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TQM Principles

The document discusses the key principles of Total Quality Management (TQM). The main principles are: customer focus, continuous improvement, employee involvement, and data-driven decision making. TQM aims to meet customer needs, improve performance, and enhance quality through ongoing evaluation and process improvement, employee engagement, and decisions based on analysis rather than assumptions. Implementing TQM can provide benefits like enhanced customer satisfaction, improved quality, increased efficiency, and empowered employees.

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62 views8 pages

TQM Principles

The document discusses the key principles of Total Quality Management (TQM). The main principles are: customer focus, continuous improvement, employee involvement, and data-driven decision making. TQM aims to meet customer needs, improve performance, and enhance quality through ongoing evaluation and process improvement, employee engagement, and decisions based on analysis rather than assumptions. Implementing TQM can provide benefits like enhanced customer satisfaction, improved quality, increased efficiency, and empowered employees.

Uploaded by

junaids
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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TQM principles

Learn about the key principles of Total Quality Management (TQM) and discover
how implementing TQM can benefit your organization.

by Junaid Shaheed
Definition of TQM
Understand what Total Quality Management (TQM) entails and how it focuses on
meeting customer needs and improving overall organizational performance.
Key Principles of TQM

1 Customer Focus 2 Continuous Improvement

Place the customer at the center of all business Strive for ongoing enhancements in processes,
decisions and actions. products, and services.

3 Employee Involvement 4 Data-Driven Decision Making

Cultivate a culture of employee engagement and Base decisions on accurate data and analysis
empowerment. rather than assumptions or guesswork.
Customer Focus
Delve into the importance of customer focus in TQM and its impact on product
quality, satisfaction, loyalty, and overall business success.
Continuous Improvement
1 Continuous Evaluation

Regularly assess processes, identify areas for improvement, and implement changes.

2 Lean Principles

Apply lean methodologies such as reducing waste and streamlining operations.

3 Quality Circles

Encourage cross-functional teams to brainstorm improvements and solve problems.


Employee Involvement

Teamwork Training & Development Feedback Culture

Foster collaboration and teamwork Provide opportunities for Promote open communication and
to leverage diverse skills and continuous learning and skill transparency to encourage
perspectives. enhancement. employee input and involvement.
Data-Driven Decision Making
Explore the significance of data-driven decision making in TQM, including the use of statistical tools and techniques to
analyze and interpret data for informed decision making.
Benefits of Implementing TQM
Enhanced Customer Satisfaction Improved Quality

Better meet customer needs and expectations, Consistently deliver high-quality products and
leading to increased satisfaction and loyalty. services to gain a competitive edge.

Increased Efficiency Empowered Employees

Streamline processes, reduce waste, and enhance Engage and empower employees, fostering a
overall operational efficiency. positive work environment and boosting morale.

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