Robbins & Judge

Chapter
Organizational Behavior
5
14th Edition

Personality and Values

5-1
Chapter Learning Objectives
⮚ After studying this chapter, you should be able to:
– Define personality, describe how it is measured, and explain the
factors that determine an individual’s personality.
– Describe the Myers-Briggs Type Indicator personality framework
and assess its strengths and weaknesses.
– Identify the key traits in the Big Five personality model.
– Demonstrate how the Big Five traits predict behavior at work.
– Identify other personality traits relevant to OB.
– Define values, demonstrate their importance, and contrast terminal
and instrumental values.
– Compare generational differences in values, and identify the
dominant values in today’s workforce.
– Identify Hofstede’s five value dimensions of national culture.

5-2
What is Personality?
Personality
–The sum total of ways in which an individual reacts and
interacts with others. It is the measurable traits a person
exhibits.
⮚Measuring Personality
–Measuring a candidates personality maybe helpful in hiring
decisions
–Most common method: self-reporting surveys
–Observer-ratings surveys provide an independent assessment of
personality – often better predictors

5-3
Personality Determinants
⮚ There has been a long-standing debate about
whether genetics or environment are more
important in determining personality.
⮚ Heredity
– Factors determined at conception/birth: physical stature,
facial attractiveness, gender, temperament, muscle
composition and reflexes, energy level etc.
– This “Heredity Approach” argues that genes are the source
of personality
• Twin studies: raised apart but had very similar personalities
– There is some personality change over long time periods

5-4
Personality Traits
Enduring characteristics that describe an individual’s
behavior
– The more consistent the characteristic and the more
frequently it occurs in diverse situations, the more important
the trait in describing an individual.

⮚Two dominant frameworks used to describe

personality:
– Myers-Briggs Type Indicator (MBTI®)
– Big Five Model

5-5
The Myers-Briggs Type Indicator
⮚ Most widely used instrument in the world.
⮚ Participants are classified on four axes to determine one of
16 possible personality types, such as ENTJ.

Sociable and Quiet and

Assertive Shy

Practical and Subconscious

Orderly Processes

Use Reason Uses Values

and Logic & Emotions

Want Order Flexible and

& Structure Spontaneous

5-6
The Types and Their Uses
⮚ Each of the sixteen possible combinations has a name,
for instance:
– Visionaries (INTJ) – original, stubborn, and driven
– Organizers (ESTJ) – realistic, logical, analytical, and
businesslike
– Conceptualizer (ENTP) – entrepreneurial, innovative,
individualistic, and resourceful

⮚ Research results on validity mixed

– MBTI® is a good tool for self-awareness and counseling.
– Should not be used as a selection test for job candidates as
the results on validity are mixed.

5-7
The Big Five Model of Personality Dimensions

⮚ The Big Five model of personality sets forth

that there are five basic dimensions that
underlie all others and encompass most of
the significant variations in human
personalities.

5-8
The Big Five Model of Personality Dimensions

5-9
How Do the Big Five Traits Predict Behavior?
⮚ Research has shown this to be a better framework to
predict behavior at work.
⮚ Certain traits have been shown to strongly relate to
higher job performance:
– Highly conscientious people develop more job knowledge,
exert greater effort, and have better performance.
– Other Big Five Traits also have implications for work.
• Emotional stability is related to job satisfaction.
• Extroverts tend to be happier in their jobs and have good
social skills.
• Open people are more creative and can be good leaders.
• Agreeable people are good in social settings.

See E X H I B I T 5–1

5-10
Other Personality Traits Relevant to OB
⮚ Core Self-Evaluation
– The degree to which people like or dislike themselves
– Positive self-evaluation leads to higher job performance
⮚ Machiavellianism
– A pragmatic, emotionally distant power-player who believes that
ends justify the means
– High Machs are manipulative, win more often, and persuade more
than they are persuaded. Flourish when:
• Have direct interaction
• Work with minimal rules and regulations
• Emotions distract others
⮚ Narcissism
– An arrogant, entitled, self-important person who needs excessive
admiration
– Less effective in their jobs

5-11
More Relevant Personality Traits
⮚ Self-Monitoring
– The ability to adjust behavior to meet external, situational
factors.
– High monitors conform more and are more likely to become
leaders.

⮚ Risk Taking
– The willingness to take chances.
– May be best to align propensities with job requirements.
– Risk takers make faster decisions with less information.

5-12
Even More Relevant Personality Traits
⮚ Type A Personality
– Aggressively involved in a chronic, incessant struggle to
achieve more in less time
• Impatient: always moving, walking, and eating rapidly
• Strive to think or do two or more things at once
• Cannot cope with leisure time
• Obsessed with achievement numbers
– Prized in North America but quality of the work is low
– Type B people are the complete opposite

⮚ Proactive Personality
– Identifies opportunities, shows initiative, takes action, and
perseveres to completion
– Creates positive change in the environment

5-13
Values
Is capital punishment acceptable?

Is it okay to strive for achieving power?

Values represent basic convictions that “a specific mode

of conduct or end-state of existence is personally or
socially preferable to an opposite mode of conduct or
end state of existence”

An individual's values represents his/her judgment

regarding what is right, good, or desirable.

5-14
Values

⮚Attributes of Values:
– Content Attribute – that the mode of conduct or end-state is
important
– Intensity Attribute – just how important that content is
⮚Value System
– A person’s values (i.e freedom, pleasure, honesty,
independence, respect, equality etc.) rank ordered by
intensity
– Tends to be relatively constant and consistent over time.

5-15
Importance of Values
⮚ Provide understanding of the attitudes, motivation, and
behaviors of individuals. i.e reward allocation system
⮚ Influence our perception of the world around us
⮚ Represent interpretations of “right” and “wrong”
⮚ Imply that some behaviors or outcomes are preferred
over others

5-16
Classifying Values – Rokeach Value Survey
According to the Rokeach Value Survey, there are two sets of values
each containing 18 value items.
⮚Terminal Values
– Desirable end-states of existence; the goals that a person would
like to achieve during his or her lifetime i.e prosperity and
economic success, freedom, health and well being, world peace,
social recognition
⮚Instrumental Values
– Preferable modes of behavior or means of achieving one’s
terminal values i.e self- improvement,autonomy, ambition,
personal discipline

⮚People in same occupations or categories tend to hold similar values

– But values vary between groups
– Value differences make it difficult for groups to negotiate and may
create conflict 5-17
Value Differences Between Groups

Source: Based on W. C. Frederick and J. Weber, “The Values of Corporate Managers and Their Critics: An Empirical Description and Normative Implications,” in W.
C. Frederick and L. E. Preston (eds.) Business Ethics: Research Issues and Empirical Studies (Greenwich, CT: JAI Press, 1990), pp. 123–44.

E X H I B I T 5-4

5-18
Generational Values
Entered Approximate
Cohort Dominant Work Values
Workforce Current Age
Veterans 1950-1964 65+ Hard working, conservative,
conforming; loyalty to the
organization
Boomers 1965-1985 40-60s Success, achievement, ambition,
dislike of authority; loyalty to
career
Xers 1985-2000 20-40s Work/life balance, team-
oriented, dislike of rules; loyalty
to relationships
Nexters 2000-Present Under 30 Confident, financial success,
self-reliant but team-oriented;
loyalty to both self and
relationships

E X H I B I T 5-5

5-19
Linking Personality and Values to the Workplace
It is important for managers to ensure that employees
personalities are compatible with their employment.

⮚Person-Job Fit:
– John Holland’s Personality-Job Fit Theory
• People can be classified into Six personality types
• A Vocational Preference Inventory (VPI) can be used for the
classification
– Key Points of the Model:
• There appear to be intrinsic differences in personality between
people
• There are different types of jobs
• People in jobs congruent with their personality should be more
satisfied and have lower turnover
5-20
Linking Personality and Values to the Workplace

5-21
 Relationships Among Personality Types

The closer the

occupational The further
fields, the more apart the fields,
compatible. the more
dissimilar.

Need to match personality

type with occupation.
Source: Reprinted by special permission of the publisher, Psychological
Assessment Resources, Inc., from Making Vocational Choices, copyright 1973,
1985, 1992 by Psychological Assessment Resources, Inc. All rights reserved.

E X H I B I T 5-7

5-22
Still Linking Personality to the Workplace
In addition to matching the individual’s personality to the
job, managers are also concerned with:

⮚Person-Organization Fit:
– The employee’s personality must fit with the organizational
culture.
– People are attracted to organizations that match their values
and those who match are most likely to be selected.
• i.e people high on extraversion will fit well in an aggressive
and team-oriented culture, agreeable people will match better
in a organization with supportive org. culture, individual high
on experience will do better in firms that are innovative.
– Mismatches will result in turnover.
– Can use the Big Five personality types to match to the
organizational culture. 5-23
 Global Implications
⮚ Personality
– Do frameworks like Big Five transfer across cultures?
• Yes, However, the applicability is higher in some cultures
than others.
– Better in individualistic than collectivist cultures.
⮚ Values
– Values differ across cultures widely.
– Hofstede’s Framework for assessing culture – five value
dimensions:
• Power Distance
• Individualism vs. Collectivism
• Masculinity vs. Femininity
• Uncertainty Avoidance
• Long-term vs. Short-term Orientation
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5-24
Hofstede’s Framework: Power Distance
The extent to which a society accepts that power in
institutions and organizations is distributed unequally.
• Low distance
• Relatively equal power between those with status/wealth and
those without status/wealth. Inequality in power is not tolerated
or accepted by society.
• High distance
• Extremely unequal power distribution between those with
status/wealth and those without status/wealth. There is high
tolerance for Inequality in power and wealth in society.
– These societies tend to exhibit caste systems more.

5-25
Hofstede’s Framework: Individualism
⮚ Individualism
– The degree to which people prefer to act as individuals
rather than as member of groups
⮚ Collectivism
– A tight social framework in which people expect others in
groups of which they are a part to look after them and
protect them

Versus

5-26
Hofstede’s Framework: Masculinity
⮚ Masculinity
– The extent to which the society values work roles of
achievement, power, and control, and where assertiveness
and materialism are also valued. A high rating for
masculinity implies that society has different roles for men
and women and men dominate in society.
⮚ Femininity
– The extent to which there is little differentiation between
roles for men and women done in society.

5-27
Hofstede’s Framework: Uncertainty Avoidance
The extent to which a society feels threatened by uncertain
and ambiguous situations and tries to avoid them

High Uncertainty Avoidance:

Society does not like ambiguous
situations and tries to avoid them.
Low Uncertainty Avoidance:
Society does not mind ambiguous
situations and embraces them.

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5-28

Hofstede’s Framework: Time Orientation
⮚ Long-term Orientation
– A national culture attribute that emphasizes the future, thrift,
and persistence
⮚ Short-term Orientation
– A national culture attribute that emphasizes the present and
the here and now

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5-29

 Hofstede’s Framework: An Assessment

⮚ There are regional differences within countries

⮚ The original data is old and based on only one company
⮚ Hofstede had to make many judgment calls while doing
the research
⮚ Some results don’t match what is believed to be true
about given countries
⮚ Despite these problems it remains a very popular
framework

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5-30

GLOBE Framework for Assessing Cultures

⮚ Global Leadership and Organizational Behavior

Effectiveness (GLOBE) research program
– Nine dimensions of national culture

⮚ Similar to Hofstede’s framework with these additional

dimensions:
– Humane Orientation: how much society rewards people for
being altruistic, generous, and kind
– Performance Orientation: how much society encourages and
rewards performance improvement and excellence

5-31
Summary and Managerial Implications

⮚ Personality
– Screen for the Big Five trait of conscientiousness
– Take into account the situational factors as well
– MBTI® can help with training and development

⮚ Values
– Often explain attitudes, behaviors, and perceptions
– Higher performance and satisfaction achieved when the
individual’s values match those of the organization

5-32