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Human Resource Management: TOPIC:-business and Problem Solving Skills

Human resource management TOPIC :- business and problem solving skills Problem solving requires both analytical and creative thinking. Analytical thinking involves skills like comparing, evaluating, and selecting the best alternative, and is useful for solving closed problems. Creative thinking uses imagination to generate many possible solutions and is important for open problems. Some key problem solving skills include clearly defining the problem, pursuing alternative perspectives, iteratively questioning the root cause, identifying multiple solutions, prioritizing solutions, making a decision, assigning responsibility, and setting measures to determine if the problem was solved.

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58 views6 pages

Human Resource Management: TOPIC:-business and Problem Solving Skills

Human resource management TOPIC :- business and problem solving skills Problem solving requires both analytical and creative thinking. Analytical thinking involves skills like comparing, evaluating, and selecting the best alternative, and is useful for solving closed problems. Creative thinking uses imagination to generate many possible solutions and is important for open problems. Some key problem solving skills include clearly defining the problem, pursuing alternative perspectives, iteratively questioning the root cause, identifying multiple solutions, prioritizing solutions, making a decision, assigning responsibility, and setting measures to determine if the problem was solved.

Uploaded by

Deepak
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Human resource management

TOPIC :- business and problem solving skills

FACULTY NAME :- Dr. PALLAVI PATHAK STUDENT NAME :- DEEPAK GUPTA


ASSOCIATE PROFESSOR ROLL NO. :- PG/25/028
SCHOOL OF MANAGEMENT SCIENCES
VARANASI
MEANING
Problem solving requires two distinct types of mental skill :- analytical and creative.
Analytical or logical thinking includes skills such as ordering, comparing,
contrasting, evaluating and selecting. It provides a logical framework for problem
solving and helps to select the best alternative from those available by narrowing
down the range of possibilities. Analytical thinking often predominates in solving
closed problems, where the many possible causes have to be identified and analysed
to find the real cause.
Creative thinking is a divergent process, using the imagination to create a large
range of ideas for solutions. It requires us to look beyond the obvious, creating ideas
which may, at first, seem unrealistic or have no logical connection with the problem.
There is a large element of creative thinking in solving open problems.
PROBLEM SOLVING SKILLS
 Take the time to define the problem clearly. Many executives like to jump into solution
mode immediately, even before they understand the issue. In some cases, a small problem
can become a big one with inappropriate actions. In all cases, real clarity will expedite the
path ahead.
 Pursue alternate paths on “facts of life” and opportunities. Remember, there are some
things that you can do nothing about. They’re not problems; they are merely facts of life.
Often, what appears to be a problem is actually an opportunity in disguise.
 Challenge the definition from all angles. Beware of any problem for which there is only
one definition. The more ways you can define a problem, the more likely it is that you will
find the best solution. For example, “sales are too low” may mean strong competitors,
ineffective advertising, or a poor sales process.
 Iteratively question the cause of the problem. This is all about finding the root
cause, rather than treating a symptom. If you don’t get to the root, the problem will
likely recur, perhaps with different symptoms. Don’t waste time re-solving the same
problem.
 Identify multiple possible solutions. The more possible solutions you develop, the
more likely you will come up with the right one. The quality of the solution seems to
be in direct proportion to the quantity of solutions considered in problem solving.
 Prioritize potential solutions. An acceptable solution, doable now, is usually superior
to an excellent solution with higher complexity, longer timeframe, and higher cost.
There is a rule that says that every large problem was once a small problem that could
have been solved easily at that time.
 Make a decision. Select a solution, any solution, and then decide on a course of action.
The longer you put off deciding on what to do, the higher the cost, and the larger the
impact. Your objective should be to deal with 80% of all problems immediately. At the
very least, set a specific deadline for making a decision and stick to it.
 Assign responsibility. Who exactly is going to carry out the solution or the different
elements of the solution? Otherwise nothing will happen, and you have no recourse but
to implement all solutions yourself.
 Set a measure for the solution. Otherwise you will have no way of knowing when and
whether the problem was solved. Problem solutions in a complex system often have
unintended side effects which can be worse than the original problem.
THANK YOU

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