FISHBONE DIAGRAM
REPORTED BY : BAHALA, ADRIANA A.
11 - EFFICIENT
WHAT IS A FISHBONE DIAGRAM ?
Also called: cause-and-effect diagram, Ishikawa diagram .
Variations: cause enumeration diagram, process fishbone, time-delay
fishbone, CEDAC (cause-and-effect diagram with the addition of cards),
desired-result fishbone, reverse fishbone diagram .
This cause analysis tool is considered one of the seven basic quality tools.
The fishbone diagram identifies many possible causes for an effect or
problem. It can be used to structure a brainstorming session. It immediately
sorts ideas into useful categories.
CATEGORIES
When to use a fishbone diagram
Fishbone diagram procedure
Fishbone diagram example
Create a fishbone diagram
Fishbone diagram resources
WHEN TO USE A FISHBONE
DIAGRAM ?
When identifying possible causes for a problem .
When a team’s thinking tends to fall into ruts .
FISHBONE DIAGRAM PROCEDURE
I. Agree on a problem statement (effect). Write it at the center right of the flipchart or
whiteboard. Draw a box around it and draw a horizontal arrow running to it.
II. Brainstorm the major categories of causes of the problem. If this is difficult use
generic headings:
Methods
Machines (equipment)
People (manpower)
Materials
Measurement
Environment
CONTINUATION
III. Write the categories of causes as branches from the main arrow.
IV. Brainstorm all the possible causes of the problem. Ask "Why does this
happen?" As each idea is given, the facilitator writes it as a branch
from the appropriate category. Causes can be written in several places
if they relate to several categories.
V. Again ask "Why does this happen?" about each cause. Write sub-
causes branching off the causes. Continue to ask "Why?" and
generate deeper levels of causes. Layers of branches indicate causal
relationships.
VI. When the group runs out of ideas, focus attention to places on the
chart where ideas are few.
FISHBONE DIAGRAM EXAMPLE
HOW TO CONSTRUCT A FISHBONE DIAGRAM
WORD FROM THE PPT MAKER AND
REPORTER
Thank you for listening on my report !