Total Quality Management
1
“Introduction to Total Quality Management”
MS. PEARL NOGRA-FABIA
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Total Quality Management
INTRODUCTION TO TOTAL QUALITY
MANAGEMENT
• Explain the meaning of TQM
• Define the concept and structure of TQM
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Total Quality Management
In today’s world due to insufficient quality or indifference to
quality lead to disputes, which imposes serious drain on the
financial resources of a company and limits profits potential.
To be competitive in today’s market, it is essential for
construction companies to provide more consistent quality
and value to their owners/customers.
To develop better and more direct relationship with their
clients.
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Total Quality Management
Total Quality Management (TQM) is a concept created by W. Edwards Deming. It was
originally introduced in Japan after World War II to assist the Japanese in re-building their
economy. The main focus of TQM was and is continuous quality improvement in the areas of
product or service, employer-employee relations and consumer-business relations.
Total Quality is a description of the culture, attitude and organization of a company that
strives to provide customers with products and services that satisfy their needs. The culture
requires quality in all aspects of the company’s operations, with processes being done right for
the first time to eradicate defects waste from operations.
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Total Quality Management
TQM is the short form of Total Quality
Management. It is a continuous process
by the management as well as employees
of a specific organization to make sure
future customer satisfaction and customer
loyalty.
TQM is the short form of Total Quality
Management. It is a continuous process
by the management as well as
employees of a specific organization to
make sure future customer satisfaction
and customer loyalty.
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Total Quality Management
3 Aspects of Total Quality Management:
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Total Quality Management
Important Characteristics of Total Quality Management
Proper communicating and adopting TQM.
Benchmarking or evaluating by comparison
with a standard.
Closer customer relation environment.
Increased training facilities for workers or
employees.
Closer provider relation situation.
Ensuring employee empowerment.
Process measuring
Open organization
Process improvement
Flexible production
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6 Elements (6 C’s) of Total Quality Management
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Structure of TQM:
The structure of total quality
management is a continual
improvement concept. It
integrates the staff, customers,
and suppliers of a business or
organization. Moreover, it
maintains the quality of work,
process and enterprise results.
As a result, TQM constitutes the
quality of leadership,
learnability and show
consistency.
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Principles of Total Quality Management
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Total Quality Management
Important Characteristics of Total Quality Management
Proper communicating and adopting TQM.
Benchmarking or evaluating by comparison
with a standard.
Closer customer relation environment.
Increased training facilities for workers or
employees.
Closer provider relation situation.
Ensuring employee empowerment.
Process measuring
Open organization
Process improvement
Flexible production
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Total Quality Management
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Total Quality Management
The framework of Total Quality Management:
Here includes a framework of total quality management. For
example:
Point out the degree of commitment, list down and key
interest the long term changes required.
Define the objectives of total quality management.
Identify resources available and develop an
understanding of the organizational system with the
quality system.
Detect top management commitment through quality
processes, procedures, and policies.
Create a participative work environment
Design plans
Develop strategies for implementing
Allocate resources
Implement & monitor
Measure benefits in terms of increased customer
satisfaction
Review and reward
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Total Quality Management
Guru’s of Total Quality Management:
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Guru’s of Total Quality Management:
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Total Quality Management
Guru’s of Total Quality Management:
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Total Quality Management
Guru’s of Total Quality Management:
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Total Quality Management
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Managerial Economics
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Managerial Economics
Q1.1.1-1
“Introduction to Total Quality Management”
Pen & Paper
none
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Managerial Economics
Q1.1.1-1
After reading the articles below, choose a
company in Cavite Industrial Zone and
explain :
1.How they practice the total quality
: Answer the following questions in essay form with minimum of 2 paragraphs. (hand written)
management control in their company.
2.Identify the measures they are applying to
secure the TQM program they have.
3.What are the measures they are applying to
secure TQM in their consumers and employees.
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Managerial Economics
Q1.1.1-1
For Flexible Distance Learning:
• Screenshot of hand written answer on bondpaper and uploaded at Edmodo
Apps
For Modular Distance Learning:
• Handwritten bondpaper and submitted at AISAT Campus
• Five days after the discussion.
• September 30, 2020
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Managerial Economics
