LPU PRAYER BEFORE
THE CLASS
Lord of light and wisdom, grant us bright intellect, sound
judgment and retentive memory. Help us to study
patiently, orderly and diligently to develop our gifts and
make good use of them according to your will, as we
commit ourselves to Veritas et Fortitudo, Pro Deo et
Patria. Amen.
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COMMUNICATION IN
THE WORKPLACE
LEARNING OUTCOMES
At the end of this lesson, you should be able to:
1. know the principles of communication in the corporate workplace
and the importance of appropriate language in maintaining
professionalism;
2. gain critical thinking and writing skills to adapt their communication
style and language to different professional contexts; and
3. practice writing professional correspondence and basic workplace
documents in activities that stimulate what happens in the real world.
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For an organization to be successful, a
system of communication should be put
in place. A set of rules or standards for
communication protocol should be made
clear so that interactions patterns are
established. On the part of the
individual/employee, you should be
equipped with the needed oral and written
communication skills that the organization
expects you to possess.
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TWO TYPES OF ORGANIZATIONAL STRUCTURE
A. FORMAL- allows communication to take place via designated
channels of message flow between positions in the organization
1. Downward communication (top-down) (flows from upper to
lower positions)
policies and procedures
organizational goals and strategies
work assignments
job role/responsibility
performance appraisal
constructive criticism
deserved praise and recognition
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2. Upward communication (bottom-up)
- subordinates send communication to
their superiors/bosses
- ideas/suggestions
- feelings/attitudes
- progress report (oral/written)
- results/accomplishments
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3. Horizontal communication (lateral in approach)
- it takes place among people belonging to the same
level but coming from different departments or units to
facilitate performance of tasks through proper coordination
- coordination of interrelated activities
- problem solving efforts
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4. Crosswise communication (diagonal in nature)
- employees from different units or departments
working at various levels communicate with each other
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5. Outward- between you and the company that
you do business with or an audience outside
your workplace
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B. INFORMAL- It comes from unofficial channels of
message flow, also known as “grapevine,”
messages coming from the different levels of the
organization are transmitted.
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Each organization has its own culture. This referred to as
organizational culture. Based on its history and development, an
organization develops its own core values, vision and mission
statement, goals, and objectives. Organizational culture is of the
utmost significance since it will dictate the kind of behavior that
employees should possess as well as the extent of commitment
expected from them by the organization. They all share in the values,
practices, vision, and mission of the organization.
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Business/Professional
Correspondence means the
exchange of information in a written
format for the process of business
activities. It is a form of written
communication used for business
purposes. It is usually made
between organizations, within the
organizations, or between clients
and the organization.
THE TWO (2) ELEMENTS OF
A FORMAL BUSINESS
LETTER
Form & Substance
COVER LETTER
AND
RESUME
LEARNING OUTCOMES
At the end of this lesson, you should be able to
1. discuss the parts of a cover letter and their sub
contents;
2. identify the components of a resume and their
sub contents; and
3. write an effective cover letter and resume based
on the needs of the prospective employer.
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COVER LETTER
- states the applicant’s intention to work in
a particular organization and provides
detailed information on why the applicant
is qualified for the job he/she is applying
for
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-It can be written in answer to
advertisements or the so-called want ads
(Solicited)
-It is written by applicants who think there
may be an opening in a company or have
heard of an opening through someone
(Unsolicited)
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THE (10) Cs OF EFFECTIVE
BUSINESS LETTERS
1. Clearness
2. Conciseness
3. Concreteness
4. Courtesy
5. Consideration
6. Consistency
7. Coherence
8. Character
9. Completeness
10. Correctness
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PARTS OF A
COVER LETTER
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1. Heading
2. Date
3. Inside Address
4. Salutation
5. Body
6. Complimentary Close
7. Signature
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HEADING
Information about the writer/sender
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Conventional
Heading
186 Dolores Street
Arnaiz Avenue
Pasay City
104 Ayala Avenue
Makati City
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Modern Heading- Name, Address, Phone
or Mobile number, and Email Address of
the writer
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M
O
D
E
R
N
H
E
A
D
I
N
G
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M
O
D
E
R
N
H
E
A
D
I
N
G
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Letterhead
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DATE
It is written after the heading.
August 20, 2021 or 20 August 2021
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INSIDE ADDRESS
Identifies the receiver/recipient’s name, position, company
and address. It should be placed immediately below the
date.
Ms. Haydee Claire B. Dy
Chairperson, Department of Languages and Humanities
Lyceum of the Philippines University
Muralla Street, Intramuros, Manila
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SALUTATION
The writer’s greeting to the receiver/recipient of the letter.
Dear Ms. Dy,
Dear Mr. Santiago:
Dear Dr. Francisco:
Dear Sir/Madam,
Dear Atty. Cruz:
Dear Dean Santos,
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BODY
It contains the message of the letter.
The body normally has three (3) paragraphs:
1st paragraph- provides the reason for writing
2nd paragraph- gives specific details about the information
provided in the 1st paragraph
3rd paragraph- expresses gratitude to the reader/recipient for
taking time out to read/review the letter
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COMPLIMENTARY CLOSE
It is the polite yet business-like ending of the letter.
Sincerely,
Sincerely yours,
Respectfully yours,
Yours truly,
Truly yours,
Cordially yours,
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SIGNATURE
It includes the signature and the typed name of the
writer/sender.
Sincerely yours,
Angela B. Cortez (Signature)
Angela B. Cortez (Typed)
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LETTER
LAYOUTS
1. THE FULL BLOCK FORM/STYLE- this is the
format that positions all the parts of the letter
to the left, single space, and justified.
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2. THE MODIFIED BLOCK FORM/STYLE- this
time the heading or the date, complimentary
close, and signature are aligned with the right
margin.
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3. THE SEMI-BLOCK FORM/STYLE- it is similar
to the modified block form with the exception
of the first line of each paragraph which is
indented five (5) spaces.
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Sample Cover Letter
721 Rizal Avenue
Sta. Cruz, Manila
November 11, 2018
Mr. Leo S. Padua
Manager, The Remington Steel Corporation
1092 Westside Street
Cubao, Quezon City
Dear Mr. Padua:
I wish to apply for the position of Office Secretary, as advertised in the October 12 issue of the
Philippine Daily Inquirer.
During the past two years I have been with Star Shine Company
in Cebu City, as our office was small, I performed many different duties; this experience has
given me an excellent understanding of the routine of an office. I can take shorthand, operate
a switchboard and the word processor, type rapidly and accurately, act as a receptionist, and
write routine correspondence. The enclosed resume will give you a complete details about my
training and other qualifications.
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I look forward to meeting you personally for an interview at a time most convenient to you. You
may refer to my resume for additional details regarding my credentials. Should you have any
questions regarding the details, please do not hesitate to get in touch with me. Thank you.
Sincerely yours,
Hilda L. Cereno
Hilda L. Cereno
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THE RESUME
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Resume is a French word
meaning, summary. It is a document
attached to a cover letter to serve as a
persuasive summary of one’s
education, skills, experiences, and
other qualifications for employment.
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Components of a
Resume
1. Contact Information
- Include your name, address, contact
number, and e-mail address.
- Render a boldface and increase the font
size of your name for emphasis.
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2. Summary of Qualifications
Divide the qualifications into appropriate
parts, choose appropriate labels for them,
and arrange them into best sequence.
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3. Job/Career Objective
- It is an optional part of the resume that includes job
title, function, industry, and what you can offer to the
company.
- Objective statement is appropriate for recent
graduates.
***Seeking an associate editor position in a top publishing
company such as A & E Publishing Company where my
expertise in textbook editing will be employed
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4. WORK EXPERIENCE
It provides information about your employment history.
Observe the following:
- Never put anything that is not 100% true.
- Begin with the most recent experience.
- Each job mentioned must include the name and the address of the employer, the
inclusive dates (month and year) of employment, and a brief job description.
- If your job responsibilities were similar in more than one job, put the details in the
most recent one. Responsibilities need not to be written in complete sentences.
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5. Education
- Start with the most recent education.
- Include the name and address of school, years attended or
year of graduation, degree, and specialization.
- Omit high school educational background after a year of
graduating from college.
- List honors, scholarships, and extracurricular activities.
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You may also include the following information:
- Training (include the title of the training, organizer, date, and venue,
start with the most recent training)
- Organizations (include professional and civic affiliations, include the
name of the organization, your position, and inclusive dates, start
with the most recent affiliation)
- Professional Licensure and Certifications (include the name of
certification, rating, date issued and place of issuance)
- Honors and Awards (include the title of the award or honor, inclusive
date, sponsor or award-giving organization)
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6. REFERENCE
List of names, job titles, and contact details of
people who can speak well of your abilities (former
teachers or employers).
- Preferably, there should be at least three listed.
- If you don’t want to include it, simply state
“References available upon request.”
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Sample Resume
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Tips on How to Make
an Effective Resume
1. Information should be neatly divided into clearly
labeled sections for education, experience, and other
major categories of professional qualifications.
2. Use only one side of the paper.
3. Use reverse chronological order in writing the details.
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4. Be factual. Don’t exaggerate.
5. Limit your resume to 1 to 2 pages only.
6. Edit and proofread your resume. There should be no
typographic or mechanical errors in spelling,
capitalization, punctuation, and grammar.
7. Never send a resume without a cover letter.
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REFERENCES
Barrot, J. S. (2015). Technical Writer’s Survival Kit: A guide
to effective technical writing for college students and
professionals. C & E Publishing Co.
Corwin, G., Grappo, G. J., & Lewis, A. (2004). How to write
better resumes. New York: McGraw-Hill.
Eischen, C. W., & Eischen, L. A. (2000). Resumes, cover
letters, & interviewing: Setting the stage for success.
Cincinnati, Ohio: South-Western College.
Lesikar, R. V. (2008). Business communication: Making
connections in a digital world. Boston:McGraw-Hill
Madrunio, M. R. & Martin, I. P. (2018). Purposive Communication:
Using English in multilingual contexts. Manila: C & E Publishing, Inc.
Uychoco, M. & Santos, M. L. (2018). Communication for society: Purposive
Communication. Manila: Rex Boos Store, Inc.
Van Wicklen, J. (2001). The tech writer’s survival guide:
A comprehensive handbook for aspiring technical
writers. New York: Checkmark Books.
Young, M. (2002). The technical writer’s handbook:
Writing with style and clarity. Mill Valley, California:
University Science Books
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