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Emergency Department Patient Kiosk Final

This proposal suggests implementing self-service check-in kiosks in the emergency department to reduce wait times, costs, and errors while improving patient satisfaction. The kiosks would integrate with the hospital's EMR system and allow patients to check-in, register, and receive wristbands in 2-10 minutes rather than the current 10+ minutes. An estimated 3 kiosks could increase the number of patients seen per hour from 15 to 24. The one-year implementation cost is estimated at $78,060 with a one-time cost of $37,920 and monthly operating cost of $3,345. The kiosks would be installed by mid-July 2020 if approved.

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93 views12 pages

Emergency Department Patient Kiosk Final

This proposal suggests implementing self-service check-in kiosks in the emergency department to reduce wait times, costs, and errors while improving patient satisfaction. The kiosks would integrate with the hospital's EMR system and allow patients to check-in, register, and receive wristbands in 2-10 minutes rather than the current 10+ minutes. An estimated 3 kiosks could increase the number of patients seen per hour from 15 to 24. The one-year implementation cost is estimated at $78,060 with a one-time cost of $37,920 and monthly operating cost of $3,345. The kiosks would be installed by mid-July 2020 if approved.

Uploaded by

api-487551161
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Emergency Department

Self-Service Kiosk
Proposal
May 5, 2020

Presented by:
Chi Nguyen
Katy Deng
Hanifah Mutesi
Fahad Noshili
Mojdeh Amini
Background/Problem
Packed room with unhappy patients,
Duplicate work & manpower,
Wrong data entry,
Waste time and costs

How to reduce wait time, save


costs, eliminate errors, and
increase patient satisfaction?

2
Proposed Solution FR
Self-service check-in and registration

Scanner for Driver’s License, Credit Card, Barcodes

Integration with EMR (CERNER)

Patient wristband printer with tracker

Biometric authentication

Payment processing

Elo Touch Self-service Kiosk Language assistance (English, Spanish, Tagalog)

3
OBJECTIVE
Proposal Scope

● Improving efficiency of admission


○ 10-15 minutes/ new patient
○ 2 minutes/ established patient
Overall, length of stay in the ED from> 6 hours <4 hours
The Joint Commission
● Enhancing patient safety and satisfaction
○ Privacy protection
○ Error elimination
● Reducing use of human resource on registration by 50%
● Reducing waste of paper prints by 60%

MILESTONES
● Early May 2020 - project approved
● Mid May 2020 - vendor selected and contract signed
● Mid July 2020 - 3 kiosks installed for the Emergency Room
4
FR
Current Workflow: ED Patient Check-in

(10 minutes)
5+ Minutes

10+ Minutes

5
Implementing a self-service FR
kiosk...

(10 minutes)
5+ Minutes

10+ Minutes

★ One kiosk can save


10 to 15 minutes per patient
6
★ One kiosk can save FR
Improved Process 10 to 15 minutes per patient

(10 minutes)

7
FR
Improvements
One hour at ED...
5 15 patients (ideal) or
Before Error-prone
receptionists 10 patients (delayed)
2
6 + 18 Less human error
After receptionists
= 24 patients
+ 3 kiosks
● One kiosks saves at least 10 to 15 minutes wait time per patient
● Capture patient information digitally
○ Reduce paper use
○ Minimize human error
○ Integrated with EMR
○ Avoid duplicated information
○ Enhanced privacy - HIPAA
8
Implementation Timeline
Proposal Budget FR
Item Quantity Unit Unit Price Subtotal Cost

Kiosk (Off-the-shelf) 4 Kiosk $9,000 $21,600


(negotiate 20% off) -$1,800
$7,200

Installation Cost (Vendor) 4 Kiosk $200 $600

Software Licence (Vendor) 12 Month $3,000 $36,000

Customizing kiosk software (Vendor) 24 Hour $80 $1,920

System integration cost (Vendor) 80 Hour $80 $6,400

Technical Support/ Maintenance (Vendor) 12 Month $300 $3,600

Estimated energy cost (all kiosks) 12 Month $45 $540

Total 1 Year Cost $78,060

One-time cost: $37,920 Monthly cost: $3,345

9
FR
Implementation Timeline

10
FR
Proposal Summary

Proposed Solution:

● Implementing the Elo Touch Self-Service Kiosk:

○ Improve efficiency of ED admission

○ Enhance patient privacy and safety


Elo Touch Self-service Kiosk
○ Reduce human resource

○ Reduce waste of paper prints

● Our estimate budget of request is $78,060 and delivery timeline is by mid-July 2020
11
Thank You.
Questions? IT Department
619-777-7474
[email protected]
www.hospital.com

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