Hotel Entertainment
Lecturer: Meinadia
Recalling Last Meeting
• Safety and Service
• Dealing with guests
• Address a guest by his/her title and surname or say sir or madam
• Show that you are listening and understand
• Be patient and answer all the guest’s questions
• Say “please” when asking the guest for something
• Say thank you when the guest replies
• Modal for Request and Offers
• Could you spell your surname?
• Would yo mind ....
• Would you like the porter to help .....
Recalling Last Meeting
• Giving Safety Advice
• You must .....
• I recommend you .....
• You shouldn’t .....
• You should try not to .....
• Avoid walking .....
• It’s best to .....
• It’s a good idea to .....
Hotel Entertainment
Lecturer: Meinadia
Hotel Entertainment
• Why do you think hotels need to offer entertainment facilities to their
guests?
• Which sort of entertainment do you think guests’ look for in
• A. A city centre hotel?
• B. A luxury beach resort hotel?
• C. A small rural hotel?
• Which different types of hotel entertainment have you used?
Match these hotel entertainment facilities and activities with the pictures
Casino Kids’ club Swimming Disco
Pay TV Pedal board Fitness centre Spa centre
1. 2. 3. 4.
5. 6. 7. 8.
General rules for entertainers
• Refer to clients as “guests”
• Try to get everyone to participate in games
• Give prizes only when someboy wins
• Don’t play games with money
• Don’t speak about sex, religion, ord politics
Pronunciation
• Scuba diving/ˈskuːbə daɪvɪŋ/
• Skating /ˈskeɪtɪŋ/
• Sports /spɔːt/
• Swimming /ˈswɪmɪŋ/
• Kids /kɪds/
• Adult /əˈdʌlt/
• Practised /ˈpræktɪsed/
• Went /went/
Customer care
• Tourists come in all different shapes and sizes and ages. When it comes to
entertainment, different ages may have different needs. What entertainment do you
think these’ seven ages of the tourist will require? You can choose from the items in
the box if you want
1. Young Children (age 0-12) a. Trip to a water park or theme park
b. Candlelit dinner
2. Teenagers c. Making things and playing games
3. Young adults d. Playing tennis
e. Trip to museum or art gallery
4. Young couples f. Waterskiing or windsurfing
g. Bungee jumping or white water rafting
5. Families with young kids h. Clubbing and dancing
6. Middle-aged people i. Good food and drink
j. Shopping
7. Retired people
Customer care
• Tourists come in all different shapes and sizes and ages. When it comes to
entertainment, different ages may have different needs. What entertainment do you
think these’ seven ages of the tourist will require? You can choose from the items in
the box if you want
1. Young Children (age 0-12) a. Trip to a water park or theme park
b. Candlelit dinner
2. Teenagers c. Making things and playing games
3. Young adults d. Playing tennis
e. Trip to museum or art gallery
4. Young couples f. Waterskiing or windsurfing
g. Bungee jumping or white water rafting
5. Families with young kids h. Clubbing and dancing
6. Middle-aged people i. Good food and drink
j. Shopping
7. Retired people
Hotel Isle of Krk, Croatia
• Look at the day’s entertainment programme
for the Isle of Krk hotel, in Croatia. What
activities are there for
1. Children early in the morning?
2. Adults after lunch?
3. Teenagers?
Hotel Isle of Krk, Croatia
• Which activities
1. Involves competitions and games?
2. Are not suitable for young children?
3. Take place indoors?
Hotel Isle of Krk, Croatia
• What do you need to take for the boat trip?
Why?
• Why do you need sun cream and a T-shirt for
snorkelling?
• What looks least interesting in the
programme? What would you put in its place?
Anyone, everyone, no one, or someone?
• Indifinite Pronouns
• We use indefinite pronouns to refer to people or things without
saying exactly who or what they are. We use pronouns ending in -
body or -one for people, and pronouns ending in -thing for things:
• Example:
• Everybody enjoyed the concert.
I opened the door but there was no one at home.
It was a very clear day. We could see everything.
Indefinite Pronouns
• We use a singular verb afteran indefinite pronoun:
• Everybody likes Anton
• Everthing was ready for the party.
• In negative clauses, we use pronouns with no-, not pronouns with any-:
• Nobody came (NOT Anybody didn't come.)
• If you you use negative sentences you can use any.
• I don’t have anything to wear.
• He can’t find anyone to talk to.
People Place Things
All Everyone Everywhere Everything
Everybody
Some (+) Someone Somewhere Something
Somebody
Some (-) Anyone Anywhere Anything
Anybody
None No one Nowhere Nothing
Nobody
Complete the sentences with:
anyone, everyone, no one, or someone.
1. Our entertainment programme has something for ____________.
2. Is there ___________ who doesn’t know how to swim?
3. ___________ should feel that they have lost when you play games
for fun.
4. In a group of adults, there will always be _____________ who
doesn’t like games.
5. ___________ who can swim can try snorkelling.
Complete the sentences with:
anyone, everyone, no one, or someone.
everyone
1. Our entertainment programme has something for ____________.
anyone
2. Is there ___________ who doesn’t know how to swim?
No one
3. ___________ should feel that they have lost when you play games
for fun.
someone
4. In a group of adults, there will always be _____________ who
doesn’t like games.
anyone
5. ___________ who can swim can try snorkelling.
Complete the sentences with:
anyone, everyone, no one, or someone.
1. A good entertainment worker is _________ who loves being with
people.
2. __________ who is young, energetic, and creative can become an
entertainment worker.
3. Make sure that there are questions for __________ in the family quiz.
4. When you are talking to a group, make sure that ________ is
listening.
5. When you are talking to a group, make sure that _________ has the
sun in their eyes.
Complete the sentences with:
anyone, everyone, no one, or someone.
someone who loves being with
1. A good entertainment worker is _________
people.
anyone who is young, energetic, and creative can become an
2. __________
entertainment worker.
everyone
3. Make sure that there are questions for __________ in the family quiz.
4. When you are talking to a group, make sure that ________
everyoneis
listening.
5. When you are talking to a group, make sure that _________
No one has the
sun in their eyes.
Listening!
• Look at the
pictures
showing you
how to make
a water ball.
Try to put
them in order.
Listening!
• Look at the
pictures
showing you
how to make
a water ball.
Try to put
them in order.
Listening!
• Listen to Ineke talking about how she got a job as a hotel entertainer in Bali, Indonesia.
Answer the questions:
1. Why did she want to work as a hotel entertainer?
2. How did she find the job in Bali?
3. What happened at the initial selection?
4. Which of the following techniques does Ineke say she practised during the training
session?
a. Using the right tone of voice
b. Using a microphone
c. Keeping groups under control
d. How to stand on stage
e. How to organize games
f. Elementary first aid
5. Which did ineke enjoy more- the training or the job? How do you know?
The Perfect entertainment worker:
• Have a good public relation (PR) skills.
• Have a good command of the languages of the hotel’s guests.
• Have initiative. Be creative.
• Be able to work in team.
• Have a charismatic personality.
• Have an open nature.
• Physical appearance – no sunglasses, no large piercings.
• Wear your uniform during the day. Always wear your bagde; always
wear white trainers.
The Perfect entertainment worker:
• Be able to maintain a conversation with guests.
• Behaviour – always greet guests and smile.
• Behaviour – don’t smoke, drink, or eat during a performance.
• If there are any problems, always tell the person responsible in your
team.
• Never argue with a colleague in front of guests.
• Keep relations with other hotel workers good.
• Keep everything tidy backstage and in the mini-club.
The Perfect entertainment worker:
• Avoid emotional responses to guests. Think before you answer.
• Trust your team.
• Be careful about how you say things and about gestures and posture.
• Be patient.
• Don’t discriminate between guests.
Thank You!
