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Classification of Hotels

The document discusses various ways to classify hotels based on star ratings, size, location, clientele, level of services, ownership, and other factors. The star rating system used in India has 5 categories from 1-star to 5-star deluxe hotels based on facilities and amenities. Hotels can also be classified as small, medium, large or very large based on number of rooms. Location-based categories include city-center, suburban, airport, resort, motel, floatel, boatel and forest hotels. Classification is also done on clientele, stay duration, services offered, and ownership type.

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Mandeep Kaur
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623 views60 pages

Classification of Hotels

The document discusses various ways to classify hotels based on star ratings, size, location, clientele, level of services, ownership, and other factors. The star rating system used in India has 5 categories from 1-star to 5-star deluxe hotels based on facilities and amenities. Hotels can also be classified as small, medium, large or very large based on number of rooms. Location-based categories include city-center, suburban, airport, resort, motel, floatel, boatel and forest hotels. Classification is also done on clientele, stay duration, services offered, and ownership type.

Uploaded by

Mandeep Kaur
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CLASSIFICATION OF

HOTELS
Introduction
 A hotel is an establishment that provides paid lodging
on a short-term basis.
 Provides basic accommodation, in times past,
consisting only of a room with a bed, a cupboard, a
small table and a washstand.
 Largely been replaced by rooms with modern
facilities, including en-suite bathrooms and air
conditioning or climate control.
Need for Classification
 Uniformity in services

 Sets general standards of a hotel.

 Idea - range and type of hotels

 Measure of control - quality of services offered


Criteria for Categorization of Hotel
Classification of Hotel and Other types of lodging properties
ON THE BASIS OF STAR
Standard System (Star rating System)
 In India Star Rating of hotels - central government committee
(HRACC) - Hotels and Restaurants Approval and
Classification Committee

 HRACC categorizes hotels into:

 Star Rated Hotels ( One Star to Five Star Deluxe)

 Heritage Hotels
The members of HRACC comprises of:

• Officials from Central and State Tourism ministry


• Members of FHRAI ( Federation of Hotels & Restaurant
Association of India )
• Members of HAI ( Hotel Association of India )
• Members of IATO ( Indian Association of Tour Operators )
• Members of TAAI ( Travel Agents Association of India )
• Principle of IHM ( Institute of Hotel Management )
• Members of IHHA ( India Heritage Hotels Association )
One Star Hotel
 Small
 Independently owned
 Limited range of facilities
 Meals may be fairly simple
 Bedrooms may not have an en suite bath or shower.
 Maintenance, cleanliness, and comfort - acceptable
standard.
Two Star Hotels
 Small to medium-sized
 Offer more extensive facilities
 Well-equipped overnight accommodation
 Bedrooms have an en suite bath or shower
 More professional staff presentation
 Offer a wider range of services, including food and
beverages.
Three Star Hotel
Large size
Higher staffing levels
Higher quality and range of facilities
Reception and other public areas are more spacious
Restaurant will normally also cater to non-residents.
Bedrooms have an en suite bath and shower,
Offer a good standard of comfort and equipment, such as a direct-dial
telephone and toiletries in the bathroom.
Besides room service, some provisions for business travelers can be expected.
Four Star hotel
 Degree of luxury
 Quality in the furnishings, décor, and equipment
 Bedrooms offer more space
 Well-designed bedrooms
 En suite bathrooms have both a bath and shower.
 High staff to guest ratio,
 Porter service, 24 hour room service, laundry and dry-cleaning
services.
 Restaurant demonstrate a serious approach to its cuisine.
Five Star &Five Star Deluxe Hotels
 spacious and luxurious accommodations
 best international standards.
 impressive interior design
 immaculate furnishings .
 well supervised and flawless service
 attention to guests’ needs, without being intrusive.
 restaurant demonstrates a high level of technical skill.
 knowledgeable, helpful, and well versed staff
Heritage Hotels
 Heritage hotels are properties set in small forts, palaces, or havelis, the mansions of erstwhile royal and aristocratic
families.
 They have added a new dimension to cultural tourism.

 They are of following three types: http://www.india-heritage-hotels.com/

 Heritage: This category covers hotels in residences, havelis, hunting lodges, castles, or forts and palaces built
between 1935 and 1950.

 Heritage Classic :This category covers hotels in residences, havelis, hunting lodges, castles, or forts and palaces
built prior to 1935 but after 1920. ( 1920-1935)

 Heritage Grand : This category covers hotels in residences, havelis, hunting lodges, castles, or forts and palaces
built prior to 1920.
ON THE BASIS OF SIZE
The number of guest rooms in a hotel is a criterion to classify hotels.

 Small Hotel : In India, hotels with 25 rooms or less are classified as


small hotels, e.g., Hotel Alka, New Delhi
 Medium Hotel : Hotels with 26 to 100 to guest rooms are called
medium hotels, e.g., Hotel Taj View, Agra and Chola Sheraton Hotel,
Chennai.
 Large Hotel : In India, hotels with 101 to 300 guest rooms are regarded
as large hotels, e.g., The Imperial, New Delhi and The Park, Kolkata.
 Very Large Hotel : Hotels with more than 300 guest rooms e.g.,
Shangri-La Hotel, New Delhi and Leela Kempinski, Mumbai.
ON THE BASIS OF LOCATION
Down Town / Commercial / City-Centre Hotel

• Located in the heart of city.

• Near business and shopping


centres.

• More expensive than the suburban


hotels.

• These hotels may have leading


restaurants, bars and night clubs.
Taj Mahal , Mumbai
Sub-urban Hotel

 Located away from the


hustle and bustle of city in
the outskirts of the cities.

 Moderately priced

 Have quieter surroundings

 Ideal for budget travelers.


The Orchid , Mumbai
Airport Hotel

 Located near the airports.

 Cater mainly to business


clientele, transient airline
passengers, passengers with
delayed or cancelled flights
and airline personnel.

Radisson Blu Plaza, New Delhi


Resort

 Is a place used for relaxation or


recreation, attracting visitors for
holidays or vacations.

 Located at exotic location like


sea beaches, hills etc.

 Cater a person who wants to


rest, relax and enjoy beautiful
location. Park Hyatt Resort & Spa, Goa
Motel

 Located alongside the highways and


road junctions.
 Cater to the hospitality requirements
of road travellers.
 Are normally economical
 Facilities of proper motor garage to
service a car and a filling station to
refill vehicles, parking area for motor
vehicles etc. Kirat’s Motel, Ludhiana
 Are meant for overnight stays.
Floatel

 Hotels which float on water


 Located on river, sea or big
lakes.
 These days luxury ships are be
coming popular for travelling. 
 The guests are offered cabins t
o stay. 
 These float on sea water and t
hese have all facilities of five 
star hotels. Disney Cruise Line Ship
Boatels
  These are luxury boats/
yachts which can ferry
 people from  one place 
to another. 
 House Boats
 Shikara of Kashmir
 Kettuvalams in Kerala floating
on backwaters.
House Boat, Kerela
Rotels
  The hotels which rolls on
wheels
 Can be a moving coach or
train
 It is a luxurious train, fully
air-conditioned, well-
furnished with attached
restaurant and bar. Palace on Wheels
Forest Hotels
 Located in forest range
 Cater to tourist visiting the forest.

The Corbett Hideaway,


Ramnagar
ON THE BASIS OF CLIENTELE
 Commercial / Business Hotel: caters the needs of a business traveler

 Transient Hotel: Caters the needs of transient travelers

 Suite Hotel: They are the luxurious hotel having all suit rooms

 Residential Hotel: residential hotels provide accommodation for a longer duration

 Casino: Casino hotels provide gambling facilities

 Bed & Breakfast Hotel: A European concept, bed and breakfast (B&B) hotels are lodging
establishments, generally operated in large family residences.

 Convention Hotel : a Hotel that caters to the needs of a convention delegation

 Conference Center : a conference centre is a hotel which caters to the needs of a conference
delegation.
ON THE BASIS OF STAY
Commercial Hotel: The duration of guest stay in these hotels is short, ranging from a few days to a week

Transient Hotel :The duration of stay at transient hotels is very short, a day or even less generally
patronized by transient travelers.

Semi-Residential Hotel : The duration of stay may range from few weeks to some months.

Residential /Apartment Hotel: As the name suggests, residential hotels provide accommodation for long
duration. The duration of stay may range from months to few years.

Extended stay Hotels: These hotels are for those guests who wish to stay for a long period (from few days
to weeks)
ON THE BASIS OF
LEVEL OF SERVICE
 Up-market / Luxury / World Class Services Hotels: These are the hotels that
caters the needs of the affluent people demanding luxury and are not price sensitive.

 Mid-market / Mid-range Services Hotels: These hotels offer modest services


without the frills and personalized attention of luxury hotels, and appeal to the
largest segment of travelers.

 Budget / Economy Hotels: Budget hotels focus on meeting the most basic needs of
guests by providing clean, comfortable, and inexpensive rooms.
ON THE BASIS OF OWNERSHIP
 Proprietary Ownership: Proprietary ownership is the direct ownership of one or more properties by a
person or company.

 Franchise: It is the authorization given by a company to another company or individual to sell its unique
products/services and use its trademark according to the guidelines given by the former, for a specified
time, and at a specified place.

 Management Contract: Management contract, as the name suggests, is a contract between the owner of
the property and a hotel operator (management contractor) by which the owner employs the operator as
an agent to assume the full responsibility for operating and managing the hotel.

 Time-share: it entails purchasing a tourist accommodation at a popular destination for a particular time
slot in a year. The buyers can then occupy the property for the appointed time or rent the unit to other
vacationers if they cannot avail the facility.

 Condominium: have a single owner instead of multiple owners sharing the hotel.
OTHER TYPES OF HOTELS
Boutique hotels
 These hotel provide
exceptional accommodation,
furniture in a themed and
stylish manner and caters to
corporate travelers.

 Example:The Park Bangalore


is a boutique hotel.
Capsule hotels/ Pod hotels
 Developed in Japan 

 Features a large number of extremely small


"rooms" (capsules) intended to provide
cheap, basic overnight accommodation for
guests who do not require or who cannot
afford the services offered by more
conventional hotels.
  
 The first capsule hotel in the world was the
Capsule Inn Osaka, designed by Kisho
Kurokawa and located in the Umeda
 district of Osaka, Japan. It opened in
1979.
Spa hotels
 These are hotels which
provide therapeutic bath and
massage along with other
features of luxury hotels.
 Ananda in the Himalayas is
the most popular Spa resort
located in Uttarakhand.
Ecotels
 These are environment friendly hotels. These hotel use eco friendly items in the room.
Example: Orchid Mumbai is most popular five star ecotel.
 ECOTEL- It is the certification provided by environmental experts from Hospitality Valuation
Services (HVS) International, a global ISO-certified body.
 To get an ECOTEL certification, a hotel must adhere to at least two of the `five globes' of
energy efficiency, water conservation, employee education and community involvement,
solid waste management and environmental commitment.
Alternative Accommodation
 Alternative accommodation can be simply
defined as ‘all those types of accommodation
that are available outside the formal or
organized accommodation sector’. It may be of
following types:
Alternative Accommodation
 Dak Bungalow / Circuit  Camping Ground /
House / Inspection Tourist Camp
Bungalow / Forest Lodge
 Yatri Niwas
 Sarai / Dharamshala
 Paying Guest
 Youth Hostel Accommodation

 Lodge / Boarding House  Railway / Airport Retiring


Room

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