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Assertiveness

This document discusses assertiveness and its benefits. Assertiveness means communicating ideas openly and directly while respecting others. It allows one to clearly state claims in a calm but impactful manner. The benefits of assertiveness include better communication, less stress, more trust and confidence. The three C's of assertive communication are confidence, being clear, and maintaining control. Ways to improve assertiveness skills are saying "no" more often while explaining why, watching one's tone, being willing to discuss issues until a resolution is found, paying attention to nonverbal cues, and being present in conversations.

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Ahmed Ebeid
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29 views13 pages

Assertiveness

This document discusses assertiveness and its benefits. Assertiveness means communicating ideas openly and directly while respecting others. It allows one to clearly state claims in a calm but impactful manner. The benefits of assertiveness include better communication, less stress, more trust and confidence. The three C's of assertive communication are confidence, being clear, and maintaining control. Ways to improve assertiveness skills are saying "no" more often while explaining why, watching one's tone, being willing to discuss issues until a resolution is found, paying attention to nonverbal cues, and being present in conversations.

Uploaded by

Ahmed Ebeid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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ASSERTIVENESS

By: Aya Albakry


ASSERTIVENESS MEANS :

• Assertiveness skills are communication strategies


that convey information and ideas in an open and
direct way while maintaining respect for those
you’re speaking with.

• Assertiveness allows you to profess and defend


your claims, ideas and decisions in a calm but
powerful manner. 

• Assertive communication is ideal for many


workplace communications as it is stronger and
more effective than passive communication and
more polite and considerate than aggressive
communication.
BENEFITS OF BEING ASSERTIVE :
1. Better communication:

Your assertive behaviour is great for both parts. If you communicate wisely, you can get
what you want out of any interaction and leave the other person satisfied, too.

2. Less stress:

Let’s face it, aggressive communication is stressful (as can be passive); one of the people
involved generally ends up feeling humiliated or threatened. If you are on the “strong” side,
you might end up regretting putting your need to be heard over the other person’s right to
speak. With assertive communication, however, you’re acknowledging the other person’s
feelings and desires, while openly sharing yours and trying to find the best solution for the
situation. This communication style equates to very little stress.
3. More trust:
Trust is important in personal and business relationships, and being assertive
helps you get there naturally. Passive communication often results in others not
taking you seriously, while aggressive behaviour tends to lead to feelings of
resentment. Being trustworthy in your communication greatly builds connection.

4. More confidence :

When you hide your feelings or interact with others without caring about what
they think or feel, you’re either lowering your self-esteem or building it on the
wrong foundation. But assertive behaviour, on the other hand, shows that you’re
both brave enough to stand up for your rights and you’re in control of what
you’re saying (and more importantly, how you say it). You find the balance
between clearly stating your needs and giving the other person the chance to do
the same and feel equal.
WHAT’RE THE 3 C’S OF ASSERTIVE
COMMUNICATION :
1- Confidence – you believe in your ability to handle a situation.

2- Clear – the message you have is clear and easy to understand.

3- Controlled – you deliver information in a calm and controlled manner.


HOW TO IMPROVE ASSERTIVENESS
SKILLS ?

1- Say “NO” more often

Assertive communication means being okay with saying exactly what you want, but
doing it in such a way that it doesn’t hurt the other person’s feelings. This might mean
rejecting things you decide are not a good fit for you, but then explaining exactly why you
rejected them. The word “because” is a powerful game-changer in communication. If you
give strong reasons and say them with determination, no one will be upset that you gave
them a negative answer.

2- Watch your tone

Your voice needs to be relaxed; you should sound (and feel) calm. This can take some
time, just like any other new skill. Be patient and don’t get annoyed if you end up raising
your voice without realizing or rushing a conversation because you become irritated.
3- Be willing to discuss further until you find solutions

Being assertive means continuing— in a calm and respectful manner— until the issue is
resolved. It might require asking more questions, listening more carefully, or getting
creative and exploring more options. Whatever it is, it’s worth your time as in the end
both parties feel good

4- Pay attention to the nonverbal communication.

By nonverbal, we mean body language, eye contact, posture, listening cues, and
reactions. All of these should be done without any sense of aggression or passiveness.

Keeping eye contact helps you stay focused. Also, it’s an easy way to let the other
person know you’re invested in and care about what they are saying. Experts say that
how you direct your eyes and how long you keep contact can be even more important
than what you say.
5. Be present.

Last but not least, the secret to effective communication and forming better
relationships is to be mindful of what exactly the other person is trying to say. Try not to
bring up issues from the past or let your mind get distracted— these show disrespect
and can cause you to lose focus (and thus, you won’t be able to give a proper answer
or be assertive).
BE ASSERTIVE

THANK YOU

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