete duplicate case, wrong spelling
E, Patient 15123022 Facility X Delete profile, merge to DR/DS Case

• Or secure screen shot of the duplicate entry


Duplicate Entry
Duplicate Entry
Duplicate Entry
Change of System Version

h ed t h e
s e a ttac
Request for: (Offline to Online) Plea c h file .
d is pa t
lates t
a. Change of version from offline to online
b. Online user account access for the following:
Name User Level E-mail Address Default Station Contact Number
Andro B. Gutierrez Viewer [email protected] KMITS 0915-XXX-XXXX
Maria Santa R. Portillo Validator [email protected] KMITS 0917-XXX-XXXX
Claris D. Fajardo Encoder [email protected] KMITS 0977-XXX-XXXX
Sonia M. Servito Encoder [email protected] KMITS 0917-XXX-XXXX
Change of System Version

Request for: (Online to Offline)


a. Offline user account access for the following:

Name User Level E-mail Address Default Station Contact Number


Andro B. Gutierrez Viewer [email protected] KMITS 0915-XXX-XXXX
Maria Santa R. Portillo Validator [email protected] KMITS 0917-XXX-XXXX
Claris D. Fajardo Encoder [email protected] KMITS 0977-XXX-XXXX
Sonia M. Servito Encoder [email protected] KMITS 0917-XXX-XXXX
submit the SRF with signature
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