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1 Steps in Problem Solving

The document outlines the seven steps in problem solving: 1) Define and identify the problem, 2) Analyze the problem, 3) Identify possible solutions, 4) Select the best solution, 5) Evaluate solutions, 6) Develop an action plan, and 7) Implement the solution. It provides details on each step, such as asking questions to thoroughly analyze the problem, brainstorming multiple solutions, evaluating pros and cons of solutions, creating a step-by-step action plan, and following the plan while preparing for potential issues. Common mistakes discussed are not properly defining the problem or having denial it exists, unclear goals, and letting emotions interfere with objective thinking.

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91 views12 pages

1 Steps in Problem Solving

The document outlines the seven steps in problem solving: 1) Define and identify the problem, 2) Analyze the problem, 3) Identify possible solutions, 4) Select the best solution, 5) Evaluate solutions, 6) Develop an action plan, and 7) Implement the solution. It provides details on each step, such as asking questions to thoroughly analyze the problem, brainstorming multiple solutions, evaluating pros and cons of solutions, creating a step-by-step action plan, and following the plan while preparing for potential issues. Common mistakes discussed are not properly defining the problem or having denial it exists, unclear goals, and letting emotions interfere with objective thinking.

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Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Steps in Problem

Solving
Written by:
Dr. Frank Flanders
and Cate Buchanan
Georgia CTAE Resource
Network
Objective
 List
and explain
the seven steps
in problem
solving.
What is problem solving?
 Problem solving is a process of working
through the details of a problem to reach
a solution. Someone seeking to solve a
problem may use the seven steps of
problem solving.
Seven Steps in Problem Solving
1) Define and Identify the
Problem
2) Analyze the Problem
3) Identifying Possible
Solutions
4) Selecting the Best
Solutions
5) Evaluating Solutions
6) Develop an Action Plan
7) Implement the Solution
Define and Identify the Problem
 Write down a statement which summarizes
the problem. This statement may be long if
the problem is complex.
 Set a goal for solving the problem.

 Example: The computer will boot up but


immediately turn itself off.
When the problem is solved the computer
will be usable.
Analyze the Problem
 Ask these questions:
• How long has the problem been going on?
• What are the causes of the problem?
• What are the effects and symptoms of the
problem?
• Are there multiple steps to solving this
specific problem?
Identifying Possible Solutions
 Brainstorming
• Those working to solve the problem should
come up with as many solutions as possible.
• Often one person’s ideas may spur the ideas
of others.
• All ideas should be written down to evaluate
later.
Selecting the Best Solutions
 In this step use the brainstormed list of
possible solutions.
 Discuss each of the possible solutions
and why they may or may not work.
 Select the most feasible solution.
Evaluating Solutions
 Make a T chart with pros of the solution
on one side and the cons on the other.
 Ask these questions after making the T
chart:
• What are the advantages of each solution?
• Are there any disadvantages to the solution?
• Do disadvantages outweigh advantages?
• Would the solution actually solve the
problem?
Develop an Action Plan
 Make a step by step plan which
should include:
• Tasks, what is to be done
• Estimated time to complete each task
• Who will do each task
 When this plan is complete post it
where it will be seen.
Implement the Solution
 Follow the steps in the Action Plan
 If things start to get complicated make a three
column chart:
• What could go wrong?
• How can you prevent this from happening?
• How will we fix it if something does go wrong?
 Evaluate results:
• Is the problem solved?
Common Mistakes in Problem
Solving
 The problem is not
well defined or there
 Individuals or
is denial that the groups jump to
problem exists. unwarranted
 Goals are not clearly conclusions.
defined.  Individuals or
 Opinions, emotions, groups are afraid
feelings, and self-
interest interfere with
to make mistakes.
objective thinking.

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