Envox Presentation

Envox APAC

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Corporate Mission
To be the leading global provider of Voice Solutions for Service Providers and Enterprise Customers

1,000,000+ Ports Deployed Worldwide

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Our Mission:
To be a Global Leader in Voice Solutions Our Value Proposition Envox Worldwide powers voice solutions that:

Deliver significant ROI Leverage existing IT infrastructure Provide smooth migration path to emerging standards and key enabling technology Ensure customer satisfaction and retention

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Envox Worldwide is poised to be a global leader in voice solutions Trends & Opportunities
Technology shift to open, standards-based solutions Accelerating pace of IVR replacement Steady migration to speech-based solutions VoIP taking hold, adoption on the rise Architectural shift to Web services compatibility

Why Envox Worldwide?

Leading open, standards-based communications development platform and related services Significant expertise in a wide range of communications technologies Outstanding price/performance Superior customer support and service Key strategic partners Global reseller network Direct sales to enterprise customers and service providers

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Customer Adoption is Accelerating

Challenges
Cost to develop, deploy,
and maintain

Envox Worldwide Delivers

Graphical development environment Leverage prior IT investments Outstanding price/performance Single platform for data, Web, voice, communications development Strong technology partnerships

Lower TCO

Complex and disparate

pieces requiring specialized knowledge

Faster Adoption Market Growth

Rapidly evolving standards and technologies Required skills are scarce: VUI, telephony integration

Broad support for standards Migration path to emerging technologies Ten year history of making it work Investment in professional services

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Foundation for Growth

Envox 5 launched, new business model introduced

2005 Acquired CT ADE and CT Connect product lines Global company with U.S. headquarters and offices in Europe Resellers located throughout the world 1,000+ customers and growing 1,000,000+ ports deployed and growing Market/customer development with strategic partners

2004 2003 2002 2nd round financing closed, new investment and management team Show N Tel acquired Envox 6 evolved into a communications development platform New revenue streams established Mixed distribution model implemented Focused on IT & business decision-makers
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Immediate Opportunity
Replacement of Proprietary Interactive Voice Response (IVR) Systems 2005
$2B Proprietary IVR Market Rapidly being replaced
Shift from closed, proprietary to open, standards-based Decision-making shifts to IT New solutions are not possible, require fork lift upgrade Prohibitive maintenance fees

2007
$4B Open, Standards-based Market Voice Solutions
Total market today is $800M with rapid growth projected Development and deployment are 3 to 12 times faster Hardware costs 1/3 less and takes up 1/5 the space Built on demand and delivered in short time frame

Envox Worldwide is Capitalizing on Both

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DL1

Envox Worldwides Commitment

Envox remains fully committed to:


Ensuring all of its products are viewed as best in class, and delivering aggressive roadmaps to meet customers needs To its 1000+ customers and distribution channels worldwide To helping our partners customers shorten TTM and TT$ by providing a full set of development tools, platforms, services and solutions.

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Slide 8 DL1 Feel free to change this to match our corportate message...
Daniel LeCour, 3/23/2005

Envox Worldwide: Well-positioned for Growth

An Exceptional Future Built upon Todays Accomplishments

Right Products, Satisfied Customers

Proven software, services and solutions that address the needs of enterprise customers and service providers alike

Significant, Emerging Market

Global revenues in the Voice Solutions market are expected to grow to over $4B by 2007 (Datamonitor)

Strong Management, Financial Performance

Experienced management team driving 50+% CAGR in core revenue

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Envox 6 Platform

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Product Overview
Open, standards-based software platform that reduces the time, cost and complexity of developing and deploying voice solutions
Rapid application development software Powerful management utilities Embedded VoiceXML browser Tight integration with best-in-class telephony and speech products [Intel, ScanSoft, Nuance, etc] Snaps right into diverse telephony, data, Web services and back office environments Outstanding price/performance and significant ROI
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Envox 6 Enabling Best-of-Breed Voice Solutions

DEVELOP
Envox 6 Studio
Graphical development
environment Fast development & deployment

DEPLOY & MANAGE

Envox 6 Communications Server
Highly scalable, reliable and fault tolerant VoiceXML 2.0 platform

Envox 6 Console
Graphical interface Single point of control Simplifies administration

Envox 6 VoiceXML Studio

Rapid creation of VoiceXML code Deploy on Envox 6 and other
VoiceXML 2.0 platforms

Envox 6 Domain Server

Multi-node control, dynamic license management Ensures continuous availability

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Envox 6 Studio
Rapid Development With Powerful Functional Blocks

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Envox 6 Studio
A graphical programming environment that reduces development time by 50% or more
Quickly assemble applications from pre-built functional blocks Seamless integration with leading ASR, TTS and speaker verification products VoiceXML 2.0 compliant Support for widest array of communications and IT standards
VoiceXML, ODBC, XML, SOAP, WSDL, HTML, HTTP, TCP/IP, SNMP, LDAP, SS7, SIP, H.323, RADIUS, X.25, IMAP4, POP3, SMTP and more Call Web services, DLLs and external applications

Leverage existing IT assets

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Envox Studio: Advanced Development

You can blend newer technologies like VoiceXML with your prior technology investments. A call flow that has database integration as well as a call to a DLL block that will execute any existing DLLs (written in C, C++, VB, Active X, Jscript or VBScript). DTMF Speech or This allows you to seamlessly integrate existing IT investments Database access assets into voice solutions.
Blend VoiceXML Leverage prior

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Envox 6 Communications Server

A highly scaleable, reliable and fault tolerant run-time environment and VoiceXML gateway
Scalable from 4 ports to 240 ports per server; multiple server configurations Manages scripts, telephony resources, speech interfaces, and system management interfaces. Supports SNMP Agents and Alerts Watchdog Services for higher fault tolerance
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Envox 6 Console
Graphical interface provides a single point of control over multiple systems, applications, VoiceXML scripts, speech resources, and telephony interfaces
Allows global changes to be made across a network of servers with a single keystroke Envox 6 Alarm Center ensures rapid notification of changes in system conditions Remote, secure administration across LAN/WAN via TCP/IP User defined views applications, logs, channels and more
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Single Point Control Over Small or Large Scale Deployments

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Envox Console

Load applications

You can edit a channel by double clicking on it to get a properties dialog to select the application or VXML Script you want to execute. So its very simple, very fast to configure the Envox Comm. Server to execute the VoiceXML script that you created.

Execute VoiceXML

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Envox 6 Domain Server

Multi-node control point for the administration of Envox domains
User authentication and management Dynamic management of Envox licenses between communication servers "Primary" and "Back-up" servers for fault tolerance and reliability Software-only or hardware lock licensing options Managed through the Envox Console

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Overview of Envox VoiceXML Studio

Graphical development environment No need to write VoiceXML code Assemble pre-built functional blocks Complies with VoiceXML 2.0 specification Generates JSPs that run on standard J2EE application servers, which in turn dynamically generate VoiceXML Seamless integration with Envox 6 Communications Development Platform (CDP)

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A Complete VoiceXML Solution: Envox VoiceXML Studio + Envox 6

Capabilities beyond the VoiceXML 2.0 specification
Email, Web and fax Advanced call control Integration with databases, Web service, enterprise applications and legacy systems

A bridge between legacy systems and innovative VoiceXML-based solutions Seamless integration to speech technologies Highly scalable, reliable and fault tolerant VoiceXML gateway with powerful management capabilities Flexible deployment options: Analog, digital, VoIP, SS7 and more

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Envox VoiceXML Studio

The output of VoiceXML Studio is java server pages that can be deployed on any J2EE application server. When executed, these java server pages generate VoiceXML 2.0 compliant code. That code can be run on any VoiceXML 2.0-compatible gateway, including Envox 6 Communications server!

Pre-built UI components

Speech or DTMF

Accelerate Development of VoiceXML Solutions by 50%

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Client devices

Enterprise or Service Provider IT infrastructure

CRM Billing Network Databases User management directories Email Business Web servers logic services Legacy Web systems servers

ERP

PSTN

IP

SS7 ISDN QSIG R2 Station

IP - H.323 IP - SIP

HTTP HTML SMTP POP3 IMAP

TCP/IP UDP

TCP/IP UDP HTTP X.25 V.24 3270

5250 Oracle ODBC XML MSMQ SNMP

LDAP DDE RAS FTP Radius HTML

SMTP POP3 IMAP MIME SOAP WSDL

DLL J Script VB Script

Telephony

Web, Email, custom

Communication standards

Custom integration

VoiceXML

Client communication

Back end system communication Applications developed with Envox Studio

Envox Communications Server

Speech resources
ScanSoft OSR ScanSoft Speechify ScanSoft SpeechPearl ScanSoft SpeechSecure ScanSoft DialogModules Nuance Recognizer Phonetic Systems SAPI Open ASR API NSC

Telephony resources
Intel Telephony boards Intel HMP Intel SS7 Intel Resource boards Open Telephony API Eicon Aculab Brooktrout

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The Envox VoiceXML Solution

Architecture using Envox VoiceXML Studio & Envox 6

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The Envox VoiceXML Solution

Components for a complete Envox solution

Envox VoiceXML Studio Envox VoiceXML Application Server Component Envox Console Envox Communications Server Envox Domain Server

- Development Environment - Runtime Components - Administrative Interface - Runtime Environment - Licenses, Users, & Servers

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Envox 6 Key Benefits

Time-to-market
Both for initial development and future changes

Open, standards-based
Different integration methods are available

Highly scaleable & reliable

Scalable on a per port basis

Long-term investment
New releases scheduled every 12-18 months

Price/performance

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Case Studies

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Voice Solutions Powered by Envox

Interactive Voice Response Enhanced SelfService Automated Directory Assistance Alerts and Notifications Carrier Services

Voice Portals

Call Center

Mobile Internet

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Our experience with Envox has been a very positive one, and well certainly consider using the Envox platform again for any project that involves voice and data integration, along with the use of live agents. Patrick Lung, Chief Executive of Microsoft APOC

Interactive Voice Response & Enhanced Self-Service

Microsoft used the Envox platform to create an IVR front-end for their Technical Support Operations to be used during the launch of Windows XP Initial DTMF solution was developed and deployed in only three days ScanSoft speech recognition added There are currently 128 channels in operation Envox-based solution cost three to four times less than the traditional IVR systems that Microsoft evaluated
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The Envox platform simplifies the development, deployment, and longterm management of the broad range of advanced automated services that our customers demand. Joe DiAngelo, President of VoltDelta

Automated Directory Assistance

Leading provider of Directory Assistance solutions to carriers Standardized on the Envox platform to develop and deploy speechenabled Directory Assistance solutions for carrier customers Envox software platform embedded in SpeechExpress solution Solution supports multiple advanced speech recognition and text-tospeech options Installations include Verizon, Excell Agent Services, SNET and KPN 3,300+ ports deployed

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Since our inception, we have relied on the Envox platform for the development speed and flexibility we require. Vytas Kisielius, President of Adeptra

Alerts & Notifications

Two-way alert system for financial services, travel industry and more Multi-modal solution ensures customers are contacted on their preferred device Alert messages are completely customized with database information using text-to-speech 1,300+ ports deployed

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Carrier Services
Swiss PTT Calling Card, Prepaid and Debit Card applications
4000+ channels deployed

Wake-up service
1000 SS7 ports

Handles 50,000 calls per day

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Microlog believes in providing open, modular, robust and extensible solutions to our customers. The Envox platform provides a good foundation from which to build our applications, especially for our packaged applications simple to install, deploy, manage, upgrade, and enhance. Joe Brookman, President and CEO of Microlog

Interactive Voice Response, Self-Service & Contact Center

Envox is a voice server in the multi-media ServiceFirst Contact Center Solution Envox provides voice response, auto attendant, queuing and queue position announcements, priority and skills-based routing inputs, voice message queuing, call recording, and emergency or reminder outdialing for custom applications and packaged solutions. Multiple solutions deployed across the US, Europe and Asia in healthcare, pharmacy, government, utilities, and commercial applications
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The Envox development environment is extremely easy to use yet technically robust. It has allowed us to quickly deploy new voice applications. Laurent Pouillieute, CIO of K-mobile

Voice Portal & Mobile Internet

French pay-per-use voice portal available to cellular subscribers 2.5 million subscribers News reports, sports scores, weather, horoscopes, and stock information. Order taxis and purchase and download ring tones and mobile screen savers 1 million calls per month Solution integrates Nuance speech recognition technology as well as SMS, web (IIS), and COM objects

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