T-Library and Call Model

T-Server Troubleshooting Workshop Part 4

T-Library Message
distribution type message name

@12:38:00.9050 [0] 7.0.201.03 distribute_event: message EventQueued

AttributeTimeinuSecs 905000
AttributeTimeinSecs 1071002280 (12:38:00)
AttributeOtherTrunk 1238
AttributeOtherDNRole 1 Integer Attribute
AttributeOtherDN '4692'
AttributeThisQueue '3632'
message attributes

AttributeThisTrunk 0
AttributeThisDNRole 2
AttributeThisDN '3632' String Attribute
AttributeExtensions [80] 00 04 02 00..
'OrigAddrType' bin: 00 08
'OrigAddress' '4692'
'DestAddrType' bin: 00 16
'DestAddress' '6606'
AttributeUserData [326] 00 0D 00 00.. List Attribute
'acct_no' '563412-00'
'menu' 3
'RTargetUsed'(list) 'TargetType' '100'
'TargetName' ''
AttributeConnID 0067010cfd1a8001 Connection ID
AttributeCallID 25
AttributeCallType 1
12:38:00.905 Int 04544 Interaction message "EventQueued" generated
12:38:00.905 Trc 04542 EventQueued sent to 1692 (0002 SS)
12:38:00.905 Trc 04542 EventQueued sent to 1668 (0004 URS)
Event Distribution Types
send_to / send_to_client - the message is sent to
one particular client. It can be used both as an unsolicited event or
a response

send_to_all - this type of message is sent to all connected

clients

distribute_event - uses this type of distribution to notify

connected clients about all changes and events

distribute_response - this is a combination of send_to

and distribute_event methods

distribute_user_event - this type of event is not initiated

by T-Server itself, but by one of the connected clients
send_to_all

Client 1

EventLinkDisconnected

T-Server Client 2

Client 3
send_to

Request
ReferenceID x

Client 2

Client 1 T-Server

Client 3

Event
ReferenceID x
Address Registration

request
RequestRegisterAddress
ThisDN 1000
Client 1 ReferenceID 15
T-Server

Client 1
Client 2 1000
Client 2 Client 3

Clients Devices

Client 3 send_to 1
EventRegistered
ThisDN 1000
ReferenceID 15
distribute_event

Client 1
T-Server

Client 1
Client 2 1000
Client 2 Client 3

Clients Devices

distribute_event
EventOffHook
Client 3 ThisDN 1000
distribute_response
request
RequestMakeCall
ThisDN 1000
OtherDN 18003695555
Client 1 ReferenceID 16
T-Server
EventDialing
ThisDN 1000
Client 1
ReferenceID 16
Client 2 1000
Client 2 Client 3

Clients Devices

Client 3
EventDialing
ThisDN 1000
distribute_user_event

request
RequestDistributeUserEvent
ThisDN 1000
UserData
Client 1 ‘acct_no’ ‘54321’
ReferenceID 17
T-Server

EventACK
ReferenceID 17 Client 1
Client 2 1000
Client 2 Client 3

Clients Devices

Client 3 EventUserEvent
ThisDN 1000
UserData
‘acct_no’ ‘54321’
Calls

Call is a circuit connection among

participating devices

If devices have a circuit contact, they are

participants of one, and only one call

Calls are identified by the ConnID

Connection ID

AttributeConnID 0091010c635b2004

00 91 01 0c 63 5b 20 04
Bytes...

Server ID Unique connection id number

DBID of the T-Server
application in CME or
server-id
User Data

request
RequestUpdateUserData
ConnID 0091010c635b2004
ReferenceID 19
UserData
Client 1 ‘acct_no’‘563412’

distribute_response T-Server
EventAttachedDataChanged
ConnID 0091010c635b2004
ThisDN ‘1000’
Client 1 1000
ReferenceID 19
UserData Client 2 0091010c635b2004
‘acct_no’ ‘563412’
‘acct_no’‘563412’
Client 2 Client 3
1002

Clients Devices Parties Calls

distribute_event
EventAttachedDataChanged
Client 3 ConnID 0091010c635b2004
ThisDN ‘1002’
UserData
‘acct_no’‘563412’
 Requests and Events

T-Server Troubleshooting Workshop Part 5

Request and Event Types

General Voice Mail

Registration Agent & DN
Call-Handling Query
Transfer/Conference User-Data
Call-Treatment ISCC
DTMF Special
Data Manipulation
T-Server log in general

Shows requests from clients

Shows messages sent to the PBX
Shows messages received from the PBX
Shows events sent to clients
Link Status
10:34:21.212 Trc 04522 Client 1692 authorized, name 'URS', id=0002:0001
@10:34:21.2120 [0] 7.0.201.03 send_to_client: message EventLinkConnected
AttributeApplicationName 'TServerSymp42'
AttributeSessionID 6750209
AttributeUserData[2] 00 00..
AttributeRegistrationCode 0
AttributeTimeinuSecs 212000
AttributeTimeinSecs 1071167661 (10:34:21)
10:34:21.212 Trc 04542 EventLinkConnected sent to 1692 (0002 URS)
.
.
.
.
.
@10:47:38.5810 [0] 7.0.201.03 send_to_all: message EventLinkDisconnected
AttributeTimeinuSecs 581000
AttributeTimeinSecs 1071168458 (10:47:38)
10:47:38.581 Trc 04542 EventLinkDisconnected sent to 1676 (0003 URS)
10:47:38.581 Trc 04542 EventLinkDisconnected sent to 1688 (0002 SS)
10:47:38.581 Std 20002 CTI Link disconnected
Server Information
10:34:21.212 Trc 04541 RequestQueryServer received from 1692 (0002 URS)
message RequestQueryServer
AttributeReferenceID 34
@10:34:21.2120 [0] 7.0.201.03 send_to_client: message EventServerInfo
AttributeTimeinuSecs 212000
AttributeTimeinSecs 1071167661 (10:34:21)
AttributeReferenceID 34
AttributeExtensions [359] 00 02 00 00..
'T-Server' 'T-Server for Nortel Meridian 1,
Symposium Call Center Server/MLS, Version: 7.0.201.03 Compiled: Dec 2
2003 15:24:34
Genesys Telecommunications Laboratories, Inc., Copyright 1991 - 2003
'
'Features' '
Build with TServerCommonPart 7.0.202.00
High Availability feature: ON
ISCC feature support: ON
License feature: ON (FLEXlm 8.3c)
'
AttributeServerCapabilityMask [64] FF 7F BF E5..
AttributeHomeLocation 'LabSymposium42'
AttributeApplicationName 'TServerSymp42'
AttributeServerRole 0
AttributeServerVersion '7.0.201.03'
10:34:21.212 Trc 04542 EventServerInfo sent to 1692 (0002 URS)
TRegisterAddress()
11:52:27.424 Trc 04541 RequestRegisterAddress received from 1684
(0002 - SPv7002ST)
message RequestRegisterAddress
AttributeThisDN '1002'
AttributeRegisterMode 0
AttributeControlMode 0
AttributeAddressType 1
AttributeReferenceID 24
.
.
@11:52:27.4400 [0] 7.0.205.00 send_to_client: message EventRegistered
AttributeTimeinuSecs 440000
AttributeTimeinSecs 1070999547 (11:52:27)
AttributeAddressType 1
AttributeExtensions [90] 00 05 01 00..
'AgentStatus' -1
'conn-1' '0000010cfbff3001'
'ct-1' 1
'ps-1' 12
'status' 1
AttributeReferenceID 24
AttributeThisDN '1002'
11:52:27.440 Trc 04542 EventRegistered sent to 1684 (0002 -
SPv7002ST)
 Handset a) is taken off-hook
b) put on hook
a)

@18:22:14.9130 [0] 7.0.201.03 distribute_event: message EventOffHook

AttributeTimeinuSecs 913000
AttributeTimeinSecs 1071109334 (18:22:14)
AttributeThisTrunk 1032
AttributeThisDN '4693'
18:22:14.913 Int 04544 Interaction message "EventOffHook" generated
18:22:14.913 Trc 04542 EventOffHook sent to 1668 (0004 - SPv7002ST)
18:22:14.913 Trc 04542 EventOffHook sent to 1692 (0002 SS)

b)

@18:22:21.8030 [0] 7.0.201.03 distribute_event: message EventOnHook

AttributeTimeinuSecs 803000
AttributeTimeinSecs 1071109341 (18:22:21)
AttributeThisTrunk 1032
AttributeThisDN '4693'
18:22:21.803 Int 04544 Interaction message "EventOnHook" generated
18:22:21.803 Trc 04542 EventOnHook sent to 1668 (0004 - SPv7002ST)
18:22:21.803 Trc 04542 EventOnHook sent to 1692 (0002 SS)
 Handset is alerting
@18:22:46.9440 [0] 7.0.201.03 distribute_event: message EventRinging
AttributeTimeinuSecs 944000
AttributeTimeinSecs 1071109366 (18:22:46)
AttributeOtherTrunk 1238
AttributeOtherDNRole 1
AttributeOtherDN '4692'
AttributeThisTrunk 1032
AttributeThisDNRole 2
AttributeThisDN '4693'
AttributeExtensions [41] 00 02 02 00..
'OrigAddrType' bin: 00 08
'OrigAddress' '4692'
AttributeConnID 0067010d173d7002
AttributeCallID 990
AttributeCallType1
18:22:46.944 Int 04544 Interaction message "EventRinging" generated
18:22:46.944 Trc 04542 EventRinging sent to 1668 (0004 - SPv7002ST)
18:22:46.944 Trc 04542 EventRinging sent to 1692 (0002 SS)
 TAnswerCall()
18:22:49.553 Trc 04541 RequestAnswerCall received from 1668 (0004 -
SPv7002ST)
message RequestAnswerCall
AttributeThisDN '4693'
AttributeConnID 0067010d173d7002
AttributeReferenceID 57
18:22:49.553 Int 04543 Interaction message "RequestAnswerCall" received from
1668 (" - SPv7002ST")
.
.
.
 A call is answered
@18:22:49.7560 [0] 7.0.201.03 distribute_event: message EventEstablished
AttributeTimeinuSecs 756000
AttributeTimeinSecs 1071109369 (18:22:49)
AttributeOtherTrunk 1032
AttributeOtherDNRole 2
AttributeOtherDN '4693'
AttributeThisTrunk 1238
AttributeThisDNRole 1
AttributeThisDN '4692'
AttributeExtensions [41] 00 02 02 00..
'OrigAddrType' bin: 00 08
'OrigAddress' '4692'
AttributeConnID 0067010d173d7002
AttributeCallID 990
AttributeCallType1
18:22:49.756 Int 04544 Interaction message "EventEstablished" generated
18:22:49.756 Trc 04542 EventEstablished sent to 1668 (0004 - SPv7002ST)
18:22:49.756 Trc 04542 EventEstablished sent to 1692 (0002 SS)
!! (d-resp-) msg:cli 64:00040003
@18:22:49.7560 [0] 7.0.201.03 distribute_response: message EventEstablished
.
 A call is answered (continued)
@18:22:49.7560 [0] 7.0.201.03 distribute_response: message EventEstablished
AttributeTimeinuSecs 756000
AttributeTimeinSecs 1071109369 (18:22:49)
AttributeReferenceID 57
AttributeOtherTrunk 1238
AttributeOtherDNRole 1
AttributeOtherDN '4692'
AttributeThisTrunk 1032
AttributeThisDNRole 2
AttributeThisDN '4693'
AttributeExtensions [41] 00 02 02 00..
'OrigAddrType' bin: 00 08
'OrigAddress' '4692'
AttributeConnID 0067010d173d7002
AttributeCallID 990
AttributeCallType1
18:22:49.756 Int 04544 Interaction message "EventEstablished" generated
18:22:49.756 Trc 04542 EventEstablished sent to 1668 (0004 - SPv7002ST)
18:22:49.756 Trc 04542 EventEstablished sent to 1692 (0002 SS)
 TReleaseCall()
12:55:14.943 Trc 04541 RequestReleaseCall received from 1688 (0002 -
SPv7002ST)
message RequestReleaseCall
AttributeThisDN '201'
AttributeConnID 006a010d3c868003
AttributeReferenceID 45
12:55:14.943 Int 04543 Interaction message "RequestReleaseCall" received from
1688 (" - SPv7002ST")
.
.
 A call is released
.
.
@12:55:15.3500 [0] 7.0.200.02 distribute_response: message EventReleased
AttributeTimeinuSecs 350000
AttributeTimeinSecs 1071262515 (12:55:15)
AttributeReferenceID 45
AttributeAgentID '711'
AttributeOtherDNRole 1
AttributeOtherTrunk 4
AttributeOtherDN 'T4'
AttributeThisDNRole 2
AttributeThisQueue '#8527'
AttributeThisDN '201'
AttributeCallState 0
AttributeANI '1814'
AttributeDNIS '8527'
AttributeConnID 006a010d3c868003
AttributeCallID 2542
AttributeCallType2
12:55:15.350 Int 04544 Interaction message "EventReleased" generated
12:55:15.350 Trc 04542 EventReleased sent to 1688 (0002 - SPv7002ST)
TMakeCall()

18:22:14.897 Trc 04541 RequestMakeCall received from 1668

(0004 - SPv7002ST)
message RequestMakeCall
AttributeThisDN '4693'
AttributeOtherDN '4692'
AttributeMakeCallType 0
AttributeUserData [36] 00 02 00 00..
'acct_no' '563412-00'
'menu' 3
AttributeReferenceID 54
18:22:14.897 Int 04543 Interaction message "RequestMakeCall"
received from 1668 (" - SPv7002ST")
.
.
.
A call is made
.
.
@18:22:15.0530 [0] 7.0.201.03 distribute_response: message EventDialing
AttributeTimeinuSecs 53000
AttributeTimeinSecs 1071109335 (18:22:15)
AttributeReferenceID 54
AttributeExtensions [41] 00 02 02 00..
'OrigAddrType' bin: 00 08
'OrigAddress' '4693'
AttributeThisTrunk 1032
AttributeThisDNRole 1
AttributeThisDN '4693'
AttributeUserData[36] 00 02 00 00..
'acct_no' '563412-00'
'menu' 3
AttributeConnID 0067010d173d7001
AttributeCallID 994
AttributeCallType1
18:22:15.053 Int 04544 Interaction message "EventDialing" generated
18:22:15.053 Trc 04542 EventDialing sent to 1668 (0004 - SPv7002ST)
18:22:15.053 Trc 04542 EventDialing sent to 1692 (0002 SS)
THoldCall()

12:47:42.636 Trc 04541 RequestHoldCall received from 1688 (0002 -

SPv7002ST)
message RequestHoldCall
AttributeThisDN '201'
AttributeConnID 006a010d3c868001
AttributeReferenceID 37
12:47:42.636 Int 04543 Interaction message "RequestHoldCall" received
from 1688 (" - SPv7002ST")
.
.
Call is put on hold
.
.
@12:47:42.6670 [0] 7.0.200.02 distribute_response: message EventHeld
AttributeTimeinuSecs 667000
AttributeTimeinSecs 1071262062 (12:47:42)
AttributeReferenceID 37
AttributeAgentID '711'
AttributeOtherDNRole 1
AttributeOtherTrunk 2
AttributeOtherDN 'T2'
AttributeThisDNRole 2
AttributeThisQueue '#8527'
AttributeThisDN '201'
AttributeANI '1814'
AttributeDNIS '8527'
AttributeConnID 006a010d3c868001
AttributeCallID 2540
AttributeCallType2
12:47:42.667 Int 04544 Interaction message "EventHeld" generated
12:47:42.667 Trc 04542 EventHeld sent to 1688 (0002 - SPv7002ST)
TRetrieveCall()

12:47:44.859 Trc 04541 RequestRetrieveCall received from 1688 (0002 -

SPv7002ST)
message RequestRetrieveCall
AttributeThisDN '201'
AttributeConnID 006a010d3c868001
AttributeReferenceID 38
12:47:44.859 Int 04543 Interaction message "RequestRetrieveCall"
received from 1688 (" - SPv7002ST")
.
.
Call is retrieved off hold
.
.
@12:47:44.8750 [0] 7.0.200.02 distribute_response: message EventRetrieved
AttributeTimeinuSecs 875000
AttributeTimeinSecs 1071262064 (12:47:44)
AttributeReferenceID 38
AttributeAgentID '711'
AttributeOtherDNRole 1
AttributeOtherTrunk 2
AttributeOtherDN 'T2'
AttributeThisDNRole 2
AttributeThisQueue '#8527'
AttributeThisDN '201'
AttributeANI '1814'
AttributeDNIS '8527'
AttributeConnID 006a010d3c868001
AttributeCallID 2540
AttributeCallType2
12:47:44.875 Int 04544 Interaction message "EventRetrieved" generated
12:47:44.875 Trc 04542 EventRetrieved sent to 1688 (0002 - SPv7002ST)
Call enters an ACD queue

@12:47:36.6690 [0] 7.0.200.02 distribute_event: message EventQueued

AttributeTimeinuSecs 669000
AttributeTimeinSecs 1071262056 (12:47:36)
AttributeOtherDNRole 1
AttributeOtherTrunk 2
AttributeOtherDN 'T2'
AttributeThisDNRole 2
AttributeThisQueue '#8527'
AttributeThisDN '#8527'
AttributeANI '1814'
AttributeDNIS '8527'
AttributeConnID 006a010d3c868001
AttributeCallID 2540
AttributeCallType2
12:47:36.669 Int 04544 Interaction message "EventQueued" generated
Call arrives at a route point

@17:50:49.4320 [0] 7.0.200.02 distribute_event: message EventRouteRequest

AttributeTimeinuSecs 432000
AttributeTimeinSecs 1071280249 (17:50:49)
AttributeExtensions [12] 00 01 00 00..
'B' '8525'
AttributeOtherDNRole 1
AttributeOtherTrunk 8
AttributeOtherDN 'T8'
AttributeThisDNRole 2
AttributeThisQueue '0525'
AttributeThisDN '0525'
AttributeANI '1814'
AttributeDNIS '8525'
AttributeConnID 006a010d40f79001
AttributeCallID 2553
AttributeCallType2
17:50:49.432 Int 04544 Interaction message "EventRouteRequest" generated
17:50:49.432 Trc 04542 EventRouteRequest sent to 1692 (0002 SS)
17:50:49.432 Trc 04542 EventRouteRequest sent to 1680 (0003 URS)
Call leaves an ACD queue

@12:47:36.8410 [0] 7.0.200.02 distribute_event: message EventDiverted

AttributeTimeinuSecs 841000
AttributeTimeinSecs 1071262056 (12:47:36)
AttributeThirdPartyDNRole 2
AttributeThirdPartyDN '201'
AttributeOtherDNRole 1
AttributeOtherTrunk 2
AttributeOtherDN 'T2'
AttributeThisDNRole 2
AttributeThisQueue '#8527'
AttributeThisDN '#8527'
AttributeANI '1814'
AttributeDNIS '8527'
AttributeConnID 006a010d3c868001
AttributeCallID 2540
AttributeCallType2
@12:47:36.8410 [ISCC] Debug: Party object is removed:
p:0000000000000000,00000000 n:#8527:
12:47:36.841 Int 04544 Interaction message "EventDiverted" generated
TRouteCall()

17:50:49.432 Trc 04541 RequestRouteCall received from 1680 (0003 URS)

message RequestRouteCall
AttributeThisDN '0525'
AttributeConnID 006a010d40f79001
AttributeOtherDN '263'
AttributeExtensions [153] 00 08 00 00..
'CUSTOMER_ID' 'Resources'
'AGENT' 'Aspect263'
'PLACE' 'DCAspect_402'
'DN' '263'
'SWITCH' 'DCAspect'
'VQ' 'VQ1_DCAspect'
'NVQ' 1
'TARGET' '[email protected]'
AttributeRouteType RouteTypeUnknown
AttributeReferenceID 32
17:50:49.432 Int 04543 Interaction message "RequestRouteCall" received
from 1680 ("URS")
.
.
Call is routed
@17:50:49.5100 [0] 7.0.200.02 distribute_response: message EventRouteUsed
AttributeTimeinuSecs 510000
AttributeTimeinSecs 1071280249 (17:50:49)
AttributeReferenceID 32
AttributeThisDNRole 2
AttributeThisQueue '0525'
AttributeThisDN '0525'
AttributeCallState 0
AttributeANI '1814'
AttributeDNIS '8525'
AttributeUserData[322] 00 0A 00 00..
…
AttributeConnID 006a010d40f79001
AttributeCallID 2553
AttributeCallType2
@17:50:49.5100 [ISCC] Debug: Party object is removed:
p:0000000000000000,00000000 n:0525:
17:50:49.510 Int 04544 Interaction message "EventRouteUsed" generated
17:50:49.510 Trc 04542 EventRouteUsed sent to 1680 (0003 URS)
17:50:49.510 Trc 04542 EventRouteUsed sent to 1692 (0002 SS)
The caller abandons
@12:48:39.4530 [0] 7.0.200.02 distribute_event: message EventAbandoned
AttributeTimeinuSecs 453000
AttributeTimeinSecs 1071262119 (12:48:39)
AttributeExtensions [36] 00 02 00 00..
'AGENT_GROUP' '75'
'ReasonCode' '0'
AttributeAgentID '711'
AttributeOtherDNRole 1
AttributeOtherTrunk 3
AttributeOtherDN 'T3'
AttributeThisDNRole 2
AttributeThisQueue '#8527'
AttributeThisDN '201'
AttributeCallState 0
AttributeANI '1814'
AttributeDNIS '8527'
AttributeConnID 006a010d3c868002
AttributeCallID 2541
AttributeCallType2
@12:48:39.4530 [ISCC] Debug: Party object is removed:
p:0000000000000000,00000000 n:201:
12:48:39.453 Int 04544 Interaction message "EventAbandoned" generated
12:48:39.453 Trc 04542 EventAbandoned sent to 1688 (0002 - SPv7002ST)
TAttachUserData()

12:47:54.037 Trc 04541 RequestAttachUserData received from 1688 (0002 -

SPv7002ST)
message RequestAttachUserData
AttributeThisDN '201'
AttributeConnID 006a010d3c868001
AttributeUserData[38] 00 02 00 00..
'acct_no' '563412-00'
'action' 3
AttributeReferenceID 39
12:47:54.052 Int 04543 Interaction message "RequestAttachUserData"
received from 1688 (" - SPv7002ST")
 Attached data is modified
@12:47:54.0520 [0] 7.0.200.02 distribute_event: message EventAttachedDataChanged
AttributeTimeinuSecs 52000
AttributeTimeinSecs 1071262074 (12:47:54)
AttributeThirdPartyDN '201'
AttributeThisDNRole 1
AttributeThisDN 'T2'
AttributeANI '1814'
AttributeDNIS '8527'
AttributeUserData[38] 00 02 00 00..
'acct_no' '563412-00'
'action' 3
AttributeConnID 006a010d3c868001
AttributeCallID 2540
AttributeCallType2
12:47:54.052 Int 04544 Interaction message "EventAttachedDataChanged" generated
@12:47:54.0520 [0] 7.0.200.02 distribute_response: message
EventAttachedDataChanged
AttributeTimeinuSecs 52000
AttributeTimeinSecs 1071262074 (12:47:54)
AttributeReferenceID 39
AttributeThirdPartyDN '201'
AttributeThisDNRole 2
AttributeThisDN '201'
.
.
TAgentLogin()
Agent logs in
18:26:16.128 Trc 04541 RequestAgentLogin received from 1668 (0004 -
SPv7002ST)
message RequestAgentLogin
AttributeThisQueue '3799'
AttributeThisDN '2799'
AttributeAgentID '2799'
AttributePassword''
AttributeAgentWorkMode 0
AttributeReferenceID 67
.
.
@18:26:16.6440 [0] 7.0.201.03 distribute_response: message
EventAgentLogin
AttributeTimeinuSecs 644000
AttributeTimeinSecs 1071109576 (18:26:16)
AttributeReferenceID 67
AttributeThisQueue '3799'
AttributeAgentID '2799'
AttributeThisDN '2799'
18:26:16.644 Trc 04542 EventAgentLogin sent to 1668 (0004 - SPv7002ST)
18:26:16.644 Trc 04542 EventAgentLogin sent to 1692 (0002 SS)
TAgentSetReady()
Agent goes ready

18:26:18.363 Trc 04541 RequestAgentReady received from 1668 (0004 -

SPv7002ST)
message RequestAgentReady
AttributeThisQueue '3799'
AttributeThisDN '2799'
AttributeAgentWorkMode 0
AttributeReferenceID 68
.
.
@18:26:18.5660 [0] 7.0.201.03 distribute_response: message
EventAgentReady
AttributeTimeinuSecs 566000
AttributeTimeinSecs 1071109578 (18:26:18)
AttributeReferenceID 68
AttributeThisQueue '3799'
AttributeAgentID '2799'
AttributeThisDN '2799'
18:26:18.566 Trc 04542 EventAgentReady sent to 1668 (0004 - SPv7002ST)
18:26:18.566 Trc 04542 EventAgentReady sent to 1692 (0002 SS)
TInitiateTransfer()
TInitiateConference()
17:52:33.118 Trc 04541 RequestInitiateTransfer received from 1668 (0004
- SPv7002ST)
message RequestInitiateTransfer
AttributeThisDN '402'
AttributeConnID 006a010d40f79002
AttributeOtherDN '711'
AttributeExtensions [12] 00 01 00 00..
'LINE' 'I'
AttributeReferenceID 68
17:52:33.118 Int 04543 Interaction message "RequestInitiateTransfer"
received from 1668 (" - SPv7002ST")
.
17:53:29.930 Trc 04541 RequestInitiateConference received from 1668 (0004
- SPv7002ST)
message RequestInitiateConference
AttributeThisDN '402'
AttributeConnID 006a010d40f79004
AttributeOtherDN '711'
AttributeExtensions [12] 00 01 00 00..
'LINE' 'I'
AttributeReferenceID 73
17:53:29.930 Int 04543 Interaction message "RequestInitiateConference"
received from 1668 (" - SPv7002ST")
TCompleteTransfer()
TCompleteConference()
17:52:42.024 Trc 04541 RequestCompleteTransfer received from 1668 (0004
- SPv7002ST)
message RequestCompleteTransfer
AttributeThisDN '402'
AttributeConnID 006a010d40f79002
AttributeTransferConnID 006a010d40f79003
AttributeExtensions [12] 00 01 00 00..
'LINE' 'I'
AttributeReferenceID 70
17:52:42.024 Int 04543 Interaction message "RequestCompleteTransfer"
received from 1668 (" - SPv7002ST")
.
17:53:42.492 Trc 04541 RequestCompleteConference received from 1668 (0004
- SPv7002ST)
message RequestCompleteConference
AttributeThisDN '402'
AttributeConnID 006a010d40f79004
AttributeConferenceConnID 006a010d40f79005
AttributeExtensions [12] 00 01 00 00..
'LINE' 'I'
AttributeReferenceID 75
17:53:42.492 Int 04543 Interaction message "RequestCompleteConference"
received from 1668 (" - SPv7002ST")
A party on a call changes
17:52:42.290 Int 04544 Interaction message "EventPartyChanged" generated
@17:52:42.2900 [0] 7.0.200.02 distribute_event: message EventPartyChanged
AttributeTimeinuSecs 290000
AttributeTimeinSecs 1071280362 (17:52:42)
AttributeAgentID '711'
AttributeThirdPartyDNRole 7
AttributeThirdPartyDN '402'
AttributeOtherDNRole 1
AttributeOtherTrunk 1
AttributeOtherDN 'T1'
AttributeThisDNRole 2
AttributeThisDN '201'
AttributePreviousConnID 006a010d40f79003
AttributeCallState 1
AttributeCollectedDigits '0263'
AttributeANI '1814'
AttributeDNIS '0263'
AttributeConnID 006a010d40f79002
AttributeCallID 2556
AttributeCallType2
17:52:42.290 Int 04544 Interaction message "EventPartyChanged" generated
17:52:42.290 Trc 04542 EventPartyChanged sent to 1668 (0004 - SPv7002ST)
17:52:42.290 Trc 04542 EventPartyChanged sent to 1692 (0002 SS)
A party is added to a call
@17:53:42.8670 [0] 7.0.200.02 distribute_event: message EventPartyAdded
AttributeTimeinuSecs 867000
AttributeTimeinSecs 1071280422 (17:53:42)
AttributeAgentID '263'
AttributeThirdPartyDNRole 5
AttributeThirdPartyDN '402'
AttributeOtherDNRole 4
AttributeOtherDN '201'
AttributeThisDNRole 3
AttributeThisDN '402'
AttributePreviousConnID 006a010d40f79005
AttributeCallState 2
AttributeCollectedDigits '0263'
AttributeANI '1814'
AttributeDNIS '0263'
AttributeConnID 006a010d40f79004
AttributeCallID 2557
AttributeCallType2
17:53:42.867 Int 04544 Interaction message "EventPartyAdded" generated
17:53:42.867 Trc 04542 EventPartyAdded sent to 1668 (0004 - SPv7002ST)
17:53:42.867 Trc 04542 EventPartyAdded sent to 1692 (0002 SS)
A party leaves a conference
@17:53:53.4920 [0] 7.0.200.02 distribute_event: message EventPartyDeleted
AttributeTimeinuSecs 492000
AttributeTimeinSecs 1071280433 (17:53:53)
AttributeAgentID '711'
AttributeThirdPartyDNRole 6
AttributeThirdPartyDN '402'
AttributeOtherDNRole 8
AttributeOtherDN '402'
AttributeThisDNRole 3
AttributeThisDN '201'
AttributeCallState 0
AttributeCollectedDigits '0263'
AttributeANI '1814'
AttributeDNIS '0263'
AttributeConnID 006a010d40f79004
AttributeCallID 2557
AttributeCallType2
17:53:53.492 Int 04544 Interaction message "EventPartyDeleted" generated
17:53:53.492 Trc 04542 EventPartyDeleted sent to 1668 (0004 - SPv7002ST)
17:53:53.492 Trc 04542 EventPartyDeleted sent to 1692 (0002 SS)
TSendEvent()
17:50:49.432 Trc 04541 RequestDistributeEvent received from 1680 (0003
URS)
message RequestDistributeEvent
AttributeUserEvent EventQueued
AttributeReferenceID 4294967295
AttributeConnID 006a010d40f79001
AttributeCallID 2553
AttributeCallType2
AttributeThisDN 'VQ1'
AttributeThisQueue 'VQ1'
AttributeThisDNRole 2
AttributeOtherDN 'T8'
AttributeOtherDNRole 1
AttributeDNIS '8525'
AttributeExtensions [80] 00 04 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 7.0.001.06'
'CLUSTER' 'URS'
17:50:49.432 Int 04543 Interaction message "RequestDistributeEvent"
received from 1680 ("URS")
.
Acknowledgement

@17:50:49.4320 [0] 7.0.200.02 send_to_client: message EventACK

AttributeTimeinuSecs 432000
AttributeTimeinSecs 1071280249 (17:50:49)
AttributeReferenceID 4294967295
AttributeThisDN 'VQ1'
AttributeUserEvent RequestDistributeEvent
17:50:49.432 Trc 04542 EventACK sent to 1680 (0003 URS)
.
User event distributed
@17:50:49.4320 [0] 7.0.200.02 distribute_user_event: message EventQueued
AttributeTimeinuSecs 432000
AttributeTimeinSecs 1071280249 (17:50:49)
AttributeReferenceID 4294967295
AttributeConnID 006a010d40f79001
AttributeCallID 2553
AttributeCallType2
AttributeThisDN 'VQ1'
AttributeThisQueue 'VQ1'
AttributeThisDNRole 2
AttributeOtherDN 'T8'
AttributeOtherDNRole 1
AttributeDNIS '8525'
AttributeExtensions [80] 00 04 00 00..
'SIGNATURE' 'router'
'NAME' 'URS'
'VERSION' 'Version: 7.0.001.06'
'CLUSTER' 'URS'
17:50:49.432 Trc 04542 EventQueued sent to 1692 (0002 SS)
An error has occurred

@18:27:24.1740 [0] 7.0.201.03 send_to_client: message EventError

(Target set not ACD agent)
AttributeTimeinuSecs 174000
AttributeTimeinSecs 1071109644 (18:27:24)
AttributeReferenceID 72
AttributeThisDN '4692'
AttributeErrorCode 182
18:27:24.190 Int 04545 Interaction message "EventError" sent to 1668 (" -
SPv7002ST")
18:27:24.190 Trc 04542 EventError sent to 1668 (0004 - SPv7002ST)
What to check

Request applied in a correct state (for call, party, and

DN)

All attributes are filled in and correct (the DN, ConnID

fields, etc…)

Switch limitations (for example, impossible to transfer a

consult call)