WORKING WITH TEAMS
(There is no I in TEAM)
Module 3
Workshop Objectives
To identify the characteristics of effective and ineffective
teams
To examine the motivations and roles of team members
To understand stages of team development
To consider expectations placed on work teams and
obstacles to effectiveness
To identify and practise the skills that enable members of a
team to work together successfully
Why TEAM work?
Together Everyone Achieves More
Never doubt that a small group of thoughtful, committed
people can change the world: indeed it is the only thing that
ever has. Margaret Mead
Innovation is simply group intelligence having fun
Tom Peters
What is Teamwork?
How would you define it?
What do we think of as the qualities of a good team?
With the group, make a list of what makes a winning
team:
Team list:
What Makes a Winning Team?
Diversity in a Team / Roles in a Team
The Idea Guy The Communicator
• The Dreamer • The Politician
• The Bright One • The Influencer
Diversity in a Team / Roles in a Team
The Peace Maker The Problem Finder
• The Glue • The Detective
• Conflict Negotiator • The Complaint Man
Diversity in a Team / Roles in a Team
The Problem Solver The Executor
• McGyver guy • The Ninja
Diversity in a Team / Roles in a Team
The Balloon Popper The Puppy Shooter
• What if? • If then?
• Devil’s Advocate • The Biased Judge
TEAM Dynamics
Team NEEDs…(3Hs)
HUSTLER (Sales) HACKER (Builder) HIPSTER (Designer)
What makes an Effective
Team?
Basic Elements of Effectiveness:
• Good Communication & Social Skills
• Positive Interdependence: We instead of me
• Individual Accountability/ Personal Responsibility
• Group Processing
• Shared goals
• Processes for Conflict Resolution
Stages of Team Development
Forming
Storming
Norming
Performing
How long a stage lasts depends on how long the
group is together and the nature of the task.
Teams are dynamic, not a fixed entity.
Workshop 1 – My Work Star (Individual Task)
Write at least three (3)
attributes about the aspects FAVORITES
on pointed corners and
describe yourself [ME] in
FAMILY
three (3) adjectives. LEAGUES
ME
Share individually with your
respective group.
SKILLS I DON’T LIKE
Workshop 2 – ‘I have an App for That’ Task
(User-Interface Group Assignment)
1 2 … n
Team Communication
Communication is
• The transfer of information(data) from one person to
another.
Communication - Meaning
• Communication is a dynamic process…
• through this process we convey a thought or feeling to someone else.
• how it is received depends on a set of events, stimuli, that person is
exposed to.
• how you say what you say plays an important role in communication.
Communication is a Series of Experiences of
Hearing Smell
Seeing Touch
Taste
TOTAL COMMUNICATION PROCESS
Writing
9% Speaking
30%
Reading
16%
Listening
45%
The 3 methods of communication are
• 1. Oral/Verbal
• 2. Written
• 3. Visual
Examples of Communication Using Different
Media (advantages/disadvantages)
• Oral/Verbal • Modern Communication
• Intercom, face-to-face • Emails, websites
• Phone, radio • Tele-Conferencing
• Written • Video Conferencing
• Notice Board, Memo
• Letters, fax
• Visual
• Graphs, charts, pictures
• Videos, TV
Workshop 3: Team Communication (Picturama)
Eureka Inc. will be going to have a huge supermarket business and is scheduled to have its grand
opening. As a group, you will be assigned to a stand/corner that would be selling various items as
the following:
• Group 1 - Livestock Corner • Group 8 - RTW Corner
• Group 2 - Fish/Seafood Stand • Group 9 - Toys Corner
• Group 3 - Vegetable Stand
• Group 4 - Fruit Stand ENJOY SHOPPING!
• Group 5 - Candy/Lollipop Stand
• Group 6 - Cake/Pastry Shop
• Group 7 - House Appliance
Corner
Have your display as festive as possible for Eureka
Store’s Grand Opening!
