Scribd
Upload
21 views22 pages

Komunikasi Bisnis Chapter 5

This document discusses techniques for improving public speaking skills. It covers topics like engaging audiences, voice quality, body language, preparing presentations, using visual aids, and effective telephone communication. The document provides detailed guidance and best practices for each topic.

Uploaded by

CV. Barokah Metal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
21 views22 pages

Komunikasi Bisnis Chapter 5

This document discusses techniques for improving public speaking skills. It covers topics like engaging audiences, voice quality, body language, preparing presentations, using visual aids, and effective telephone communication. The document provides detailed guidance and best practices for each topic.

Uploaded by

CV. Barokah Metal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 22

Pertemuan ke-5

Tujuan pembelajaran
1. Mengidentifikasi teknik-teknik untuk menarik minat audiens.
2. Menguraikan teknik-teknik penyampaian sebelum, selama dan
setelah presentasi.
3. Mengetahui ketrampilan berbicara di depan audience.
4. Mendaftarkan teknik-teknik untuk meningkatkan efektifitas telepon
dan voice mail serta mengaplikasikannya.
Alasan mengapa ketrampilan
berbicara sangat diperlukan

 Peter Urs Bender said that biggest fear in


human is speaking to public rather than
death
 It is needed in every position and level in
work place.
 Most of businessmen didn’t take a chance in
learning about it in school years.
Meningkatkan ketrampilan
berbicara
 Improving your voice qualities:
- proper control of breathing
- proper control of jaw, tongue and lips
 Improving your voice effectively
- Pitch : highness or lowness
ex. The market is up, but its gains are
not solid (can show the equal
emphasize or contrast)
….improving your voice effectively
• Volume : intensity of sound, the proper one
enables you to be heard appropriately by your
listeners
• Speed : changing the speed of your oral
communication provides interest and emphasis
• Tone : the way the message sounds to a
receiver.
ex. I don’t know what you mean (it can be
concerned tone, understanding, frustration)
… improving your voice effectively
• Emphasis : by varying your pitch, volume,
speed and tone
you can improve your voice (stressed who)
you can improve your voice (stressed ability)
you can improve your voice (stressed action)
you can improve your voice (stressed
ownership)
you can improve your voice (stressed what)
… improving your voice effectively
• Enunciation :
ex. Talking not talkin, going not gonna, etc
• Pronunciation
ex. Library not libary, February not
febuary, just not jist, was not wuz, etc
• analysis: by recording and others
Strengthening your presence
 Confidence
 Enthusiasm
 Sincerity
 Friendliness
 Eye contact
 Body actions
 Appearance
Presentation

• Type of oral presentation


- manuscript
- memorized
- impromptu
- extemporaneous
kunci sukses dalam presentasi
1. Menentukan tujuan
2. Menganalisis audiens
3. Mengumpulkan informasi
yang mendukung
4. Mengorganisasi presentasi
5. Memilih alat bantu presentasi
yang sesuai
6. mempersiapkan materi
presentasi
Steps to prepare presentations
1. Preparing effective oral presentations
2. Organizing the content
3. Building audience rapport
4. Planning visual aids, handouts and electronic
presentation
5. Designing an electronic presentation
6. Polishing your delivery and following up
7. Adapting to international and cross-cultural
audiences
8. Checklist for preparing and organizing oral
presentations
Building audience rapport
• Non
Effective
verbal
imagery
messages
– Look terrific
Analogies
– Metaphors
Animate your body
– Similes
Punctuate your words
– Personal
Get out from
anecdotes
behind the podium
– Personalized
Vary your facial
statistics
expression
– Worst-best scenarios
• Verbal signpost
– Previewing
– Summarizing
– Switching directions
Planning visual aids, handouts and
electronic presentations

• Visual aids clarify points, improve


comprehension and aid retention
• Types of visual aids
– Overhead transparencies
– Handouts
– Computer visuals (LCD, etc)
DESIGNING AN ELECTRONIC PRESENTATION

• Computer-aided presentations are economical,


flexible, professional and easy to prepare—
critics to powerpoint??
• Using templates
• Working with color
• Building bullet points
• Adding multimedia and other effects
• Producing speaker’s notes and handouts
• Developing web-based presentation and
electronic handouts uc share?
• Avoiding being upstaged by your slides
Designing and Using Graphics
• Select the medium carefully
- consider the size of audience and degree of
formality desired
- Consider cost, ease of preparation, and
potential effectiveness
• Highlight main ideas
- Focus on major concepts only
- Avoid overkill. Showing too many graphics
reduces their effectiveness
- Keep all visuals simple
Designing and Using Graphics
• Ensure visibility
- Use large type for
transparencies and slides
- Position the screen high
enough to be seen
- Be sure all audience
members can see
Designing and Using Graphics

 Enhance comprehension
- Give the audience a moment to study a
visual before discussing it
- Paraphrase its verbal message; don’t read it
 Practice using your visual aids
- Rehearse your talk, perfecting your handling
of the visual aids
- Talk to the audience and not to the visual
POLISHING YOUR DELIVERY AND FOLLOWING UP

 During presentation
Delivery method
  Begin with
Delivery pause
techniques
  Present first sentence from memory
Before:

 Maintain eye contact
Prepare thoroughly

 Control
Rehearse voice and vocab
repeatedly

 Put
Timethe brakes on
yourself

 Move
Requestnaturally
a lectern

 Use
Checkvisual effectively
the room

 Avoid
Greet digressions
members of audience

 Summarize main
Practise stress points
reduction
POLISHING YOUR DELIVERY AND FOLLOWING UP

 After presentation
 Distribute handouts
 Encourage questions
 Repeat questions
 Reinforce your main
points
 Keep control
 Avoid “yes, but”
answers
 End with a summary
and appreciation
Komunikasi via telepon
MAKING CALLS
• Plan a mini agenda
• Use a three-point, introduction:
1. Your name
2. Your affiliation
3. A brief explanation of why you are calling
Komunikasi via voice mail yang
efektif

MAKING CALLS

 Be cheerful and accurate


 Bring it to a close
 Avoid telephone tag
 Leave complete voice-mail messages
EFFECTIVE TELEPHONE CALLS
RECEIVING CALLS
• Identify yourself immediately
• Be responsive and helpful
• Be cautious when answering calls
for others
• Take messages carefully
• Explain when transferring calls

You might also like