COMMUNICATION AIDS AND

STRATEGIES USING TOOLS OF

TECHNOLOGY
LEARNING OUTCOMES
AT THE END OF THE COURSE, STUDENTS WILL BE ABLE TO:
NING OUTCOMES: AT THE END OF THE COURSE, STUDENTS WILL BE ABLE TO:

At the end of the course, students will be able to:

1. Adopt awareness of your audience and context when you
communicate with others
2. Familiarize yourself with the different technological/online
tools which can facilitate effective communication; and
3. List down common cross-cultural barriers and communication
strategies that overcome those barriers.
DIGITAL NATIVES
individuals who were born and raised in a world
of gadgets, computers, and internet.
 ONLINE
COMMUNICATION
TOOLS TEXTS AND IMAGES FROM HTTPS://
W W W. S L I D E S H A R E . N E T / H AYAT B / O N L I N E - C O M M U N I C AT I O N
G E O F F R E Y PA U L , O N L I N E C O M M N U N I C AT I O N ,
H T T P S : / / S L I D E P L AY E R . C O M / S L I D E / 1 3 1 3 3 0 3 4 /
ONLINE COMMUNICATION
is a form of communication, using the various channels available
on the Internet to communicate and interact online to relay a
message to a targeted audience.

 the ultimate goal of the online communication is generally

increasing the visibility of a good or service or enhancing the
image of an organization, and sometimes it is just entertaining
communicating and having fun.
ROLES OF ONLINE
COMMUNICATION
TOOLS
Communication tools handle the capturing, storing,
presenting and communicating the information, usually
written but increasingly including audio and video as well.
Interactive tools handle mediated interactions between a
pair or group of users.
They focus on establishing and maintaining a connection
among users, facilitating the mechanics of conversation
and talk.
 KINDS OF ONLINE
COMMUNICATION
TOOLS OR SOFTWARE
INSTANT MESSAGING
IMAGE FROM COURSES.LUMEN.COM

instant messaging application allows one to communicate with another person over
a network in real time, in relative privacy.
 
One can add friends to a contact or “buddy” list by
entering the person's email address or messenger ID.
If the person is online, their name will typically be listed
as available for chat. Clicking on their name will activate
a chat window with space to write to the other person, as
well as read their reply.
ELECTRONIC MAIL (E-MAIL)
A computer-based system for exchanging messages
through mail servers.
is a store-and-forward system: A message delivery
system in which messages are forwarded between servers
and then stored on those servers until they are picked up.
 TEXT CHAT
Online chat technologies allow users to join chat rooms and
communicate with many people at once, publicly.
Users may join a pre-existing chat room or create a new one about any
topic.
Once inside, you may type messages that everyone else in the room
can read, as well as respond to messages from others.
Often there is a steady stream of people entering and leaving. Whether
you are in another person's chat room or one you've created yourself,
you are generally free to invite others online to join you in that room
FORUM
a web-based discussion and advice- sharing site; more
feature-rich type of newsgroup
Users register on the web site so that their posts will be
identifiable
A forum thread is a post along with all the comments to it
Many companies have tech support forums for their
products
INTERNET FORUM
These allow users to post a “topic” for others to review.
Other users can view the topic and post their own
comments in a linear fashion, one after the other.
Most forums are public, allowing anybody to sign up at
any time. A few are private, gated communities where
new members must pay a small fee to join.
BLOGS AND MICROBLOGS
short for web logs, are like online journals for a
particular person.
The owner will post a message periodically, allowing
others to comment.
Topics often include the owner's daily life, views on
politics or a particular subject important to them
Blog: A web page containing personal experiences and opinions,
with posts listed most-recent-first
blog platform: A web server that hosts the blogs of individuals,
either free or for a small fee. Examples: WordPress, Typepad, and
Blogge
Microblog: A service that allows the posting of short messages. A
status update service such as Twitter, limited to a very few
characters per post. Unlike , microblogs can be seen by anyone
and can be commented on by anyone
EXAMPLES
Blogging has also become fashionable in business
settings by companies who use such as IBM Lotus
Connections
NEWSGROUPS
 Newsgroup-An online discussion group; predates the web, forerunners of
web-based forums that are popular today
Usenet- A global distributed discussion system of servers hosting public
newsgroups
Newsreader- An application used by people to read Usenet articles, or an
email client that supports newsgroups; organizes incoming messages from
newsgroups and allows users to read and respond to them
NNTP (network news transport protocol)transports news articles between
news servers and clients reading and posting articles
SOCIAL NETWORK SERVICES
These allow people to come together online around
shared interests, hobbies or causes. For example, some
sites provide dating services where users post personal
profiles, locations, ages, gender, etc and are able to search
for a partner.
Other services enable business networking and social
event meetups
An Internet-based system enabling users to interact in real-time and by
using messaging programs
Umbrella term for sites such as Facebook, Twitter, LinkedIn, and Google+
User creates a profile and posts status updates, writings, photos, and
forwards
Some services use tags, or hashtags (#) which are searchable labels that can
be added to posted content allow other people to find like-minded users
Some social network are specialized (Instagram for photos, Vine for video,
Reddit for news, YouTube for video-sharing)
VOIP VOICE OVER IP (VOIP)
is used to make voice calls via the Internet
Turns the voice message into data packets and sends them as if they were other
Internet data
IP, short for Internet protocol, is used to identify individual devices that are
connected to the Internet and to route calls between them.
Skype and Truphone are popular VoIP apps
Some IM clients also allow you to make voice calls
Apps like Skype and Facetime also allow video chat
VIDEOCONFERENCING
is feature-rich, group video chat
Can include computer application sharing, voice, text
chatting, and document collaboration
 uses the same underlying protocols as VoIP uses, but it
requires much more bandwidth.
enables multiple people to video chat at the same time
CHARACTERISTICS OF EACH ONLINE
COMMUNICATION TOOL (IDENTIFYING THE BEST ONLINE
METHOD)

Email
Used when a quick response is not essential
Good for formal messages
Provides permanent records
Instant messaging
Quick answers, conveying short messages quickly
Social networking (personal)
Useful for informing friends what is happening in your life
Good for posting photos and videos of recent events you’ve been involved in
Social networking (business)
Increasingly used for advertising
Many social networking sites are dedicated to matching job-seekers with
employers
Blogs
Expressing your personal opinions and providing updates about yourself
Microblogs
Very short summary updates you want existing followers to see
Forums
Discussing topics of shared interest
Communicating as part of a community
VoIP calls
Chatting with friends or business associates
Keeping in touch with families
Required a reliable high-speed web connection
Videoconferencing
Appropriate mainly for the workplace or schools
Allows groups of people to interact visually