Accenture Delivery Methods
Bringing Delivery Methods to Life
1
Agenda
Introductions
About Accenture
• Accenture Delivery Suite
• Introduction to methodology
Example Walkthrough by phase
Next Steps
• Job opportunities
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2
About Accenture
Services
• Management consulting, technology services and
outsourcing
• Unparalleled experience, comprehensive capabilities,
and extensive research
• Identify new business and technology trends and
develop innovative solutions
Scale
• 266,000 employees in 55 countries
• $27.9 billion in net revenues (FY12)
• $32.2 billion in new contracts (FY12)
Clients
• Across industries and governments in 120 countries
• 89 of the Fortune 100, more than three quarters of
the Fortune 500
• 99 of top 100 clients have been clients for 5+ years
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Our Competitive Edge
Our Clients
Enduring, trust-based client relationships
Extensive relationships with world’s leading
companies and governments
Focus on value creation and business outcomes
Our People
Attract and develop the best diverse talent
Invest $850 million in training and development
Culture of innovation, collaboration and teaming
Core Values that define the character of our
company
Our Industry Focus
Deep industry, process and technology expertise
End-to-end life cycle delivery approach
History of technology innovation and implementation
High Performance research program
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Accenture Delivery Suite
Accenture Delivery Suite uses an integrated set of components to increase the
reliability, quality, speed, and predictability of delivering technology and outsourcing
solutions.
Accenture Delivery
Methods
Define what work
needs to be done and
how it can best be
accomplished Accenture Delivery
Tools
Automate activities
defined by methods
Accenture Delivery and processes
Architectures
Enable technical
architects to leverage
proven, repeatable
architectural solutions Accenture Delivery
Metrics
Measure delivery
performance
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Accenture Delivery Methods for Project Management
Consulting analysts typically use the Accenture Delivery Methods for
Project Management to deliver client excellence.
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Why use methodology?
Clients come to Accenture for
reliable, proven solutions and
services delivered as cost-
effectively as possible.
They come looking for ways to
translate Accenture’s experience,
high-quality standards and
innovation into their improved
performance.
We address these needs by
leveraging a proven set of
processes, tools and techniques
called the Accenture Delivery
Suite (ADS)
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The Arm Wrestling Exercise
Instructions
• Assume the “arm wrestling” position
• “Pair up” with someone who will give you a
“good match”
• Limited time - 30 seconds
• Move your coffee and water out of the way
• GO!
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Arm Wrestling Exercise
Questionable model Preferred model
Quickly beat the other side ASSUMPTIONS Plan your approach
Win GOALS Get as many wins as possible
Force their arm down STRATEGY Work jointly
React to resistance = ACTION Move quickly = pull own
Force harder hand down (?)
Contest of wills: 0 – 0 RESULTS Test of agility: 20 – 20
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Arm Wrestling Exercise (cont.)
• Be purposeful — Don't just react
• Question critical assumptions
• Encourage mutual trust
• Pay attention to process
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10
Why do we have processes?
• Agree to ‘How” we will do something
• Agree what end looks like
• Encourage mutual trust
• Repeatable success
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Introduction to Methodology
Methodology uses an integrated set of components to increase the
reliability, quality, speed, and predictability of technology and
outsourcing engagements.
Methods are
automated by the Methods/
tools.
Processes
Tools
Tools
Tools help capture
the metrics.
Metrics tell
you how you
are doing
Metrics/Performance
Analysis
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Value of Accenture Delivery Suite (ADS)
Quality,
Standard Rigor, predictability,
Delivery consistency, reduced risk, Value
Framework collaboration increased speed
and lower cost
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13
Applying Methodology
Example: Participating in a sporting event/competition (i.e. Basketball game)
• What are some activities/steps that you do to prepare for a competition?
• Are these the same activities every time?
• How do you determine when adjustments need to be made?
• What are the benefits of using a repeatable, consistent approach?
Activity: Preparing for final exams
Think about 2 or 3 exams that you have coming up. For each exam, write down
the steps you take to help ensure you are successful. Make sure to include all
tasks associated with the exams (i.e. preparation, execution, etc…)
• Does you style differ depending on exam?
• What steps are similar?
• Why do you follow a consistent method?
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Project Example
Client: City of New York
Project: New York City 311
City of New York has asked Accenture to design and implement a system that
provides non-emergency support to the people of New York City, enabling more
than 900 non-emergency city services in 170 languages for 8 million residents
24 hours a day, 7 days a week.
Accenture Project Team:
Project Manager
Analyst
Test Lead
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Walkthrough – ADM
Accenture Delivery Methods (ADM) Framework:
ADM is an application development methodology. It supports business process analysis,
technical architecture development, organization design and training development needed
to develop and deploy the application.
Program & Project Management
Plan Analyze Design Build Test Deploy
T T T T T T T
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Plan Overview
Program & Project Management
Plan Analyze Design Build Test Deploy
1. Understand high-level requirements
2. Determine the high level solution and how it will be
delivered
T T T T T T T
What other components of our methodology suite could we use here?
What requirements do you think we would have from business users?
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17
Analyze Overview
Program & Project Management
Plan Analyze Design Build Test Deploy
1. Identify system requirements
2. What is the overall impact to the company?
3. What is the communication strategy?
T T T T T T T
What are some business processes that might be in scope for this
project?
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Design Overview
Program & Project Management
Plan Analyze Design Build Test Deploy
1. Design new processes
2. Design application and training
3. Plan for test phase
T T T T T T T
What is are some critical design components at this stage (i.e. system,
training and communications, etc…)
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Build Overview
Program & Project Management
Plan Analyze Design Build Test Deploy
1. Build application: system, data and interfaces
2. Build training and communication materials
3. Prepare for test phase
T T T T T T T
What would the client /business be doing during the build phase? What
other parts of methodology would we be utilizing here?
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Test Overview
Program & Project Management
Plan Analyze Design Build Test Deploy
1. Test all application components
2. Prepare production environment
3. Confirm that the application meets stakeholder
expectations
T T T T T T T
What are some things that would be tested here? What would project
manager be doing during this phase?
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Deploy Overview
Program & Project Management
Plan Analyze Design Build Test Deploy
1. Enable users to use the system
2. Transfers operating responsibilities to team
3. Provide post production support
T T T T T T T
What role would Accenture/you have in this phase?
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Project Complete
Congratulations! You have successfully delivered the NYC 311
project by following the framework laid out in Accenture Delivery
Methods. The ground-braking NYC 311 Customer Service Center:
• Consolidated more than 40 separate call centers and hotlines, encompassing
11 pages of government listings in the City phone book, into one easy-to-
remember number.
• Handles more than 50,000 calls daily and has become a model for non-
emergency call centers around the world.
• On May 10, 2010 received its 100 Millionth Call!
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Consulting Analyst Career Path
Join Accenture for a dynamic consulting job that combines
cutting-edge technology with advanced business thinking.
Across your project experience, you may:
• Work on complex systems and application integration projects
• Develop innovative answers to complex business and IT challenges
• Work across the project lifecycle, from analyze to implementation
• Design, build and test new processes and technologies
• Develop communications and training materials
• Focusing on program management
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Accenture is looking for…
Full-Time Positions
• December 2013 to May/June 2014 graduation
• Engineering, Computer Science, MIS/CIS, Mathematics / Statistics /
Sciences, Business with IT concentration
Summer Internship Positions
• December 2014 to May/June 2015 graduation dates
• Engineering, Computer Science, and MIS/CIS
Legal authorization to work in the U.S. without requiring sponsorship for
employment visa status is required
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Getting started
Watch for these important dates on campus:
Recruiting Step / Date/Time Location
Event
Kelley September 20 Bloomington Convention
Consulting/Business Center
Technology Career Fair
Complete your application Kelley School - September 22 UCSO or Informatics
by the application Informatics - September 23 Career Services and
deadline. Accenture Careers
Website
First Round Interviews October 7 On Campus
Second Round Interviews October 8 On Campus
Final Round Interviews October/November Accenture Office
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Learn more and stay connected
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Accenture Technology
Vision 2013
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