Dr. Sree Giri Prasad Beri M. Pharm., Ph. D Professor & Head of The Department
Dr. Sree Giri Prasad Beri M. Pharm., Ph. D Professor & Head of The Department
M MANAGEMENT
S SYSTEM
2
INTRODUCTION
“QMS” is defined as formalized system that
documents “Processes”, “Procedures” &
“Responsibilities” for achieving quality policies
and Objectives.
“Quality” “Perceptual” “Conditional”
“Subjective attribute of a product/Service ”
It’s meaning in business field has been changed a lot
over a period of time.
it has been understood & interpreted differently by
different people.
Any business grows to greater heights simply by
focusing on key processes that provides their customers
best product with best services.
Producers may measure conformance quality/degree to
which the product/services was made according to
required specifications.
Monday, March 7, 2022 NNRG SCHOOL OF PHARMACY
On other hand, customers focus on quality
specification of a product/service and also they compare
it with those that are available in market.
Now-a-days quality is key parameter of competency
between different companies that take advantage to
propel their business to greater new heights.
Quality gurus of many companies created, adopted
many quality management philosophies, methodologies,
concepts and practices to improve their product quality/
services in an organization.
Integration of organizations business plan should
positively influence customer satisfaction and
organizational performance.
Monday, March 7, 2022 NNRG SCHOOL OF PHARMACY
Monday, March 7, 2022 NNRG SCHOOL OF PHARMACY
Monday, March 7, 2022 NNRG SCHOOL OF PHARMACY
CONCEPT OF QUALITY
As per ISO, Quality is the totality of all features &
characteristics of product/service which can satisfy stated
needs to consumers.
Basic concept of quality is, if quality of input is good then
obviously the quality of Output product will be good.
Monday, March 7, 2022 NNRG SCHOOL OF PHARMACY
CONCEPT OF QUALITY ASSURANCE
According to WHO, Q.A is a wide range of concept
covering all matters individually/collectively influence
the quality of the product.
Pharmaceutical Products: Production, Development,
Quality Control, Distribution & Inspections.
According to ISO 9000, Q.A is a part of quality
management which focus on providing confidence that
quality requirements will be fulfilled.