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Research Forum - ASSESSING ISSUES AND CHALLENGES OF USERS USING E PAYMENT APPLICATIONS IN QUICK DINING RESTAURANT IN DASMARINAS CITY CAVITE

talks about the issues and challenges faced in using e-payment apps

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Lauron, Mary Jane
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34 views30 pages

Research Forum - ASSESSING ISSUES AND CHALLENGES OF USERS USING E PAYMENT APPLICATIONS IN QUICK DINING RESTAURANT IN DASMARINAS CITY CAVITE

talks about the issues and challenges faced in using e-payment apps

Uploaded by

Lauron, Mary Jane
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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TOURISM AND HOSPITALITY INDUSTRY GOES CASHLESS:

ASSESSING THE ISSUES AND CHALLENGES OF USERS USING E-


PAYMENT APPLICATIONS IN QUICK DINING RESTAURANTS IN
DASMARINAS CITY, CAVITE

BSTM 3-
5
DELA ROSA I LAURON I REYES I
VILLAMOR
DO WE HAVE
WHAT IT TAKES
TO BE A
CASHLESS INDUSTRY?
Tourism industry is one of the fastest growing industries in the
world economy and the use of e-payments meet the consumers
strong preferences. According to Square (2018), using of e-
payments is advantageous for both consumers and restaurant
operators due to benefits is offers, such as enhanced security and
faster payment processing. However, the implementation of
payment gateways in the Philippines presents them with unique
constraints and these include security concerns and cyber threats.

With the help of this study, the researchers will be able to


assess the issues and challenges od using e-payments in hotels
and restaurants to establish customer loyalty and prevent
uncertainties from happening.
STATEMENT OF THE PROBLEM

The study was conducted to assess the issues and challenges of using e-
payment in quick dining restaurants. Specifically, this answered the following
questions:

1. What is the demographic profile of the participants?

1.1 age.
1.2 sex;
1.3 Occupation
1.4 Civil Status
1.5 monthly income; and
1.6 highest educational attainment?
STATEMENT OF THE PROBLEM

2. What type of e-payment application was often used in quick dining


restaurant in Dasmariñas City, Cavite?

2.1 GCash; 2.7 Moneygment;


2.2 Maya; 2.8 DragonPay Credits;
2.3 Coins PH; 2.9 Lazada Wallet;
2.4 GrabPay; 2.10 7-11 CLIQQ Pay;
2.5 PayPal; 2.11 ML Wallet; and
2.6 BPI Direct 2.12 Trust Wallet?
Banko;
STATEMENT OF THE PROBLEM

3. What were the issues encountered using the e-payment system


in the quick dining restaurant in Dasmariñas City, Cavite?

3.1 lack of security;


3.2 lack of trust; and
3.3 lack of accessibility?
STATEMENT OF THE PROBLEM

4. What were the challenges encountered using the e-payment


system in the quick dining restaurant in Dasmariñas City, Cavite?

4.1 customer services;


4.2 processing fee; and
4.3 fraud protection?
CHAPTER III
METHODOLOGY
Research Design

The research design used in this study was descriptive-


quantitative type of research wherein it aimed to assess the issues
and challenges of using e- payment applications among quick dining
restaurants in Dasmariñas City, Cavite.
Participants of the Study

The participants of the study were the users of e-payment who


encountered issues and challenges as well as those who did not
experience any, while using the epayment as a method of payment in
purchasing products and services in the quick dining restaurants in the
City of Dasmariñas Cavite.
Sampling Technique

The purposive sampling technique was used in this study to select


respondents that have the characteristics to fulfill the objectives.
CHAPTER IV
RESULTS AND DISCUSSIONS
Table 3. Demographic Profile of the Participants in terms of Age
Table 4. Demographic Profile of the Participants in terms of Sex
Table 5. Demographic Profile of the Participants in terms of Civil Status
Table 6. Demographic Profile of the Participants in terms of Monthly Income
Table 7. Demographic Profile of the Participants in terms of Highest Educational Attainment
Table 8. Demographic Profile of the Participants in terms of Occupation
Table 9. Types of E-payment Applications Used
Table 10. Issues Encountered using the E-payment System in Terms of Lack of Security
Table 11. Issues Encountered using the E-payment System in Terms of Lack of Trust
Table 12. Issues Encountered using the E-payment application in Terms of Lack of Accessibility
Table 13. Challenges Encountered using the E-payment application in Terms of Customer Service
Responsiveness
Table 14. Challenges Encountered using the E-payment application in Terms of Processing Fee
Table 15. Challenges Encountered using the E-payment application in Terms of Fraud Protection
SUMMARY

According to the collected data, the researchers found that the majority of
the respondents are using GCash application when purchasing in quick dining
restaurants in Dasmarinas City, Cavite. In general, they felt more secured in using e-
payment applications whenever they take extra security measures like double
authentication, regular change of password, and creating strong passwords despite
of being conscious towards the increasing risk of fraud. The data shows that using e-
payment applications are userfriendly yet challenging especially when it comes to
accessibility. During unforeseen events of fraud, customer service responsiveness of
each e-payment application is helpful and fast in resolving user’s concerns. In
addition, processing fees were seen as reasonable. A simple four-point Likert scale
was used to measure the responses of the respondents who are the users of e-
payment applications in quick dining restaurants in Dasmarinas City, Cavite.
CONCLUSIONS

1. The users of e-payment applications were mostly single, female, ages below 25
years old, earning less than 15,000 a month and falls within the bracket of
housewife, student, and unemployed.

2. The majority of e-payment users were utilizing GCash as their main method of
payment.

3. The users were educated about the high risk of using e-payment applications
along with its basic security measures to prevent fraud.

4. Accessibility of e-payment applications was the major issue facing e?payment


users.
RECOM
MENDA
TIONS
RECOMMENDATIONS

1. To the Users of e-payment applications, to raise awareness of the e-payment


method and keep them up to date on how e-payment apps are improving and what perks
and ease of use they offer.

2. To the GCash provider, to develop and explore options for improving the
accessibility of the e-payment application, and consistently monitor feedback from users
regarding the problems of e-payment application

3. To the Business owners, to stay up to date on the e-payment method, actively


look for tools and solutions to the challenges and issues that users or consumers are
having and learn more about how e-payment can be beneficial.
RECOM
MENDA
TIONS
RECOMMENDATIONS

4. To the e-payment application provider, to allow users to customize the user


interface to meet their specific accessibility needs and keep the app updated with new
features, improvements, and security patches based on user feedback and
technological advancements.

5. The researcher recommends to the future researchers to continue monitoring


methods, like regular surveys or feedback channels to find out more about how cash is
being replaced by e- payments in the tourism and hospitality industry.
THANK
YOU!
Cavite State University Indang, Campus

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