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Business Data Communications & Networking: Network Management

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0% found this document useful (0 votes)
38 views25 pages

Business Data Communications & Networking: Network Management

Uploaded by

Ainun Nadjib
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 25

BUSINESS DATA

COMMUNICATIONS &
NETWORKING

Chapter 12
Chapter
Network 12
Management
Network Management

FitzGerald ● Dennis ● Durcikova


Prepared by Taylor M. Wells: College of Business Administration, California State University, Sacramento
12-1
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Outline

• What Do Network Managers Do?


• Designing for Network Performance
• Network Management Standards
• Managing Network Traffic
• Configuration Management
• Performance Management
• End User Support
• Cost Management
• Implications for Management

12-2
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Network Management
• Network management is the process of operating,
monitoring, and controlling the network to ensure it works
as intended and provides value to its users

12-3
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
What Do Network Managers Do?

12-4
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
What Do Network Managers Do?

12-5
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Designing for Network Performance
• Managed Networks
– Managed devices
• Provide the features of unmanaged devices, plus the
ability to configure, manage, and monitor the
device
• More expensive initial investment, but may save
money in management
• Can report when issues arise

12-6
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Designing for Network Performance
• Device management software (point management
software)
– Allows manager to monitor performance and
configuration of devices on network
• System management software
• Application management software

12-7
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Designing for Network Performance

12-8
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Network Management Standards
• Simple network management protocol (SNMP)
– Most commonly used protocol for managing network
devices
– The network management software uses SNMP to
communicated with software agents on managed
devices
– Data is stored in management information base
(MIB)

12-9
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Network Management Standards

12-10
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Managing Network Traffic
• Load balancing
– Spreads traffic to devices in server farm (or cluster)

12-11
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Managing Network Traffic
• Traffic shaping
– By protocol or application
• Blocking or limiting similar to quality of service
(QoS)
– By source/destination
• Limiting bandwidth for some users

Unlimited Limited to 10 Mbps


20 20
15 Mbps 15
Mbps

10 10
5 5
0 0
12-12
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Managing Network Traffic
• Content Caching

12-13
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Managing Network Traffic
• Content delivery (or distribution) network (CDN)
– Serve content from servers closest to request
– e.g., Akamai

12-14
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Configuration Management
• Configuring Network and Clients
– Adding and deleting user accounts
– Updating software on client computers
– Desktop Management
• Documenting Configuration
– Network diagrams
– Network components
– Network software
– User/application profiles

12-15
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Configuration Management

12-16
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Performance Management
• Many organizations use dedicated network operations
centers (NOCs) to monitor networks using network
management software

12-17
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Performance Management
• Failure control and service management
– Help desk
– Trouble tickets
– Problem tracking
– Problem statistics

Ticket Priority Issue Date Status Assigned


Number Submitted To
11793 1 -HIGH WAN circuit #1 down 31 Jul OPEN Alan
11794 2 - MEDIUM DNS #2 server slow 31 Jul CLOSED Alex
11795 3 - LOW Computer needs more 30 Jul OPEN Alex
RAM

12-18
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Performance Management
• Statistics
– Availability (uptime)
– Downtime
– Mean time between failures (MTBF)

12-19
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Performance Management
• Quality control chart

2000
Circuit B
1800 moved to
Circuit C new
1600 microwave
had new
1400 hardware channel
here
1200
Circuit A
1000 Circuit A is
Circuit B
deteriorating
800 Circuit C
600
400
200
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
12-20
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
End User Support
• Solving the problems users encounter while using the
network
• Major sources of problems with user equipment
– Hardware device failures, generally easiest to fix
– Lack of user knowledge on proper operation, also
easier to fix
– Problems with software, software settings or software
incompatibility, generally hardest to fix
• Training is an ongoing responsibility of network manager

12-21
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Cost Management

• Total Cost of Ownership (TCO)


– A measure of direct and indirect costs to operate a device (e.g.,
computer) per year
– Includes cost of
• Repairs and software/hardware upgrades
• Support staff (maintain, install, administer, etc.)
• Training and technical support
• Time “wasted” by the user when problems occur
– TCO of a Windows computer
• Estimated to be $5,000 and $10,000 per computer per year
• Largest component is lost time
– Some alternative measures (e.g., NCO) only include direct costs
• Estimated at $1,500 – $3,500 per computer per year

12-22
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Cost Management
• Largest costs are personnel, not hardware

Network Costs
Other
Application Software 5%
8% End User Support
Network Devices 31%
9%
Client Computers
9%

Systems Management
38%
12-23
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Cost Management
• Cost reduction steps
– Develop standard hardware/software configurations for
client computers, servers, and network devices
– Automate as much of the network management
process as possible
– Reduce the cost of installing new hardware/software
by working with vendors
– Centralize help desks
– Move to thin client or cloud-based architectures

12-24
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.
Implications for Management
• Network management requires technical understanding
and management skills
• Managers must explain the business value of the networks
to justify its increasing cost
• Network management is increasing its complexity
• Qualified personnel costs much more than hardware

12-25
Copyright © 2015 John, Wiley & Sons, Inc. All rights reserved.

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