Methods of Data Collection July 2023
Methods of Data Collection July 2023
There are several methods of collecting primary data, particularly in surveys and
descriptive researches.
1. observation method
2. interview method
3. through questionnaires
4. through schedules
5. other methods which include
(a)warranty cards
(b)distributor audits
(c) Pantry audits
(d) Consumer panels
(e) using mechanical devices
(f) through projective techniques
(g) depth interviews
(h) content analysis
• Observation Method
• The observation method is the most commonly used method specially in studies
relating to behavioral sciences.
• Observation becomes a scientific tool and the method of data collection for the
researcher, when it serves a formulated research purpose, is systematically
planned and recorded and is subjected to checks and controls on validity and
reliability.
• Under the observation method, the information is sought by way of
investigator’s own direct observation without asking from the respondent.
• For example, In a study relating to consumer behavior, the investigator instead
of asking the brand of wrist watch used by the respondent, may himself look at
the watch.
• While using observation method, the researcher should keep in mind like:
• What should be observed?
• How the observations should be recorded?
• Or how the accuracy of observation can be ensured?
• Structured observation ---- In case the observation is characterised by a careful
definition of the units to be observed, the style of recording the observed information,
standardised conditions of observation and the selection of pertinent data of
observation, then the observation is called as structured observation.
• Unstructured observation ----- When observation is to take place without the characteristics mentioned
in structured observation.
• Structured observation is considered appropriate in descriptive studies, whereas in an exploratory study
the observational procedure is most likely to be relatively unstructured.
• Participant and non-participant types of observation
• The distinction between participant and non-participant types of observation in the context of studies,
particularly of social sciences depends upon the observer’s sharing or not sharing the life of the group he
is observing.
• Participant observation – If the observer observes by making himself, more or less, a member of the
group he is observing so that he can experience what the members of the group experience, the
observation is called as the participant observation.
• Non-participant observation – When the observer observes as a detached emissary without any
attempt on his part to experience through participation what others feel, the observation of this type is
often termed as non-participant observation.
• Disguised observation- When the observer is observing in such a manner that his presence may be
unknown to the people he is observing, such an observation is described as disguised observation.
• Merits of participant type of observation:
• The researcher is enabled to record the natural behaviour of the group.
• The researcher can even gather information which could not easily be obtained if he observes in a
disinterested fashion.
• The researcher can even verify the truth of statements made by informants in the context of a
questionnaire or a schedule.
• Demerits of participant type of observation:
• The observer may lose the objectivity to the extent he participates emotionally; the problem of
observation-control is not solved; and it may narrow-down the researcher’s range of experience.
• Controlled and uncontrolled observation
• If the observation takes place in the natural setting, it may be termed as
uncontrolled observation, but when observation takes place according to definite
pre-arranged plans, involving experimental procedure, the same is then termed
controlled observation.
• In controlled observation, we use mechanical (or precision) instruments as aids to
accuracy and standardization.
• Such observation has a tendency to supply formalized data upon which
generalizations can be built with some degree of assurance.
• Controlled observation takes place in various experiments that are carried out in a
laboratory or under controlled conditions
• In non-controlled observation, no attempt is made to use precision instruments.
The major aim of this type of observation is to get a spontaneous picture of life and
persons. It has a tendency to supply naturalness and completeness of behavior,
allowing sufficient time for observing it.
• The main pitfall of non-controlled observation is that of subjective interpretation.
There is also the danger of having the feeling that we know more about the
observed phenomena that we actually do.
• Uncontrolled observation is resorted to in case of exploratory researches.
• Case Study Method
• The case study method is a very popular form of qualitative analysis and involves a careful and
complete observation of a social unit, be that unit a person, a family, an institution, a cultural group or
even the entire community. It is a method of study in depth rather than breadth. The case study places
more emphasis on the full analysis of a limited number of events or conditions and their interrelations.
• The case study deals with the processes that take place and their interrelationship. Thus, case study is
essentially an intensive investigation of the particular unit under consideration. The object of the case
study method is to locate the factors that account for the behavior patterns of the given unit as an
integrated totality.
• “The case study method is a technique by which individual factor whether it be an institution or just an
episode in the life of an individual or a group is analysed in its relationship to any other in the group”.
----------------- H. Odum
• Thus, a fairly exhaustive study of a person (as to what he does and has done, what he thinks he does
and had done and what he expects to do and says he ought to do) or group is called a life or case
history.
• Pauline V. Young describes case study as “a comprehensive study of a social unit be that unit a person,
a group, a social institution, a district or a community”.
• In brief, case study method is a form of qualitative analysis where in careful and complete observation
of an individual or a situation or an institution is done; efforts are made to study each and every aspect
of the concerning unit in minute details and then from case data generalisations and inferences are
drawn.
• Characteristics of case study method:
• The important characteristics of the case study method are as follows:
• Under this method the researcher can take one single social unit or more of such units for his study
purpose; he may even take a situation to study the same comprehensively.
• Here the selected unit is studied intensively i.e., it is studied in minute details. Generally, the study
extends over a long period of time to ascertain the natural history of the unit so as to obtain enough
information for drawing correct inferences.
• In the context of this method we make complete study of the social unit covering all facets. Through this
method we try to understand the complex of factors that are operative within a social unit as an
integrated totality.
• Under this method the approach happens to be qualitative and not quantitative. Mere quantitative
information is not collected. Every possible effort is made to collect information concerning all aspects of
life. As such, case study deepens our perception and gives us a clear insight into life. For instance, under
this method we not only study how many crimes a man has done but shall peep into the factors that
forced him to commit crimes when we are making a case study of a man as a criminal. The objective of
the study may be to suggest ways to reform the criminal.
• In respect of the case study method an effort is made to know the mutual inter-relationship of casual
factors.
• Under case study method the behavior pattern of the concerning unit is studied directly and not by an
indirect and abstract approach.
• Case study method results in fruitful hypotheses along with the data which may be helpful in testing
them, and thus it enables the generalized knowledge to get richer and richer. In its absence, generalized
social science may get handicapped.
• Advantages of case study
• Being an exhaustive study of a social unit, the case study method enables us to understand fully the
behavior pattern of the concerned unit. In the words of Charles Horton Cooley, “case study deepens
our perception and gives us a clearer insight into life………………… It gets at behavior directly and not
by an indirect and abstract approach.”
• Through case study a researcher can obtain a real and enlightened record of personal experiences
which would reveal man’s inner strivings, tensions and motivations that drive him to action along
with the forces that direct him to adopt a certain pattern of behavior.
• This method enables the researcher to trace out the natural history of the social unit and its
relationship with the social factors and the forces involved in its surrounding environment.
• It helps in formulating relevant hypotheses along with the data which may be helpful in testing
them. Case studies, thus, enable the generalized knowledge to get richer and richer.
• The method facilitates intensive study of social units which is generally not possible if we use either
the observation method or the method of collecting information through schedules. This the reason
why case study method is being frequently used, particularly in social researches.
• Information collected under the case study method helps a lot to the researcher in the task of
constructing the appropriate questionaire or schedule for the said task requires thorough
knowledge of the concerning universe.
• The researcher can use one or more of the several research methods under the case study method
depending upon the prevalent circumstances. In other words, the use of different methods such as
depth interviews, questionaires, documents, study reports of individuals, letters, and the like is
possible under case study method.
• Case study method has proved beneficial in determining the nature of
units to be studied along with the nature of the universe. This is the
reason why at times the case study method is alternatively known as
“mode of organizing data”.
• This method is a means to well understand the past of a social unit
because of its emphasis of historical analysis. Besides, it is also a
technique to suggest measures for improvement in the context of the
present environment of the concerned social units.
• Case studies constitute the perfect type of sociological material as they
represent a real record of personal experiences which very often escape
the attention of most of the skilled researchers using other techniques.
• Case study method enhances the experience of the researcher and this in
turn increases his analyzing ability and skill.
• This method makes possible the study of social changes. On account of
the minute study of the different facets of a social unit, the researcher can
well understand the social change then and now. This also facilitates the
drawing of inferences and helps in maintaining the continuity of the
research process. In fact, it may be considered the gateway to and at the
same time the final destination of abstract knowledge.
Limitations
• Case situations are seldom comparable and as such the information gathered in
case studies is often not comparable. Since the subject under case study tells
history in his own words, logical concepts and units of scientific classification
have to be read into it or out of it by the investigator.
• Read Bain does not consider the case data as significant scientific data since
they do not provide knowledge of the “impersonal, universal, non-ethical, non-
practical, repetitive aspects of phenomena. Real information is often not
collected because the subjectivity of the researcher does not enter in the
collection of information in a case study.
• The danger of false generalisation is always there in view of the fact that no set
rules are followed in collection of the information and only few units are
studied.
• It consumes more time and requires lot of expenditure. More time is needed
under case study method since one studies the natural history cycles of social
units and that too minutely.
• Case study method can be used only in a limited sphere., it is not possible to
use it in case of a big society. Sampling is also not possible under a case study
method.
Questionnaire Design
• Questionnaire Design
• This method of data collection is quite popular, particularly in case of
big enquiries. It is being adopted by private individuals, research
workers, private and public organizations and even by governments.
• In this method a questionnaire is sent (usually by post) to the persons
concerned with a request to answer the questions and return the
questionnaire.
• A questionnaire consists of a number of questions printed or typed in
a definite order on a form or set of forms.
• The questionnaire is mailed to respondents who are expected to read
and understand the questions and write down the reply in the space
meant for the purpose in the questionnaire itself.
• The respondents have to answer the questions on their own.
Ten Steps Towards Designing a Questionnaire
1 2 3 4 5 6 7
Extremely Dissatisfied Somewhat Neither Somewhat Satisfied Extremely
Dissatisfied Dissatisfied Satisfied Satisfied
Issues in Designing
Verbal Rating Scales
• Many measures taken by marketing researchers are verbal ratings
1 2 3 4 5 6 7
Extremely Dissatisfied Somewhat Neither Somewhat Satisfied Extremely
Dissatisfied Dissatisfied Satisfied Satisfied
• Too many and it will be hard for people to discriminate between the
options (e.g., a 100-point scale)
Forced vs. Unforced Scale?
• How likely would you be to buy a car manufactured in Brazil?
1 2 3 4 5 6
Very Unlikely Somewhat Somewhat Likely Very
Unlikely Unlikely Likely Likely
1 2 3 4 5 6 7
Very Unlikely Somewhat Neither Somewhat Likely Very
Unlikely Unlikely Likely Likely
Balanced vs. Unbalanced Scale?
• How satisfied are you with your current hair stylist?
1 2 3 4 5 6 7
Extremely Dissatisfied Somewhat Neither Somewhat Satisfied Extremely
Dissatisfied Dissatisfied Satisfied Satisfied
1 2 3 4 5 6 7
Somewhat Very
Satisfied Satisfied
1 2 3 4 5 6 7
Strongly Strongly
Disagree Agree
1 2 3 4 5 6 7
Strongly Moderately Slightly Neither Agree Slightly Moderately Strongly
Disagree Disagree Disagree or Disagree Agree Agree Agree
• Comparative question
• Compared to your current brand, how would you evaluate
Mintifresh toothpaste?
Unpleasant -2 -1 0 1 2 Pleasant
Flimsy -2 -1 0 1 2 Sturdy
Male -2 -1 0 1 2 Female
Dear Customer,
Good day! The QRZ Family Restaurant is dedicated to improving customer
satisfaction. Through this brief survey, your answers will be helpful in enhancing
our services and meeting your needs. Your response will only be used for survey
purposes. Attached is a meal coupon good for 3 months as a token of our good
will. In case you have any questions regarding the survey, please call Johnny
Smith at 123-456-7890. Thank you very much for your time and suggestions.
Notes: The introduction should be inviting but professional. It must clearly state the
purpose and goals of the survey, as well as the duration of the survey (optional) and
brief information about the company conducting the survey. As for the guarantee of
confidentiality, it may be placed within the introduction or in a separate page. Information
about any incentive you are willing to provide should also be indicated.
II. Questions
Directions: Please indicate your level of agreement or disagreement with each of
these statements regarding QRZ Family Restaurant. Place an "X" mark in the box
of your answer.
Q1: How many times per year do you visit QRZ Family Restaurant?
____
Q2: Do you visit QRZ Family Restaurant with family or friends?
□ Yes □ No
Strongly Agree Agree Neutral Disagree Strongly Disagree
1. The store is
accessibly
located.
2. Store hours
are convenient
for my dining
needs.
3. Advertised
dish was in stock.
4. A good
selection of
dishes was
present.
5. The meals sold
are a good value
for the money.
6. Store has the
lowest prices in
the area.
7. Meals sold are
of the highest
quality.
8. Store
atmosphere and
decor are
Q9: How would you rate your overall experience at the QRZ Family Restaurant?
□ Highly satisfactory
□ Satisfactory
□ Neutral
□ Unsatisfactory
□ Highly Unsatisfactory
Q10: What could we do to make your restaurant dining experience better?
___________________________________________
___________________________________________
___________________________________________
Notes: The questionnaire may contain mixed closed-ended and open-ended questions as well as
response formats. However, it is ideal to begin with closed-ended questions for higher response rates.
III. Demographic Data
Name (optional):_________________________________
Age: ____
Gender: ____
Number of Family Members:
□ 1-2
□ 3-5
□ 6-10
□ more than 10
Email Address (optional): _______________________________
Notes: This section is optional. The questions asking for demographic data should be relevant to the survey goal
and must point to the characteristics of the target population.
IV. Thank you for sharing your thoughts with us. Enjoy dining at QRZ Family Restaurant.
Note: This section may also include further information regarding on how to claim the incentive that you wish to
provide to the respondent.
Category of animal behavior
Time Walking Sleeping Eating
14:02 x
14:04 x
14:06 x
14:08 x
14:10 x
14:12 x
14:14 x
14:16 x
14:18 x
14:20 x
Lab Instructions
1) Complete each sampling method described above for 15 minutes each method,
taking careful notes regarding your observations. Try to decide a priori what the
behaviors are and how you will measure them.
Remember to record the species observed, but avoid anthropomorphisms (such as
dragonflies liking the cool, refreshing water).
2) Construct an Ethogram of a focal individual noting the species.
3) From these observations, create an experimental question, the null and 2
alternative hypotheses, and their corresponding predictions.
4) Go to Web of Science and find two citations relevant to your experimental
question.
5) Your lab report should include 1-4, the raw data typed and added as an appendix.
INTERVIEW METHOD
• The interview method of collecting data involves presentation of oral-verbal
stimuli and reply in terms of oral-verbal responses. This method can be used
through personal interviews and, if possible, through telephone interviews.
• Personal interviews: Personal interview method requires a person known as the
interviewer asking questions generally in a face-to-face contact to the other person
or persons.
• This sort of interview may be in the form of direct personal investigation or it may
be indirect oral investigation.
• In the case of direct personal investigation the interviewer has to collect the
information personally from the sources concerned. He has to be on the spot and
has to meet people from whom data have to be collected. This method is
particularly suitable for intensive investigations.
• The method of collecting information through personal interviews is usually
carried out in a structured way.
• Structured interviews are interviews which involve the use of a set of
predetermined questions and of highly standardized techniques of recording.
• Thus, the interviewer in a structured interview follows a rigid procedure laid
down, asking questions in a form and order prescribed.
• In case of descriptive studies, we quite often use the technique or structured
interview because of its being more economical, providing a safe basis for
generalisation and requiring relatively lesser skill on the part of the interviewer.
• Unstructured interviews are characterized by a flexibility of approach to
questioning.
• It does not follow a system of pre-determined questions and standardized
techniques or recording information.
• In a non-structured interview, the interviewer is allowed much greater freedom to
ask, in case of need, supplementary questions or at times he may omit certain
questions if the situation so requires.
• He may even change the sequence of questions. He has relatively greater freedom
while recording the responses to include some aspects and exclude others.
• But this sort of flexibility results in lack of comparability of one interview with
another and the analysis of unstructured responses becomes much more difficult
and time consuming than that of the structured responses obtained in case of
structured interviews.
• Unstructured interviews also demand deep knowledge and greater skill on the part
of the interviewer.
• Merits of interview method:
• More information and that too in greater depth can be obtained.
• Interviewer by his own skill can overcome the resistance, if any, of the respondents;
the interview method can be made to yield almost perfect sample of the general
population.
• There is greater flexibility under this method as the opportunity to restructure
questions is always there, specially in case of unstructured interviews.
• Observation method can as well be applied to recording verbal answers to various
questions.
• Personal information can as well be obtained easily under this method.
• Samples can be controlled more effectively as there arises no difficulty of the
missing returns; non-response generally remains very low.
• The interviewer can usually control which person(s) will answer the questions. This
is not possible in mailed questionnaire approach. If so desired, group discussions
may also be held.
• The language of the interview can be adopted to the ability or educational level of
the person interviewed and as such misinterpretations concerning questions can be
avoided.
• The interviewer can collect supplementary information about the respondent’s
personal characteristics and environment which is often of great value in
interpreting results.
• Weaknesses of the interview method:
• It is a very expensive method, specially when large and widely spread geographical
sample is taken.
• There remains the possibility of the bias of interviewer as well as that of the
respondent; there also remains the headache of supervision and control of
interviewers.
• Certain types of respondents such as important officials or executives or people in
high income groups may not be easily approachable under this method and to that
extent the data may prove inadequate.
• This method is relatively more-time-consuming, specially when the sample is large
and recalls upon the respondents are necessary.
• The presence of the interviewer on the spot may over-stimulate the respondent,
sometimes even to the extent that he may give imaginary information just to
make the interview interesting.
• Telephone interviews: This method of collecting information consists in contacting
respondents on telephone itself. It is not a very widely used method, but plays
important part in industrial surveys, particularly in developed regions.
• Chief merits of telephone interviews:
• It is more flexible in comparison to mailing method.
• It is faster than other methods i.e., a quick way of obtaining information.
• It is cheaper than personal interviewing method; here the cost per response is
relatively low.
• Recall is easy; callbacks are simple and economical.
• There is a higher rate of response than what we have in mailing method; the non-
response is generally very low.
• Replies can be recorded without causing embarrassment to respondents.
• Interviewer can explain requirements more easily.
• At times, access can be gained to respondents who otherwise cannot be contacted
for one reason or the other.
• No field staff is required.
• Representative and wider distribution of sample is possible.
• Demerits of telephone interviews:
• Little time is given to respondents for considered answers; interview period is not
likely to exceed five minutes in most cases.
• Surveys are restricted to respondents who have telephone facilities.
• Extensive geographical coverage may get restricted by cost considerations.
• It is not suitable for intensive surveys where comprehensive answers are required
to various questions.
• Possibility of the bias of the interviewer is relatively more.
• Questions have to be short and to the point; probes are difficult to handle.