IRONSCALES
AGENDA
Introduction to email security
What is Ironscales
Main Features of Ironscales
Limitations
Improvements
EMAIL
SECURITY
Email is often used to spread
malware, spam and phishing
attacks. Attackers use deceptive
messages to entice recipients to
part with sensitive information,
open attachments or click on
hyperlinks that install malware
on the victim’s device. Email is
also a common entry point for
attackers looking to gain a
foothold in an enterprise network
and obtain valuable company
data.
IRON SCALES
Self-Learning Email Security IRONSCALES
is a comprehensive self-learning email
security platform designed to quickly
detect nefarious emails slipping through
traditional anti-phishing defenses,
responding to them automatically in
seconds, blocking them for good.
MAIN FEATURES OF
IRON SCALES
Automated Phishing Detection and
Response
Crowdsourced Threat Intelligence.
Anti-Spoofing and BEC Protection
Automated Incident Response
AI-Driven Anomaly Detection
In-Depth Threat Analysis
User Training and Engagement:
Mobile Threat Protection
Advanced Malware Protection
Integration and API Support
Dashboard and Reporting
LIMITATIONS
A. Cost:
• High Initial Investment: Implementing
IRONSCALES can be costly, particularly for small
to mid-sized businesses. The advanced features
and comprehensive protection come with a price
tag that might be prohibitive for some
organizations. With full protection plans going for
upwards of 6000 USD.
• Ongoing Subscription Fees: Maintaining the
service requires ongoing subscription fees, which
can add up over time and may be a significant
expense for budget-conscious companies.
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B. Complexity:
• Learning Curve: The platform's advanced features
and capabilities may require a steep learning curve
for IT staff and security teams. Adequate training
and time are needed to fully utilize the system's
potential.
• Integration Challenges: Integrating IRONSCALES
with existing email systems and security
infrastructure can be complex and may require
additional configuration and support.
C. Dependence on AI and Automation:
• False Positives/Negatives: Despite its advanced AI, the
system may still produce false positives (legitimate emails
flagged as threats) or false negatives (threats that go
undetected). This can lead to disruptions in business
operations or security gaps.
• Over-reliance on Automation: Heavy reliance on
automation might result in security teams becoming
complacent, potentially overlooking manual checks and
balances that are crucial for comprehensive security.
D. User Experience:
• Potential for User Fatigue: The continuous stream of
simulated phishing attacks and security training might lead to
user fatigue, where employees become desensitized to security
alerts and training exercises.
• Notification Overload: Users and security teams might
experience notification overload from the platform's alerts and
updates, leading to important messages being missed or
ignored.
E. Scalability Concerns:
• Performance Issues: While
IRONSCALES is designed to scale, some
users might experience performance
issues, particularly in very large
organizations with extensive email
traffic.
• Customization Limitations: Some
organizations might find the need for
highly customized solutions that
IRONSCALES may not fully support,
leading to potential gaps in tailored
F. Support and Customer Service: 11
• Response Times: Depending on the service level
agreement (SLA), some users might find the response
times from customer support to be slower than
expected, particularly during peak times or widespread
issues.
• Dependence on Vendor: Organizations become
reliant on IRONSCALES for their email security needs,
which can be a risk if the vendor experiences outages
or changes in service quality.
ENHANCING USER 12
EXPERIENCE
I. User Engagement: Actively engage users in the security
process by providing relevant and timely training that is tailored
to their roles and needs. Avoid overwhelming them with
POSSIBLE excessive alerts.
IMPROVEMENTS
II. Feedback Mechanisms: Implement mechanisms for collecting
user feedback on the security platform and its training
components. Use this feedback to make iterative improvements
and address concerns.
III. Communication: Maintain clear and consistent communication
regarding the importance of security measures and updates.
Help users understand the rationale behind security practices.
AI AND
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AUTOMATION
MANAGEMENT
o Adaptive AI: Implement adaptive AI models that learn from
user feedback and incident data to reduce false positives and
negatives. Regularly update AI algorithms based on emerging
threats and new patterns.
o Manual Override Options: Provide easy-to-use manual
override options that allow security teams to adjust
automation settings or flag issues for human review.
o Feedback Mechanism: Integrate a feedback loop within the
platform that allows users to report false positives/negatives
and contribute to AI model improvements.
COST
MANAGEMENT 14
Flexible Pricing Models: Introduce more
flexible pricing options, such as tiered plans
based on the size of the organization or
specific needs. Offer discounts for multi-year
commitments or bundling with other
services.
Cost-Benefit Tools: Develop tools or
calculators that help organizations assess the
ROI of IRONSCALES based on their specific
usage patterns and risk profiles.
OTHER IMPROVEMENT 15
STRATEGIES
• Regular Updates: Ensure that the platform is regularly updated
with the latest security features, bug fixes, and performance
enhancements.
• User-Centric Design: Continuously gather user feedback and
conduct usability studies to identify areas for improvement in the
platform’s design and functionality.
• Third-Party Integrations: Expand integration capabilities with
other security tools and systems to provide a more comprehensive
THANK
YOU
Team Members:
• Hrithika
• Mehmood
• Nidhin
• Salena
• Dayne
• Balagopal
• Johan
• Zoya
