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Principles of Effective Listening Techniques

The document outlines 10 principles of good listening: 1. Focus solely on listening when someone is speaking without interrupting or talking over them. 2. Prepare yourself to listen by relaxing and focusing your full attention on the speaker. 3. Put the speaker at ease through gestures, eye contact and words of encouragement to keep speaking. 4. Avoid distractions that could obstruct listening such as doodling or looking out the window. 5. Try to understand the speaker's point of view and keep an open mind to different perspectives. 6. Be patient and allow speakers to continue at their own pace without interrupting. 7. Avoid personal prejudices and focus on the

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Ravi Gupta
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762 views13 pages

Principles of Effective Listening Techniques

The document outlines 10 principles of good listening: 1. Focus solely on listening when someone is speaking without interrupting or talking over them. 2. Prepare yourself to listen by relaxing and focusing your full attention on the speaker. 3. Put the speaker at ease through gestures, eye contact and words of encouragement to keep speaking. 4. Avoid distractions that could obstruct listening such as doodling or looking out the window. 5. Try to understand the speaker's point of view and keep an open mind to different perspectives. 6. Be patient and allow speakers to continue at their own pace without interrupting. 7. Avoid personal prejudices and focus on the

Uploaded by

Ravi Gupta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
  • Cover Page: Title page showing the document title, subject, instructor, and student information.
  • Introduction to Principles of Good Listening: An introduction to the key aspects and importance of good listening.
  • 1. Don't Talk, Listen: Stresses the importance of listening over talking with a quote by Mark Twain.
  • 2. Prepare Yourself to Listen: Encourages mental readiness and focus for effective listening.
  • 3. Put the Speaker at Ease: Advises on making the speaker comfortable to enhance communication.
  • 4. Remove Distractions: Suggests minimizing external distractions to improve listening quality.
  • 5. Empathise: Focus on understanding the speaker's point of view through empathy.
  • 6. Be Patient: Highlights the importance of allowing the speaker to conclude their thoughts without interruption.
  • 7. Avoid Personal Prejudice: Promotes objectivity and impartiality in listening to others.
  • 8. Listen to the Tone: Discusses the role of tone of voice in comprehending messages.
  • 9. Listen for Ideas – Not Just Words: Emphasizes understanding underlying ideas rather than just listening to words.
  • 10. Wait and Watch for Non-Verbal Communication: Focuses on observing non-verbal cues to enhance comprehension.
  • Conclusion and Thank You: Concluding page thanking the reader and providing final credits.

University of Mumbai Law

Academy

Submitted to: Prof.


Subject- Buisiness Uma Nehare
Communication skills
Submitted by:
Presentation on Principles of Ravi Gupta
Good Listening FY BBALLB (hons.)
Semester- II
PRINCIPLES OF GOOD LISTENING
A good listener will pay attention to both
what is said and what is left unsaid or only
partially conveyed.

Observing body language and spotting


contradictions between verbal and
nonverbal cues, as well as what is being
said at any particular time, are all part of
effective listening.
1. Don't talk, listen. Don't talk
"If we were supposed to talk more than we listen, we would
have two tongues and one ear."
-Mark Twain
When someone else is speaking, pay attention to what
they're saying; don't interrupt, talk over them, or complete
their sentences.
Stop, just listen.
You may need to clarify after the other person has
completed speaking to ensure that you have understood
their message correctly.
Listen
2 .Prepare Yourself to Listen
Relax.

Keep your attention on the speaker. Put


everything else out of your head. Other thoughts
can easily distract the human mind - what's for
lunch, when do I need to go to catch my train, is
it going to rain – so try to block out other
thoughts and focus on the messages being given.
3. Put the Speaker at Ease
Help the speaker to feel free to speak.
Keep in mind their requirements and concerns.
Encourage them to keep going with a nod or
other gestures or words.

Maintain eye contact but don't stare; instead,


show that you're paying attention and
comprehending what's being said.
4. Remove Distractions
Focus on what is being said.

Do not doodle, shuffle papers, stare out


the window, pick your fingernails, or do
anything else similar. Avoid distractions if
at all possible. These actions obstruct the
listening process and send the speaker the
message that you are bored or distracted.
5. Empathise
Try to understand the other person’s point of view.

Consider matters from their point of view. Allow


yourself to let go of preconceived notions. We can
empathise with the speaker more thoroughly if we
keep an open mind. If the speaker says anything
you don't agree with, wait and build an argument to
contradict it, but keep an open mind to other
people's points of view.
6. Be Patient
A pause, even a long pause, does not
necessarily mean that the speaker has
finished.

Allow the speaker to continue at their own


pace; it sometimes take some time to figure
out what to say and how to say it. Never
interrupt or complete someone else's
statement.
7. Avoid Personal Prejudice
Try to be impartial.
Don't get annoyed, and don't let the speaker's habits or
mannerisms draw your attention away from what he or she
is actually saying.
Everyone speaks in their own unique way; some are more
nervous or shy than others, some have regional dialects or
make excessive arm gestures, some like to pace while
speaking, while others like to stay motionless.
Concentrate on what is being said and attempt to ignore
delivery styles.
8. Listen to the Tone
Volume and tone both add to what someone is
saying.

A skilled speaker will combine both volume and


tone to hold an audience's attention; everyone
will employ pitch, tone, and volume of voice in
different situations - use them to assist you
grasp what is being said.
9. Listen for Ideas – Not Just Words
You need to get the whole picture, not just
isolated bits and pieces.

One of the most challenging components of


listening is the capacity to connect disparate
pieces of information in order to expose
others' thoughts. This becomes more
manageable with good concentration,
distraction avoidance, and focus.
10. Wait and Watch for Non-Verbal
Communication
Gestures, facial expressions, and eye-movements
can all be important.

We don't simply listen with our ears; we also


use our eyes to observe and catch up on
nonverbal communication's additional
information.
Thank you!
Name- Ravi Gupta
Roll No.- 35

Class- FY BBALLB (hons.)

Subject- Buisiness Communication

Topic- Principle of Good Listening

Date- 09/10/2021

University of Mumbai Law Academy Subject- Buisiness Communication skills Submitted to: Prof. Uma Nehare Submitted by: Rav
A good listener will pay attention to both what is said and what is left unsaid or only partially conveyed. Observing body
1. Don't talk, listen. "If we were supposed to talk more than we listen, we would have two tongues and one ear." -Mark Twain
Keep your attention on the speaker. Put everything else out of your head. Other thoughts can easily distract the human mind
3. Put the Speaker at Ease Help the speaker to feel free to speak. Keep in mind their requirements and concerns. Encourage t
4. Remove Distractions Focus on what is being said. Do not doodle, shuffle papers, stare out the window, pick your fingernai
5. Empathise Try to understand the other person’s point of view. Consider matters from their point of view. Allow yourself t
6. Be Patient A pause, even a long pause, does not necessarily mean that the speaker has finished. Allow the speaker to con
7. Avoid Personal Prejudice Try to be impartial. Don't get annoyed, and don't let the speaker's habits or mannerisms draw yo
8. Listen to the Tone Volume and tone both add to what someone is saying. A skilled speaker will combine both volume and to

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