Citizen-driven
Priority Action Plan
(CPAP)
What is CPAP?
• A consolidated plan that sets out from the needs
and priorities of the citizens
• An outline of a set of development and service
delivery improvement interventions based on the
structure of citizens’ priorities
• Specifies timeline, person/office responsible,
technical and funding source/s of each
intervention
What to plan?
• New interventions that are best believed to
improve the different services of the municipality;
• Upcoming programs, projects and activities
aligned to specific service areas that need
attention; and
• Studies and evaluation activities that delve on
identifying issues and needs of the citizens
Parts of the CPAP
Results/ Observations on Specific Target Service Area
Plan of Action
Activity
Output
Implementation Schedule
Financial Requirements
Responsible Person / Office
Reference Plan and/or Budget
Means of Verification
CPAP Form
Results/
Observa-
Responsi- Reference
tions on Financial Means of
Plan of ble Plan
Specific Activity Output Timeline Require- Verifica-
Action Person / and/or
Target ments tion
Office Budget
Service
Area
Parts of the CPAP
1. Results/ Observations on
Specific Target Service Area
This contains the statement of observation/s from the
data. They may come from the following:
• Problematic situation that is needed to be addressed
• Service areas and specific services that were rated
low (most importantly on satisfaction)
Examples:
Low Awareness on Regulation and Supervision of Tourism-
related Establishment (Tourism)
Vaccination rated as the lowest in terms of satisfaction among
the other health services
Where to look for results/
observations?
Adjectival Ratings
Satisfaction
Need for Action
Availment
Awareness
Qualitative Data
2. Plan of Action
Specifies the general or specific policy action/s
believed to address the findings, problem or
situation suggested by the CSIS results
Can be derived from the objectives or general
program/project directions
Examples:
To raise awareness on the development and maintenance
of tourist attractions
Shorten transaction time of frontline transactions at the
Civil Registry.
3. Activity
Actions
taken or work performed by
LGU/Department
Examples:
Identify Tourism Areas
Activate the Website of the Mun. Government which highlights
the tourist destinations in the locality
4. Output
products, goods and services that are expected
to result from the activity
Examples:
Tourist destinations Identified
Website Activated
5. Timeline
Expected date of implementation of activity or
generation of the output
Examples:
• February – March 2019
• 1st Qtr 2019
6. Financial Requirements
Expected funds required or expected to be
disbursed to undertake/ accomplish the activities
and/or deliver the outputs.
Examples:
• P 50,000.00
• No cost involved
7. Responsible Person / Office
Personor Office expected to undertake/
accomplish the activities and/or deliver the
outputs.
Examples:
Tourism Officer / Information Officer
IT Personnel
8. Reference Plan and/or
Budget
Specify the plan or budget where the
intervention was already committed in.
Ifnot yet included in any plan or budget,
specify which plan or budget will this be
programmed in.
9. Means of Verification
(MOV)
Specify which plan or budget was this intervention
initially identified.
If
not yet included in any plan or budget, specify
which plan or budget will this be programmed.
