Identify your emotional
strengths and weaknesses
BSBLDR501 Develop and use emotional intelligence
Session 1
© 2015 Innovation and Business Industry Skills Council Ltd
Purpose of this presentation
At the end of this session, you should know how to:
identify your own emotional strengths and weaknesses
identify your personal stressors and your own emotional
states related to the workplace
develop awareness and control of emotional responses
model workplace behaviours that demonstrate
management of emotions
use self-reflection and feedback from others to improve
development of your own emotional intelligence.
© 2015 Innovation and Business Industry Skills Council Ltd
What is emotional intelligence?
‘The ability to monitor one’s own and others’
feelings and emotions, to discriminate among
them and to use this information to guide one’s
thinking and actions.’
- Peter Salovey and John Mayer
© 2015 Innovation and Business Industry Skills Council Ltd
Models of emotional intelligence
Mixed model (Goleman) Ability model (4-Branch)
self-awareness identification
self-regulation understanding
motivation usage
empathy self-regulation.
social skill.
© 2015 Innovation and Business Industry Skills Council Ltd
Identify emotional strengths
and impact on others
To identify your emotional strengths,
you can:
undertake formal testing
seek feedback: Do a 360°
evaluation
reflect/complete a personal
SWOT analysis.
© 2015 Innovation and Business Industry Skills Council Ltd
Identify personal stressors and
control your responses
Identify
and
reduce
stressors
Identify
triggers
Find
your
zone
© 2015 Innovation and Business Industry Skills Council Ltd
Model emotional intelligence
How do I demonstrate self-awareness?
How do I show that I am in control of myself?
How do I act to inspire people?
How do I show that I care about people?
How do I deploy social skills to build networks and win
agreement for my proposals?
© 2015 Innovation and Business Industry Skills Council Ltd
Develop Emotional intelligence
Identify your skills gaps
and development needs.
Identify training and
self-development
options.
Develop personal
development planning.
© 2015 Innovation and Business Industry Skills Council Ltd
The next steps
You should now:
complete the self-paced activities in Section 1 of your
Student Workbook
review Section 2.
© 2015 Innovation and Business Industry Skills Council Ltd
