1
Introduction to Human
Resource Management
Learning Objectives
• Explain what human resource management is and how it
relates to the management process.
• Briefly discuss and illustrate each of the important trends
influencing human resource management.
• List and briefly describe “distributed HR” and other
important aspects of human management today.
• List at least four important human resource manager
competencies.
Explain what human resource management is
and how it relates to the management process?
What is Human Resource Management?
• The Management Process:
Planning
Organizing
Staffing
Leading
The topics we’ll discuss should therefore provide us
with the concepts and techniques every manager
needs to perform the “people” or personnel aspects
of management.
Why Is Human Resource Management Important to
All Managers?
• To Avoid Personnel Mistakes
• To Improve Profits and Performance
• You May Spend Some Time as an HR Manager
• HR for Small Business – you may end up as your
own human resource manager
Line and Staff Aspects of Human Resource
Management
• Authority is the right to make decisions, to
direct the work of others, and to give orders.
• Managers usually distinguish between line
authority and staff authority.
Line and Staff Managers
• Line authority gives you the right to issue orders
• Staff authority gives you the right to advise
others in the organization
Line Manager’s HR Management Responsibilities
• Placing the right person in the right job
• Starting new employees in the organization (orientation)
• Training employees for jobs that are new to them
• Improving the job performance of each person
• Gaining creative cooperation and developing smooth working
relationships
• Interpreting the company policies and procedures
• Controlling labor cost
• Developing the abilities of each person
• Creating and maintaining departmental morale
• Protecting employees’ health and physical conditions
The Human Resources Department
FIGURE 1-1 Human Resource Department Organization Chart Showing
Typical HR Job Titles
Source: “Human Resource Development Organization Chart Showing Typical HR Job Titles,”
www.co.pinellas.fl.us/persnl/pdf/orgchart.pdf. Courtesy of Pinellas County Human Resources. Reprinted with permission.
New Approaches to Organizing HR
• Reorganizing the HR function of how it is
organized and delivers HR services
• Shared Services (Transactional) HR teams
• Corporate HR teams
• Embedded HR teams
• Centers of expertise
Trends shaping Human Resource
Management
Trends in Human Resource Management
• Workforce Demographics and Diversity Trends
• Trends in How People Work
• Improving Performance at Work: HR as a Profit Center
• Globalization Trends
• Economic Trends
• Technology Trends
More on HR Technology Trends
• There are 5 main types of digital technologies driving
HR professionals to automation:
• Social Media
• Mobile Applications
• Gaming
• Cloud Computing
• Data Analytics (as known as Talent Analytics)
Today’s New Human Resource Management
Today’s New Human Resource Management
• A Brief History of Personnel/Human Resource
Management
• Distributed HR and the New Human Resource
Management
• Trends Shaping HR: Digital and Social Media
A quick summary
FIGURE 1-4
What Trends Mean for
Human Resource
Management
HR and Strategy
Strategic Human Resource Management
• Strategic human resource management – means
formulating and executing human resource policies
and practices that produce the employee
competencies and behaviors that the company needs
to achieve its strategic aims.
HR and Performance
The Human Resource Manager is expected to
spearhead employee performance.
Three Levers can be applied to do so:
1.Department Lever
2.Employee Cost Lever
3.Strategic Results Lever
HR and Evidence Based Management
• Evidence-based human resource
management – is the use of data, facts,
analytics, scientific rigor, critical evaluation,
and critically evaluated research/case studies to
support human resource management
proposals, decisions, practices, and
conclusions.
HR and Adding Value
• Adding value – means helping the firm and its
employees improve in a measurable way as a
result of the human resources manager’s
actions.
HR and Performance Sustainability
• It is about measuring companies in terms of
maximizing profits but also on their
environmental and social performance as well.
HR and Employee Engagement
• Employee engagement – refers to being
psychologically involved in, connected to, and
committed to getting one’s job done.
The New Human Resource Manager
The New Human Resource Manager
The Society of Human Resource Management
(SHRM) has a new “competency model” called
the SHRM Body of Competency and Knowledge
that itemizes what a New HR Manager needs
• What should they be able to exhibit?
• What basic functional areas of HR should they
have command?
The Skills of the New HR Manager
HR managers can't just be good at traditional
personnel tasks like hiring and training, but must
"speak the CFO's language" by defending human
resource plans in measurable terms.
Human Resource Manager Certification
• HRCI Certifications
• PHR – Professional in Human Resources
• SPHR – Senior Professional in Human Resources
• SHRM now has its own competency and knowledge-
based testing
