BUSINESS
COMMUNICATION
CASE STUDY
Group 3 _ CC01_Cowardtroop
WELCOME TO
OUR PRESENTATION
WELCOME
MESSAGE
This presentation will analyse some
issues happend in the workplace
related to business communication
LETS GET STARTED
LIST OF
CONTENT
01
VIDEO CASE STUDY
Introduce some issues in
workplace
PRESENTATION
02
ANALYZE CASE
Identify the problems in the video and
STUDY
suggest some solutions
03 DISUSSION
Question and Anwer time
INTRODUCING OUR BEST TEAM
VAN ANH - 2153165 QUANG DAI -
GRACE WILSON
XUAN AN - HIEU HANH -
ANN JESSICA
2153151 2153333
THAI CO - 2153237 KHANH LINH - 2153519
ELIZABETH MIKI
VIDEO
PRESENTING
WHAT ARE THE PROBLEMS?
Please watch the video carefully and
answer the question
Case study video
ANALYZE OUR CASE
STUDY
MICROMANAGIN
G SITUATION
VIDEO
Manager forces the subordinates all his
guidlines
The strict way of supervision
The manager rejects his employee’s ideas
PROBLEMS
MENTION
The over control of the manager
Diminish the trust and reduce employees’
confidence
An unproductive workplace
MICROMANAGIN
G
SOLUTIONS
Give your team objectives not a detailed
steps
Keep some space from your team
Accept the failure is inevitable
Allow your staff to demonstrate their value
and the skills
LESSON LEARNED
Encourage employees to carry out their
tasks on their own and seek clarification
when necessary
WEAK LISTENING
SKILL
VIDEO SITUATION
Miki does not respect her co-workers' opinions
and is dismissive of their input. Grace tries to
remind her that they are a team and must consider
everyone's opinions before deciding.
PROBLEMS
MENTION
Defensive Listening
⚬ an individual takes personal offense to
someone's opinion
⚬ become defensive rather than objectively
considering the information
WEAK LISTENING
SKILL
SOLUTIONS
1. Self-awareness
2. Empathy and perspective-taking
3. Reflective questioning
4. Feedback and practice
LESSON LEARNED
• Listen to and respect the opinions of others in
a team
• Be non-judgmental and open to new ideas
• Developing strong listening skills
"THE BEST WAY TO COMMUNICATE IS TO
LISTEN." - JIM ROHN
WORK FROM
HOME
VIDEO SITUATION
During a online meeting via Google Meet, while
the manager was presenting, the employee was
scrolling on her phone in a place where the
camera couldn't see it.
The employee was assigned a job by the manager
and the deadline was approaching. Instead of
completing it, she prioritizes fun activities
because there is still time.
UNCOOPORATE INEFFECIENT
ONLINE MEETINGWORKING PRACTIC
LESSON LEARNT
WORK FROM Keeping connections between
HOME
SOLUTION
individuals in the business is extremely
important when working remotely. Only
For managers: Divide work to relevant
then can we maintain continuity of work
individuals in the business. In addition, and ensure that work is still on schedule.
motivating employees is equally important
For employees: be more proactive, discipline and
also keep track of work
THANKS FOR
LISTENING
Coward troop_CC01_Group3
