Crown Packaging Technical Workshop

16th September 2016

David Moore Michael Walsh
Outbound Product Management Solution Advisor

Carl Duckworth Per Lauridsen

Customer Account Manager Implementation Account Manager
Agenda

• 09.30 – 09.35 Introductions

• 09.35 – 10.30 Implementation, Support & Approach

• 10.30 – 10.45 Break

• 10.45 – 12.00 Integration, Security & Landscape

• Technologies
• Master Data
• ERP & MS Office
• Security Best Practice

• 12.00 – 12.15 Flexibility & Configuration

• Personalization & Adaptation

• 12.15 – 12.30 Licensing and Services ROM

Introductions
SAP Hybris C4C implementation proposal
Crown Packaging - 16 September 2016
SAP Digital Business Services

Services and support to help our customers reimagine and transform

their business

Ensure each project and digital transformation is a success

Maximise return on customers’ SAP investments, faster time to

market

25,000 employees in 70 countries serving customers in 130+ countries

400+ consultants focussing on SAP Hybris portfolio for EMEA region
Recent and ongoing projects

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High level scope for Crown Packaging

Organisational scope
• Divisions
• Food
• Speciality and aerosols (to be confirmed)
• Up to 200 users
• One team – all follow the same processes

Geographical scope
• 15 countries / 15 legal entities
• Ireland, UK, Poland, Germany, France, Spain, Portugal, Italy, Hungary, Greece, Switzerland, Russia, Morocco,
Ghana, Ivory Coast, Madagascar (to be confirmed).
• One go-live
• Primary project location: Switzerland

Integration scope
• Phase 1: No integration in scope
Functional scope for Phase 1
Scope Element Scope Scope Element Scope
Solution scope Highlighted exclusions
Account and Activity management Included Sales Quotes (using standard SAP form) Excluded
Opportunities Management (Sales contracts) Included Sales Orders Excluded
People Collaboration (native; for C4C users) Included Campaign Management Excluded
Outlook integration Included JAM integration (external collaboration) Excluded
Products Included Partner Channel Management Excluded
Pricing (within C4C / not integrated) Included Sales Quota Planning Excluded
Sales Forecasting Included Sales lead management Excluded
Sales Territory Management Included Full service Management (processing of tickets) Excluded

Surveys Included Custom Reports & Dashboards Excluded

Competitor Insight Included Migration of historical transactional data (not in-process) Excluded

Mobile integration Included Integration to SAP & third party applications Excluded

Approval Levels & Notification rules Up to 2 levels Modifications beyond standard field extensions Excluded

Sales Methodology Included Other

Dashboard and Reporting workshop Included Delivery Model Mix (remote & onsite)
Methodology SAP Activate
2 tiered landscape 1 permanent Test
tenant + Production
Agile cloud methodology
Benefits of Activate methodology

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• Starting point is a working solution based on industry standards and best practices. This means less custom
solutions and less blueprinting.

• SAP will make configuration changes in the solution rather than presenting design decisions in a design
document.

• Activation and configuration is based on built-in configuration tools and accelerators and less coding.

• More agile approach throughout the project with shorter iterations based on end-user feedback and
adjustment – less waiting before the users sees something that works.

• High level of involvement of customer resources ensures lowest possible cost and efficient knowledge
transfer during project
Project plan and effort estimate

Week
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 TBA
Project phases
Prepare
Explore
Realise (Build)
Realise (Test)
Deploy
Post Go-Live support

SAP ressources and effort estimate Effort (days)

Project Manager, operational 5 5 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 8 66
Lead C4C Consultant 4 4 4 4 4 4 4 4 4 4 3 3 3 3 2 2 2 2 4 64
C4C Consultant 2 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 12 82
212
Indicating extra time added over and beyond bare minimum

• This is an estimate based on SAP’s current understanding of Crown Packaging’s requirements.

• The scope will be confirmed as part of the Prepare phase of the Project. Any material changes to the scope, effort or timeline will be subject to a
Change Request.
Commercials

• SAP estimates an implementation cost of £225,000.

• This Rough Order of Magnitude pricing is on a Time and Material basis including travel and expenses.
• This is an estimate based on SAP’s current understanding of Crown Packaging’s requirements
• The scope will be confirmed as part of the Prepare phase of the Project. Any material changes to the scope,
effort or timeline will be subject to a Change Request.
• All pricing is excluding VAT and is subject to final agreement
SAP cloud solution implementation project team

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Customer SAP
Extended SAP
team members
Committee
Project Project
Steering

Sponsor Sponsor

SAP Global
Service Center

Project Project
SAP Hosting
Project Team

Manager Manager

SAP Cloud
Support

Key Consultant(s)
Users

End
Users
Customer roles

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Administrators own the SAP cloud
Administrators and
Subject Matter Experts solution, including configuration, access
are considered Key rights and/or incident management
Users of the SAP cloud
solution

Systems/Network Subje
ct Ma End Users perform
Specialists own Exper tter
ts tasks within the SAP
the network
connectivity and/or cloud solution after the
integration with the go-live
SAP cloud solution Examples are employees
recording time or sales
Examples are SAP ERP representatives
or infrastructure experts

Subject Matter Experts for specific

business areas provide input and validate
the configuration of the SAP cloud
solution
Example is procurement manager
Responsibilities of Key Users during cloud project

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 Make knowledgeable business decisions in their
respective area of expertise and help to define the
solution
 Complete the implementation activities as assigned
 Act as a multiplier within your organization to train
and support end users
 Utilize the built-in incident management tool to report
any issues
Integration
SAP’s Cloud Integration Strategy

SAP HANA Cloud iFlows Open APIs and

Integration (prepackaged deployment
technology integrations) choice
 Cloud-based multi-tenant technology for  Prepackaged integration flows with  Rich set of open standards based
real-time process integration and data prebuilt logic for integration scenarios, APIs to build custom integrations
integration routings, and mappings for  To provide choices to customers, in
 Design time with graphical flows and o SAP Cloud-SAP On-Premise addition to offering our own
mappings o SAP Cloud-SAP Cloud integration technologies, SAP also
 Centralized monitoring and certifies connectors developed by
o SAP Cloud-3rd Party Clouds third-party integration platforms like
administration
 iFlows developed on SAP HANA Cloud MuleSoft, Cast Iron, and Boomi
 Community marketplace (planned) Integration, NW PI, or point to point
 PACKAGED INTEGRATION FOR SAP ERP INTEGRATION

SAP Cloud for Customer

Currency conv. Sales Org Accounts & Work

Hierarchy Contacts Opportunity Quotation Ticket
rates
Recent
Account Products Orders
Hierarchy

SAP ERP

Sales Org Quote Sales Order Billing

Currency conv. Accounts & Pricing Pricing
Hierarchy Request Request Request
rates Contacts
Customer Materials
Hierarchy Quote Sales Order

Invoice
• Real-time integration of master data (accounts, prospects, contacts, products)
• Real-time integration of transactional data (opportunity real-time pricing, quote and sales order requests, quote to sales order request)
• PDF display of ERP sales documents in C4C opportunity and quote. PDFs are generated on-the-fly.
• Recent orders update
• Real-time integration of work ticket to billing request
• Additional real-time master data integration for currency conversion rates, account hierarchy, sales org hierarchy etc.
• Pricing: Real-time call to ERP SD pricing supporting the full pricing flexibility of ERP SD.
SAP Cloud for Customer– SAP ERP
Multiple Integration Touchpoints

Cloud for Customer SAP HANA Cloud Integration or SAP ERP 6.0
SAP NetWeaver PO/PI
REAL-TIME MASTER DATA SYNCHRONIZATION
Unidirectional from ERP for account hierarchy, products,
sales org, currency conversion rates
Bi-directional option for Accounts, Contacts

REAL-TIME OPPORTUNITY-TO-ORDER INTEGRATION

Real-time Opportunity Pricing Check
Real-time Quotation Processing
Real-time Sales Order Processing
Review of relevant Sales Documents

REAL-TIME TICKET INTEGRATION

Real-time Work Ticket to Invoice
Supports mash-ups for ERP order integration

RECENT ORDERS INTEGRATION (Account 360)

Prepackaged Integrations (iFlows)

 iFlows are the standard integration  User defined functions required for standard
content from SAP integration delivered. Customers can
 iFlows run on HCI and Netweaver PI customize them.
 Each iFlow contains logical and  iFlows contain predefined mappings with
technical routings 100+ fields mapped and several user
defined functions and routing rules.
Technical Prerequisites

ERP CRM NW PI HCI

 Minimum ERP 6.0, EHP 0, Support
Package15 (SAP_APPL)
 SAP CRM 7.0 EHP 0, Support
Package 6 (SAPKU70006)
 SAP NW PI 7.1,
Enhancement
Eclipse for
Package 1 (PI 7.11) extensions
 SAP BASIS 7.0, Support Package 18  Latest Support Package of or higher
(SAP_BASIS) BBPCRM
 C4C Add-On CODERINT 600  C4C Add-On CRMPCD01
(COD_ERP_INT 6.00). Requires 700. Requires latest Support
latest Support Package. Package.
 Higher EHP for specific  Higher EHP for specific
functionality functionality
 EHP2 to view Sales Order details in  EHP3 for social medial
the Opportunity, Quote and Account profiles
 EHP3 to view Sales Quote details
in the Opportunity and Account
 EHP5 to view print preview (PDF)
of quotes and sales orders in the
Opportunity and Quote
Rich Set of Cloud for Customer APIs
SOAP Web Services, A2X and A2A, mass-data enabled

Examples of A2X APIs*

Business Objects Query Services Manage Services  Rich set of public SOAP Web
Accounts QueryCustomerIn1 ManageCustomerIn1 Services (OData planned)
Contact QueryContactIn ManageContactIn
 Can be used by customers or
Materials QueryMaterialIn ManageMaterialIn1
partners with SAP’s or third party
Leads QueryLeadIn1 ManageLeadIn2
integration platforms
Opportunities QueryOpportunityIn2 ManageOpportunityIn3

Social Media User RequestForSocialMediaUserProf ManageSocialMediaUserProfileIn  Activated via concept of

i
Profiles Communication Arrangements
Service Requests QueryServiceRequestIn ManageServiceRequestIn1
 Authentication of all web-
Activity Email QueryEmailActivityIn ManageEmailActivityIn1
service / API calls (via HTTPS)
Activity Task QueryTaskActivityIn ManageTaskActivityIn

Activity Phone QueryPhoneCallActivityIn ManagePhoneCallActivityIn1  Supported authentication

Activity Appointment QueryAppointmentActivityIn ManageAppointmentActivityIn1 mechanisms include
Campaign QueryCampaignIn1 ManageCampaignIn  Username / password
Target Group QueryTargetGroupIn ManageTargetGroupIn1
 Client certificates
Code List QueryCodeListIn -
* Documentation available at SAP help portal.
SAP’s differentiation against competition
Benefits for customers

FUNTIONALLY RICH AFFORDABLE SPEED TRUSTED

Higher business value Up to 80%* lower Faster to not only Lower risk for
through rich and deep bi- cost to design, build, implement but also implementation and
directional near real-time test, deploy, support, subsequently consume support through access
master data and process and maintain quarterly innovations of to trusted SAP domain
integrations integrations cloud application know-how and support

* SAP estimates for 5-year cumulative cost

Security & Landscape
Flexibility & Configuration
Tailor Cloud for Customer to meet your business needs

SAP Cloud for Customer supports most common changes without coding and
provides powerful cloud development tools for unique needs.

1. Scoping and
2. Personalizing
configuring

1 2
Core

5. Customizing
5 Solution
3 3. Adapting

4
4. Extending
 Extending SAP Cloud for Customer

Key User Extensibility Partner Solutions

- Custom Fields and Facets - Native
- Modify Fields - Built with SDK
- Re-order Fields and Facets - - Run on SAP Cloud
Show/Hide Fields and Facets - Packaged and delivered
Mashups to multiple customers
-> UI integrations
-> Hosted at partner
(Maps, LinkedIn,…)

C4C
Integrations
Customer Specific Solutions - Back-end integrations
- Native - Defined interfaces
- Built with SDK - E.g., SnapEngage, Marketo CRM
- Run on SAP Cloud OnPremise, ERP
- Specific to customer
Software Development Kit

Integrated development Extension via End-to-end software

environment based on MS Public Solution Model lifecycle management
Visual Studio

User interface and Enhanced developer

forms editor productivity
Licensing and Implementation ROM