PROJECT REPORT

SUBMITTED FOR THE DEGREE OF BBA (HONOURS) UNDER THE

UNIVERSITY OF CALCUTTA

“A STUDY ON ONLINE BANKING APPLICATIONS

IN INDIA WITH REFERENCE TO BANK OF BARODA”

SUBMITTED BY:
NAME OF THE CANDIDATE: MITALI RAJ
REGISTRATION NO: 034-1211-1336-20
CU ROLL NO.: 034-BBAS-20-1-0034
NAME OF THE COLLEGE: SHRI SHIKSHAYATAN COLLEGE

SUPERVISED BY:
NAME OF THE SUPERVISOR: CHITRALEKHA SENGUPTA
NAME OF THE COLLEGE : SHRI SHIKSHAYATAN COLLEGE
MONTH AND YEAR OF SUBMISSION: JULY 2022
 OVERVIEW

Banking is the business activity of accepting and safeguarding money owned by other individuals and entities,
and then lending out this money in order to earn a profit.

Bank of Baroda started in the year 1908 from a small building in Baroda to its new hi- rise and hi-tech Baroda
Corporate Centre in Mumbai, is a saga of vision, enterprise, financial prudence and corporate governance.

In 1958 BOB acquired Hind Bank which was its first domestic acquisition. In 1961 it merged New Citizen
Bank of India which helped to increase its branches in Maharashtra.

the Indian government nationalized 14 top banks, including BOB subsequent to which it became state owned
banking company.
 INTRODUCTION
External Banking is the business activity of accepting and safeguarding money owned by other
individuals and entities, and then lending out this money in order to earn a profit. The banking also
includes issuance of debit and credit cards, providing safe custody of valuable items lockers, ATM
services and online transfer of funds across the country or world. It is well saidhat banking plays a
silent, yet crucial part in economy. The banking activity encourages the flow of money to
productive use and investments. This is turn allows the economy to grow. A banking system also
referred as a system provided by the bank which offers cash management services for customers,
reporting the transactions of their accounts and portfolios. The banking system should not only be
hassle free but it should be able to meet the new challenges posed by the technology and any other
and internal factors.
 OBJECTIVES OF THE STUDY

Online banking has become very much popular now a days throughout the globe. It has made the banking
activities easier, faster and more accessible. Now people are trying to learn more about the online banking. The
primary objective of the research is to get the full acquaintance of the online banking and its benefits. To add more
knowledge about internet banking the following are the secondary objectives of this research study.

1.To study the impact of on-line service provided by bank of India on customer satisfaction.

2.To analyse the growth of online banking post covid Banking.

3. To study the consumer satisfaction on online Banking.

 RESEARCH METHODOLOGY

The Methodology adopted to achieve the project objective involved description research method. The information
required for fulfilling the objective of study was collected from various primary and secondary sources.
  Primary Sources of Data
For this research primary source of data collection was done by survey method. The survey was conducted
through Structured Questionnaire which was asked to the respondents. The questionnaire was prepared keeping in
mind the objectives of the study
The questionnaire was prepared with the help of Google forms. The questionnaire was divided in to 2 main parts
i.e the age, gender and other details of the respondents and the questions relating to the topic.

 Secondary sources of Data

In this study secondary data was collected through various websites, online journals, which helped in completing
the review of literature. Secondary source of data collection was useful to understand the research topic more
accurate.
 
 ANALYSIS AND FINDINGS

What mode of banking do you prefer ? How did you first learn about this bank?

Offline Banking;
36% I saw anI went
adver-there as a
tisement child;
; 20%
a friends or
21%
family
Online Banking ; member I drove past
64% recom- it; 24%
mended it;
35%

I went there as a child I drove past it

a friends or family member recommended it I saw an advertisement
Online Banking Offline Banking
 ANALYSIS AND FINDINGS

What kind of services are provided in online How important is online banking in your daily
banking of bank of Baroda ? life?
Very less ; 5%
Online
Onlinebill Less; 11%
Mobile
pur-pay-
rec-mentOnline
chase; ; Very im-
garge
25% ; fund/
Online
13% portant;
22%bookingmoney 35%
; 21%trans-
Average; 20%
fer; 20%

Important ; 29%
Online bill payment Online fund/money transfer
Online booking Mobile recgarge
Very less Less Average Important Very important
Online purchase
 ANALYSIS AND FINDINGS

Have you increased the use of online banking in Your overall opinion about this survey.
the post covid period?
Will yield result ; 5% Dissatisfied; 2%

No; 36% Very satisfied;

29%

Yes; 64% Satisfied; 64%

Yes No Very satisfied Satisfied Will yield result Dissatisfied

 FINDINGS

 The total number of respondents who have used online Banking is 64% and those who have used offline
Banking is 36% .This means that majority of our respondents have a good knowledge and experience about
online Banking.
 The total number of respondents who went there as a child is 20%, who drove past it is 24%, who got to
learn from a friend or family member is 35%and who got to learn from advertisement is 21%.
 The total number of respondents who chose Online bill payment is 13% online fund / money transfer is
20%, who chose online booking is 21%, who chose mobile recharge is 22% and who chose online purchase
is 25%.
 The total number of respondents who chose very less as the option is 5%, who chose less as the option is
11%, who chose average as the option is 20%, who chose important as the option is 29% and who chose
very important as the option is 35%.
  Total of 50 respondents have increased the use of Online Banking during post covid period and the
percentage for the same is 64% whereas total of 28 online banking users use the same amount of online
banking as before and the percentage is 36%.
  Hence a majority of 98% respondents are satisfied with the survey whereas 2% are dissatisfied.
 CONCLUSION

Everyone is aware that in the present social milieu more and more people are using and becoming
dependent on technology. 
While recapitulating my project which is based on technology related to Online Banking with reference to
Bank of Baroda. It is observed that there are very many advantages and something few disadvantages also,
which may be phased out with coming development. 
As far as advantages and concerned customer using online Banking getting fast and superior services.
Which save their time and energy. Simultaneously case of fraud and phasing e-mail are some disadvantages
which hopefully may be countered in future. 
An online survey was conducted through structured questionnaire which received 75 responses some of the
respondents did not answered the questions accurately which proved to be the limitation of the study. 
In our study it can be seen that the consumers or the respondents are satisfied with the use of Online
Banking with reference to Bank of Baroda and that online Banking are increasing day -by-day with the
increase in various technologies.
 

 
 RECOMMENDATION

The following are the strategies may be applied by the banking sectors of the country:
Bank should ensure that online banking is safe and secure for financial transaction.
Bank should organize seminar and conference to educate the customer regarding uses of online
banking as well as security and privacy of their account.
Some elderly customers are hindered by lack of computer skills. They need to be educated
separately on basic skills required to conduct online banking.
Bank must emphasize the convenience hat online banking can provide to people, such as
avoiding long queue, in order to motivate them to use it.
Bank must emphasize the cost saving that online can provide to people, such as reduce
transaction cost by use of online banking.
Provide a platform from where the customers can access different accounts at single time
without extra charge.
 
 
Thank you