Undertaking 1

UNDERTAKING BY STUDENT I, Ms. Shruti Sharma, having admission no. HPGD/JL21G2/4867

, declare that project work done for Project We Like is my own work conducted as part of my syllabus.

I further declare that project work has been prepared personally by me after viewing the content under ‘We Tube, We Lounge and
Newswire’ and it is not sourced from any outside agency or any other student.

I understand that, any such malpractice will result into I being debarred for the subject viva and will be considered fail for that
subject.

I also understand that I will have to face very serious consequences and my admission to the program will be cancelled without any
refund of fees.

I am also aware that, I may face legal action, if I follow such malpractice. I hereby abide to take the viva faculty’s decision as final
for evaluation of Project We Like.

Shruti Sharma
Date: 4-August-2022
Index 2

WeLounge: Newswire:

1. Mr. Manish Kotwani 1. Personal Finance Tips: How to improve your finances
2. Face to face interviews- Process and Tips
2. Mr. Javed Akhtar
3. How can youngsters keep their credit cards safe
3. Mr. Adil Malia
4. What is Conflict? DEFINITION, TYPES AND CAUSES
5. How to take care of your cibil score for better financial planning?
6. Leadership is a relationship: Effective ways to build rapport with
WeTube: your team
7. Effective leadership needs effective followership
8. 5 tips to reduce real estate investment risks
4. Meeting Etiquette
9. Are you paying minimum amount due on your credit cards?
5. Mintzberg Managerial Roles KNOW THE IMPLICATIONS
6. Six Thinking Hats 10. Credit cards: KEEP AN EYE ON YOUR CARD UTILISATION
RATIO
7. Fish Philosophy
8. Employee Engagement
 3

WeLounge
 4

Mr. Manish Kotwani

VP- Human Resources at Sterling Talent Solutions (Sterling Backcheck)
Discussion with Mr. Manish Kotwani (1 of 4) 5

About Sterling Talent Solutions:

 Sterling Talent Solutions, now known as Sterling Backcheck is a US based background screening company

 Sterling is a world-class global provider of technology-enabled background and identity verification services, powered by robust
cloud platforms and differentiated by both deep market knowledge and exceptional client service

 Sterling empowers over 50,000 clients, including over half of the Fortune 100, to make more informed hiring decisions, enhance
workplace safety, protect their brand, and mitigate risk.

 Headquartered in New York City with operations around the world, Sterling conducts more than 95 million background checks
annually
 Discussion with Mr. Manish Kotwani (2 of 4) 6
About Mr. Manish Kotwani
 An ardent, seasoned and resilient HR Professional who combines Integrity, People centricity & strong HR processes as he builds
companies while managing careers. Manish possesses 19+ years of rich experience across the HR Consulting space, IT & ITeS
Industry and Professional services sector.

 Manish heads the HR function for the product development &largest delivery centre based out of India and has remotely managed
International HR Operations across Philippines & OHIO (US). He is largely responsible for HR Strategy, framework design and its
execution across various sub-functions like Talent Acquisition, Talent Management & Organization Development and HR
Operations. Prior to Sterling, Manish has served organizations like Syntel, Serco erstwhile Intelenet and Lehman Brothers to name a
few and has transformed the way an HR team functions by bringing in collaboration, strategy and effectively partnering with
business.

Key Achievements

 Most Influential HR leaders in India issued by World HRD Congress – Feb 2017

 Top 100 HR leaders that Make a Difference issued by World HRD Congress- Feb 2018
 Discussion with Mr. Manish Kotwani (3 of 4) 7
Role of social media in a HR Role:

 Provides HR an opportunity to create a relationship with every employee in the organization, irrespective of their location

 Effective to attract active and passive candidates

 Target specific talent pools

Key Components that HR delivers:

 In order to ensure scalable growth and success for an organisation, HR constantly strives for to identify the right talent for the right job.
There is a constant war of talent in the market due to increased competition across domains. To control retention; HR focuses on the below:

i. How the organisation adds value to the organisation, employee and clients

ii. Set the right expectation at the time of hiring

iii. Review the reward strategy and implement as appropriate to benefit the employees, organisation
 Discussion with Mr. Manish Kotwani (4 of 4) 8

Challenges in the HR sector:

 Right talent for the right job

 Constant efforts to enable a sustainable developing environment

 Human Capital- Resources comes with a cost

 Overstaffed organisations make business preposition less scalable

Key Takeaways:
 Candidates must learn to keep pace with the market and possess the Right attitude

 Integrity holds the key to success

 Candidates applying for jobs should remain focused and consistent. Should be able to articulate ideas with quality along with content

 Recruits are assessed on their solution analysis and effective communications

 9

Mr. Javed Akhtar

CEO- Travelport
Discussion with Mr. Javed Akhtar (1 of 4) 10

About Travelport:

 Reward Port is a one stop hub that helps you manage rewards, incentives, loyalty and any marketing activity that helps your
company manage relationships better

 Reward Port is a promotional marketing company that designs ideas for your company to boost sales and promotions on both
online and offline

 TravelPort has executed 11k programs across 6 countries such as India, Sri Lanka, UAE, Kenya, United Kingdom & Canada with a
clientele base of 750+

 Provides clients with a dedicated team of experienced marketeers to ensure campaigns are executed with seamless ease and
perfection

Key Objective:

 Drive growth where value transpires to growth

Discussion with Mr. Javed Akhtar (2 of 4) 11

About Mr. Javed Akhtar

 Entrepreneur with excellent ideas and marketing services

 In SRIL he managed 6 brands and 800 sales representatives

 Started his entrepreneurial journey by Travel port and diversified by Reward Port

 Experienced professional in sales and marketing across the world

Key Achievement

 TravelPort is a 4 times winner of Franchisor of the year in Travel by Franchising World Magazine, India

 RewardPort has been awarded as the most innovative loyalty company 2011

 Marketing agency of the year awarded by South Asian Business Excellence Awards 2019

 Excellence in executing loyalty program awarded by Loyalty Summit

 Marketer of the year awarded by South Asian Business Excellence Awards 2019
Discussion with Mr. Javed Akhtar (3 of 4) 12

Success Stories of Travel Port

 Being adaptive and innovative are the key drivers of success. In SRIL, he managed 6 brands and 800 sales representatives

 Adapted the Positioning strategy wherein divisions were made in the business and focus was implemented accordingly

 Stern believer of reinventing strategy to sustain business in a competitive world

 Majorly focused on Corporate segment where Reward Port was introduced

Success Stories of Reward Port

 Focused on corporate customers

 Focuses on engagement followed by loyalty

Discussion with Mr. Javed Akhtar (4 of 4) 13

Clientele- Few Include:

Key Takeaways-

 Think out of the box

 Early failures keeps an individual motivated

 Collaboration is the key to success

 Collaboration + Purpose = Value + Growth

 14

Mr. Adil Malia

Group President - Human Resources at Essar Group
Discussion with Mr. Adil Malia (1 of 4) 15

About Essar :

 Headquartered in Mumbai, India; Essar Group is an Indian multinational conglomerate and construction company, founded by
Shashi Ruia and Ravi Ruia in 1969. As Essar Global Fund Limited, the company controls a number of assets across the core
sectors of energy, infrastructure, metals and mining, and services

 The company has presence in sectors like steel, energy, power, communications, shipping ports, logistics and construction

 Essar group continues to expand its global footprints, focusing on markets in Asia, Africa, Europe, America and Australia
Discussion with Mr. Adil Malia (2 of 4) 16
About Mr. Adil Malia:
 Adil joined Essar in 2006 as our Group President HR and has since been a part of our journey to professionalize our leadership
and people management plant and programs

 Mainly responsible for HR strategies, policies and programs which cater to organizational goals

 Academically holds a Bachelors degree in Commerce as well as Law & Master's degree in Personnel Management and
Industrial Relations from Tata Institute of Social Sciences

 Adil Malia has been a thought leader in the different dimensions of corporate transformation, people and leadership space for
nearly 4 decades now

 Starting at 19 as a legal assistant, he has headed several positions in diverse industries like manufacturing, services,
infrastructure, FMCG, and retail; with global organizations like The Coca-Cola Company, Al-Futtaim, and GE Appliances

 Passionate about people, he is a voracious reader, fond of poetry and music, and often indulges in humorous doodling,
calligraphy
Discussion with Mr. Adil Malia (3 of 4) 17

Key Achievements:
 Winner of several awards & recognitions for his work in the industry, he has been awarded a Causa Honoris Doctorate in Philosophy

 ET Award for 40 best HR Personalities

Message to the Youth & Key Learnings:

 Degree only labels that one is available for a job. Degree alone will not fetch you a job. Capabilities built for the role is the key to
progression

 Be a student all your life- Continue to learn

 Keep ahead of time and be prepared at all times

 Observe and absorb the culture of the new organization before deciding on a strategy.

Mantra for Success:

 ‘One first needs to be a good person. Everything else follows’

Discussion with Mr. Adil Malia (4 of 4) 18

Challenges faced in the HR roles:

 Constant struggle between Merger and acquisition related situations- To prevent own leaders from
behaving like masters and conquerors of a new kingdom

 HRs constantly have to work towards resistance to cultural migrations

 Integrate all the people in the organization to achieve a common survival goal

Need for Emotional Connect & Learning

 Learning is not a happy option. It is a critical survival need

 No emotional connect with employees can lead to attrition and commercial relationship.
Organization may not be able to win professional battles

 HR personnel should strongly believe in Give, Get, Grow & Guard to achieve the optimum balance
in an organization
 19

Newswire
1. Personal Finance Tips: How to improve 20
your finances (1 of 2)
Money Management:
 Money management is planning how to get the most out of your money

 Includes- organizing your personal financial records, preparing personal financial statements and
creating a budget

 An individual cannot do anything to improve financial health post being bankrupt

How to Improve Financial Health:

 Save money

 Invest wisely
2. Personal Finance Tips: How to improve 21
your finances (2 of 2)
Ways to Improve Finances
A] Managing Finances:

 Draw conclusive analysis between income and spends

 Evaluate and identify your existing position

 Market investments should be regularly monitored

B] Budgeting:

 Fluctuating market prices impacts budget- Be prepared

 Reinvest and create an emergency fund

C] Saving and Investing:

 Early investments help achieve financial goals in the long run

 Save and invest wisely after all expenditures have been budgeted for
2. Face to face interviews- Process and Tips 22
(1 of 2)

What are face to face interviews?

 Face-to-face interviews are structured interviews conducted by trained interviewers who use a standardized interview protocol and a
standardized set of responses for recording participants' responses

 Face to Face interviews can be facilitated in person or via video conference

Advantages of Face to Face Interviews:

 Rapport building with respondents

 Observe non-verbal cues

 Gather detailed information/date

Disadvantages of Face to Face Interviews:

 Bias approach or time consuming

 Expensive due to inclusion of travelling cost and external factors

2. Face to face interviews- Process and Tips 23
(2 of 2)

Types of Interviews:
 In-Person Interview Process: Face-to-face interviews are structured interviews conducted by trained interviewers who use a standardized
interview protocol and a standardized set of responses for recording participants' responses

 Video interview analysis process

 Telephone Interview

 Online survey

 Focus Group

 Online chat and email interview

 Software
3. How can youngsters keep their credit 24
cards safe (1 of 2)

What is a Credit Card?

 A credit card is a type of payment card in which charges are made against a line of credit instead of the account holder's cash deposits. When
someone uses a credit card to make a purchase, that person's account accrues a balance that must be paid off each month

What is a Credit Card Fraud?

 A fraudulent card transaction is an unauthorized transaction that is carried out with your credit card

What is a Credit Card Fraud?

 Recently-released data by the Reserve Bank of India (RBI) reveals that credit card spending hit an all-time high year on year in India

 With the increase in transactions, credit card users, especially the first-time and young users, are advised to apply extra caution in handling
these financial products
3. How can youngsters keep their credit 25
cards safe (2 of 2)
Tips to Eliminate safety concerns
 Avoid sharing credit card: Enable pin/OTP authentication, cards should only be used in presence, restrict
giving your credit card to a third party including family and friends

 Safeguard your password: Do not share passwords with anyone. Banks do not request for personal details
like passwords and OTPs. Refrain from sharing the same with anyone

 Restrict Daily Credit Limit: Set a daily transaction limit to control domestic and foreign transactions

 Monitor credit card statements and Cibil Score : Review statements in a timely manner and report
unauthorized transactions and validate Cibil reports to ensure there are no fraudulent credit lines open
without your consent

 Tokenise Credit Cards: Tokenization is the process of replacing your crucial card information with a
unique code that can help protect your credit card from fraud like data theft

 Getting your cards blocked: Incase of card information being compromised, report fraudulent transactions
to the bank immediately
4. What is Conflict? Definition, Types & 26
Causes (1 of 2)
What is Conflict?
 Conflict is a condition or state of human interaction in which there is disharmony or a perceived difference in interests, needs, or goals. Conflict is a type of competitive
behavior between individuals or groups. When two or more persons fight over perceived or real competing aims or limited resources, it’s known as conflict

 Social conflict often arises when 2 or more people have conflicting goals, When two or more people or groups think they have conflicting goals. The dictionary
definitions define the conflict noun as a disagreement, dispute, or clash between people.

Types of Conflict?

1. Content conflict : Disagreement over the ideas or opinions being expressed while dealing with a certain issue

2. Relationship conflict : Personal disagreement between two people affects their relationship

3. Process Conflict: Disagreement over the way in which something should be done

4. Task Conflict: Disagreement over the goals or objectives that need to be met while working on a project

5. Affective conflict: Disagreement that results from a personal dislike or animosity between two people

6. Cognitive Conflict: Occurs when people have different opinions or perspective on an issue

7. Conflict between Individuals: Takes place when their goals, needs, or values are different or when they have opposing opinions on an issue
4. What is Conflict? Definition, Types & 27
Causes (2 of 2)
Types of Conflict? (Continued)

8. Conflict between groups: Known as Intergroup conflict. Occurs when the goals, needs, or values of one group are different from those
of another group

9. Conflict within a group : Disagreement that takes place among the members of a group. It is also understood as intragroup conflict. It
can be caused by conflict of interests, goals, or opinions within the group

10. The conflict between organizations: Occurs when the goals, needs, or values of one organization are different from those of another
organization

11. The conflict between nations : Caused by different economic, political, or social interests

Causes of Conflict?

 Different values, belief, opinions, personalities, interpretation of facts, values, goals, needs

 Communication problems

 Competition for power or control and limited resources

5. How to take care of your cibil score for better28
financial planning? (1 of 2)
What is a Cibil score?

 CIBIL Score is a three-digit numeric summary of your credit history

 CIBIL score of 750 or above in your credit report is ideal

 Score of 650 or above on a scale of 300-900 to be generally acceptable enough to have a loan acceptance without any complications

Cibil Score Range:

5. How to take care of your cibil score for better29
financial planning? (2 of 2)
Tips to maintain a healthy Cibil Score:

A] Repayment of Dues:

 Repay EMIs or debts in time. Longer one’s outstanding debts remain unpaid, the greater the influence on one’s CIBIL score & Stay within income restrictions

B] Keep a balanced mix of credit:

 Maintain balance between secured and unsecured loans

C] Credit utilization ratio

 The amount of revolving credit you're currently using divided by the total amount of revolving credit you have available is called as the Credit Utilization Ratio
6. Leadership is a relationship: Effective ways to 30
build rapport with your team (1 of 2)
What is an Effective Leadership?

 The best leaders are able to empathize, or understand and share feelings, with their team members. Integrity. Effective leaders live by strong values that guide their
decisions and behaviors. They know right from wrong, are honest in their interactions with others, and practice ethical leadership

Ways to build rapport with teams?

 Listen More : Always listen to what your team has to say. Unlock

 Be Humble: Share credit for successful projects with team. Seek for guidance if a solution is unavailable

 Emotional Intelligence: Comprises of empathy, social skills, self-awareness, self-regulation and motivation

 Appreciate: Excellent motivator as it not only encourages and boost performance but positive emotions as well

 Communicate: Make expectations clear & decisions effectively

 Establishing shared values for common goals: Translate vision into reality
6. Leadership is a relationship: Effective ways to 31
build rapport with your team (2 of 2)
Difference between Leader and Boss:

Boss Leader

Leads & Develop

Drives Employees
Employees

Commands & Depends on

depends on Goodwill &
authority Inspires
enthusiasm

Makes
Micromanages employees feel
valued

Demands Respect & Trust employees

makes employees feel will perform
inferior
their job well
7. Effective leadership needs effective followership (132
of 2)

 While wins and losses, all boil down to the effectiveness of leadership. However, it partly depends on the
followership; hence, understanding your followers is critical to the effectiveness of your leadership

 Research conducted by Robert Kelly in 1988 published in “In Praise of Followers,” categorizes followership in
4 types under 2 parameters being:

A] Critical Thinking- Focuses mainly on organizational goals and being mindful of surroundings

B] Active Behavior- Focuses on proactive approach and not being reactive

 Critical Thinking Skills

Reasoning

Analyzing Evaluating

Decision
Problem
Making
Solving
Analyzing
7. Effective leadership needs effective followership (233
of 2)

Robert Kelley’s 5 Followership Styles-

 Alienated: “capable but cynical, alienated followers sarcastically criticize the leader’s efforts, frequently hold back
their own effort, or sink gradually into disgruntled acquiescence”

 Conformist: “eager to accept orders and to willingly defer to a leader’s authority. They yield to the leader’s views and
judgments”

 Pragmatist: “gamespeople who manipulate others and the organization to their benefit”

 Passive: “people who haven’t developed their followership skills…they basically do nothing”

 Exemplary: “capable of and exercise independent and critical thinking apart from the leader or the group”

Conclusion:

 Followers are not all the same. Some merely join, adding their names to the membership list and doing nothing more.
Others collaborate with leaders to further some goal in which they believe − a social cause, a creative idea, a new
product, a special service, a worthy person [(The Power of Followership, Robert Kelley (1992)]
8. 5 tips to reduce real estate investment 34
risks (1 of 2)
What is income from real property?

An income property refers to a piece of real estate that is purchased or developed primarily
in order to earn income by renting or leasing it out to others, with a secondary goal of price
appreciation. Income properties, which are a subset of investment properties, may be either
residential or commercial

Pros & Cons of Investing in Real Estate

Increase in value overtime
Tax Breaks and Less volatile
A potential steady cash flow

Needs a big Down Payment

Makes one borrow & It isn’t liquid
Managing rentals isn’t easy
8. 5 tips to reduce real estate investment risks (2 35
of 2)

Important considerations for Real Estate Investments

Tips to reduce real estate investment risk

1. Market Analysis: thorough market analysis can offer a lot of valuable insights to investors

2. Geographic Diversification: Before investing in multiple geographies, it is advisable to do the research correctly and get insights
into past track records of individual geographies

3. Asset Diversification: Putting the money across assets such as residential, commercial, retail, warehousing, etc. optimizes the
overall returns

4. Developer credibility check: Choose the builder wisely

5. Evaluate Your Time Horizon: Real estate is a tangible asset and requires a lot of patience. Advisable to access the risk appetite and
evaluate the time horizon
9. Are you paying minimum amount due on your credit cards? KNOW
36
THE IMPLICATIONS (1 of 2)
What is Minimum Payment Due (MAD):
 The minimum amount you are required to pay, on or before the payment due date, to ensure that you do not
have to pay late fees

 By calculating a minimum amount, the bank ensures you can repay a portion of the principal outstanding
every month

Basics of Credit Card statements

 Pay in Full

 Pay any amount up to the outstanding dues

 Pay a minimum of 5 per cent of dues

How is Minimum Due Calculated?

 The minimum amount due is calculated as 5% of your balance outstanding or the sum of all instalments,
interest/other bank charges, the amount used over the credit limit and 1% of the remaining balance
outstanding, whichever is higher
9. Are you paying minimum amount due on your credit cards? KNOW
37
THE IMPLICATIONS (2 of 2)

Implications of paying Minimum Amount Due

Interest Charges:

 When you carry a balance from month to month, interest is accrued on a daily basis, based on what's called
the Daily Periodic Rate (DPR)

Interest Free Period:

 Interest free period from the start of the billing cycle date shall not exceed 45 Days

 Interest will be charged on a daily accrual basis if you do not pay the previous bill amount in full on or
before the due date

 Interest will be charged from the date of transaction until the date of settlement

Others:

 Impacts credit score

10. Credit cards: KEEP AN EYE ON YOUR CARD
38
UTILISATION RATIO (1 of 2)

What is Credit Utilization Ratio:

 The amount of revolving credit you're currently using divided by the total amount of revolving credit
you have available

Benefits of a credit card

Advantages of Credit Card

Instant Cash Emergencies

 Offers attractive benefits such as cashbacks, discount coupons, cashbacks, reward points

Purchase Power and

 Few co-branded cards that offer rewards on the purchase of air tickets, train tickets, fuel surcharge Convenience
Ease of Purchase
waivers, etc

One must ensure: Protection of Creates a good credit

purchases worthiness
 To use the cards responsibly

 To pay on time
10. Credit cards: KEEP AN EYE ON YOUR CARD
39
UTILISATION RATIO (2 of 2)
Credit Utilization Ratio (CUR)

 The outstanding balance divided by the total credit limit

 Splitting expenses on various cards will help reducing CUR on each card

 Alternatives to a credit card are top up loans or personal loans considering the high interest rates on credit card
 40

WeTube
1. Meeting Etiquette (1 of 3)
41
What is a Meeting Etiquette?

 Meeting Etiquette refers to codes of behavior an individual ought to follow while attending
meetings and discussions at the workplace

Handshake Etiquettes:

 Offer your right hand by extending it to the other person

 Grasp their hand & use a firm grip

 Smile and introduce yourself

 Make eye contact

 Stand, if seated

 Release their hand and step back

1. Meeting Etiquette (2 of 3)
42
Business Cards

 The earliest examples of business cards were actually called "Visiting Cards," first appearing in
China in the 15th Century

What should a Business Card contain?

 Logo, Company name, Tagline, Your name & title, contact details, Address- online & physical,
social media handles

Business Cards Etiquettes:

 Exchanged during meetings

 Never give it with one hand- Hold it with both hands

 Business card is a representation of business- read and appreciate

1. Meeting Etiquette (3 of 3)
43

Dos and Don'ts at a Meeting

Dos and Don'ts- Meeting Etiquette

Listen, Take Notes, Be Prepared, Ask Questions

Talk constantly, Eat, Check your phone, Be Late, Interrupt

2. Mintzberg Managerial Roles (1 of 4)
44
 Based on a study, Henry Mintzberg concluded that managers performed 10 different roles

Interpersonal Informational
Decision Roles
Roles Roles

The
Figurehead Recipient
Entrepreneurial

Disturbance
Leader Disseminator
Handler

Liaison Spokesperson Resource Allocator

Negotiator
2. Mintzberg Managerial Roles (2 of 4)
45
 Interpersonal roles
 The interpersonal roles are ones that involve people (subordinates and persons outside the
organization) and other duties that are ceremonial and symbolic in nature.

Interpersonal Roles
Figurehead Leader Liaison
- Symbolic head; required - Maintains a network of
- Responsible for motivation
to perform a number of and direction of subordinates outside contacts who provide
routine duties of a legal or favors and information
social nature
- Virtually all managerial
activities involving - Acknowledgement of mail,
- Ceremonies, status subordinates external/board work
requests, solicitations
2. Mintzberg Managerial Roles (3 of 4)
46
 Informational Roles
 Informational roles are those in which you gather and then pass on information
 These roles have changed dramatically as technology has improved
 These roles mainly involve the movement of information

Informational Roles
Monitor Spokesperson
Disseminator
- Receives wide variety of - Transmits information to
- Transmits information received
information; serves as nerve outsider on organization’s plans,
from outsiders or other subordinates
center of internal and external to members of organization policies, actions and results;
information of the organization serves as expert on
organization’s industry
- Forwarding mail into organization
- Handling all mail & contacts, for information; verbal contacts
categorized as concerned-
involving information flow to - Board Meeting; handling
subordinates, such as; review contacts involving transmission
primarily with receiving sessions
information of information to outsiders
2. Mintzberg Managerial Roles (4 of 4)
47
 Decisional Roles
 The decisional roles entail making decisions or choices

Entrepreneur Disturbance Handler

Description: Description:
- Searches organization & its environment for - Responsible for corrective action when organization
opportunities and initiated projects to bring about change faces important, unexpected disturbances

Example: Example:
- Strategy & review sessions involving initiation or - Strategy & review sessions involving disturbances
design of improvement projects and crises
Decisional Roles

Resource Allocator Negotiator

Description: Description:
- Making or approving significant organizational - Responsible for representing the organization at major
decisions
Example: Example:
- Scheduling; requests for authorization; budgeting, the - Contract negotiation
programming of subordinates work
 48
3. Six Thinking Hats (1 of 3)

 The Six Thinking Hats is a role-playing model presented by Edward de Bono in 1986
 "Six Thinking Hats" is a way of investigating an issue from a variety of perspectives, but in a
clear, conflict-free way
 Removes Ego from discussion. Helps make decisions better
 Your thinking varies from the hat you wear
 Look meticulously and look for alternatives beyond obvious solutions
3. Six Thinking Hats (2 of 3)
49
Parallel Thinking
 Cooperate. Coordinate
 Concerned with ‘what can be’
 At any moment, everyone is looking at the same direction
 Everyone views same situations per their perspective depicting parallel paths. Few use emotions,
facts, logic, etc.
 Align thoughts and come on same track
3. Six Thinking Hats (3 of 3)
50
4. Fish Philosophy (1 of 3)
51

About Fish Philosophy:

 A philosophy invented by John Christensen in 1997 inspired by Pike

Place Fish Market in Seattle, Washington

 Owner of Pike Place Fish, says most of the market’s success has come
because “we’re playing.”

 Fish! Is a wisdom, everyone can embrace

 John thought: ‘Every company could benefit from that kind of

passion’
4. Fish Philosophy (2 of 3) 52

Objectives:

 Boosts Morale – Unlocks the motivation and energy that’s

already inside you

 Committed to create a sense of trust, accountability &

Innovation

 Teamwork: Build trust by turning focus towards others

 Positivity : Creates a positive culture at workplace

4. Fish Philosophy (3 of 3) 53

Play Make their Day

- Being spontaneous, having fun and - Doing something special for
enjoying yourself someone
- Fife is too short to be grumpy - When you make someone’s day, you
- Create smiles for both yourself and have given them a wonderful gift they
won’t soon forget
those around you Fish
Philosophy
Be There Choose Your Attitude
- Its about being focused on the - Accepting full responsibility for all
moment and on the person/task with our choices and actions
which you are engaged
5. Employee Engagement (1 of 4)
54
What is Employee Engagement?
 Extent to which employees feel passionate about their jobs, are committed to the
organization, and put discretionary effort into their work
 Describes the level of enthusiasm and dedication a worker feels toward their job
 Critical to company’s success, given its links to employee satisfaction and
employee morale
 More likely to be productive and high performing

Employee engagement exists when the employee feels connected to work in below
segments:
 Physically
 Intellectually
 Emotionally
5. Employee Engagement (2 of 4)
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What does employee engagement matters?

 Defined by commitment and passion; engagement is a key differentiator when it comes to growth and innovation
 Committed and focused towards customer satisfaction
 Ability to retain top performers, attract new talent, and increase performance throughout the organization
 Boosts morale and helps engaged employees satisfied with their work
5. Employee Engagement (3 of 4)
56
Factors Affecting Employee Engagement

When should an organization measure employee engagement?

 The best time to conduct an employee engagement survey is now
5. Employee Engagement (4 of 4)
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Drivers of Employee Engagement

Employee
Rewards

Social Employee
Relations Wellness

Drivers of
Employee
Engagement

Brand Workplace
Alignment Culture

Career
Growth
 58

Thank You!