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CSR AND ITS IMPACT ON
BUSINESS AND SOCIETY
A THEORETICAL AND EVIDENCE-BASED ANALYSIS SONU KUMAR BBA DEPARTMENT | ROLL NO. :-23BBA002 DATE:-21/10/2024 INTRODUCTION TO CSR • DEFINITION: CORPORATE SOCIAL RESPONSIBILITY (CSR) IS A BUSINESS APPROACH THAT CONTRIBUTES TO SUSTAINABLE DEVELOPMENT BY DELIVERING ECONOMIC, SOCIAL, AND ENVIRONMENTAL BENEFITS FOR ALL STAKEHOLDERS. • THEORETICAL INSIGHT: THE TRIPLE BOTTOM LINE (TBL) CONCEPT FOCUSES ON THREE PILLARS: PEOPLE, PLANET, AND PROFIT. • STATISTIC: ACCORDING TO THE 2023 KPMG SURVEY OF SUSTAINABILITY REPORTING, 80% OF COMPANIES WORLDWIDE HAVE ADOPTED CSR STRATEGIES. THEORETICAL IMPORTANCE OF CSR FOR BUSINESSES • CONCEPT: COMPANIES ENGAGE IN CSR TO IMPROVE THEIR LONG- TERM VIABILITY AND BRAND REPUTATION. • SUPPORTING EVIDENCE: A HARVARD BUSINESS REVIEW STUDY INDICATES THAT 70% OF INVESTORS CONSIDER CSR TO BE AN ESSENTIAL FACTOR IN INVESTMENT DECISIONS. • VISUAL AID: DIAGRAM SHOWING THE
CONNECTION BETWEEN CSR, BRAND
REPUTATION, AND INVESTOR CONFIDENCE.
CSR AND FINANCIAL PERFORMANCE Theory: The stakeholder theory suggests that businesses should create value for all stakeholders, not just shareholders. Data Point: A 2021 study by the Journal of Corporate Finance found that firms investing in CSR have a 13% higher return on assets compared to those that do not. IMPACT ON CUSTOMER LOYALTY AND BRAND REPUTATION • THEORY: THE CONCEPT OF ETHICAL CONSUMERISM DRIVES CUSTOMERS TO SUPPORT BRANDS THAT ALIGN WITH THEIR VALUES. • EVIDENCE: ACCORDING TO NIELSEN’S 2022 GLOBAL SURVEY, 66% OF CONSUMERS ARE WILLING TO PAY MORE FOR PRODUCTS FROM SOCIALLY RESPONSIBLE BRANDS. • CASE STUDY: UNILEVER’S SUSTAINABLE BRANDS GREW 69% FASTER THAN THE REST OF ITS BUSINESS (UNILEVER’S ANNUAL REPORT, 2022). EMPLOYEE ATTRACTION AND RETENTION • THEORETICAL FRAMEWORK: MASLOW’S HIERARCHY OF NEEDS EMPHASIZES SELF-FULFILLMENT AND VALUE ALIGNMENT, WHICH CSR SUPPORTS. • RESEARCH INSIGHT: COMPANIES WITH STRONG CSR POLICIES HAVE A 50% LOWER EMPLOYEE TURNOVER RATE (JOURNAL OF BUSINESS RESEARCH, 2023). • QUOTE: 76% OF MILLENNIALS CONSIDER A COMPANY’S SOCIAL AND ENVIRONMENTAL COMMITMENTS BEFORE ACCEPTING A JOB OFFER (CONE COMMUNICATIONS MILLENNIAL EMPLOYEE ENGAGEMENT STUDY, 2022). CSR AND ENVIRONMENTAL SUSTAINABILITY Theory: The Circular Economy approach promotes reducing waste and reusing resources. Evidence: Companies that adopt green practices can reduce operational costs by up to 30% (Environmental Research Letters, 2021). IMPACT OF CSR ON SOCIETY AND COMMUNITY DEVELOPMENT • CONCEPT: THE SOCIAL CONTRACT THEORY ARGUES THAT BUSINESSES HAVE A RESPONSIBILITY TO CONTRIBUTE TO SOCIETAL WELFARE. • SUPPORTING DATA: BUSINESSES THAT ENGAGE IN COMMUNITY DEVELOPMENT PROGRAMS SEE A 45% INCREASE IN POSITIVE PUBLIC PERCEPTION (WORLD BANK REPORT, 2023). • CASE STUDY: STARBUCKS’ INVESTMENT IN YOUTH EDUCATION AND JOB CREATION HAS LED TO A 20% RISE IN LOCAL CUSTOMER ENGAGEMENT. CHALLENGES OF IMPLEMENTING CSR • THEORETICAL INSIGHT: COST-BENEFIT ANALYSIS HIGHLIGHTS THAT INITIAL INVESTMENTS IN CSR CAN BE HIGH FOR SMALLER FIRMS. • EVIDENCE: 65% OF SMALL BUSINESSES FIND THE COST OF IMPLEMENTING CSR INITIATIVES A MAJOR BARRIER (DELOITTE’S 2022 CSR REPORT). • CHALLENGE: GREENWASHING, WHERE COMPANIES FALSELY MARKET THEIR PRODUCTS AS SUSTAINABLE, AFFECTS TRUST (JOURNAL OF BUSINESS ETHICS, 2022). FUTURE TRENDS IN CSR • THEORY: SUSTAINABILITY AS A CORE BUSINESS STRATEGY WILL DRIVE FUTURE CSR EFFORTS. • RESEARCH INSIGHT: COMPANIES WITH SUSTAINABLE PRACTICES ARE PREDICTED TO HAVE A 25% HIGHER MARKET VALUATION BY 2030 (MCKINSEY, 2024). • TREND: FOCUS ON SUSTAINABLE SUPPLY CHAIN MANAGEMENT AND CARBON NEUTRALITY. CONCLUSION • SUMMARY: CSR IS BOTH A THEORETICAL AND PRACTICAL TOOL FOR ENHANCING BUSINESS SUCCESS WHILE POSITIVELY IMPACTING SOCIETY. • CALL TO ACTION: ENCOURAGING BUSINESSES TO INTEGRATE CSR INTO THEIR CORE STRATEGIES FOR LONG-TERM VALUE CREATION AND SOCIETAL BENEFIT. REFERENCES • KPMG SURVEY OF SUSTAINABILITY REPORTING, 2023 • HARVARD BUSINESS REVIEW STUDY ON CSR AND INVESTMENT DECISIONS • JOURNAL OF CORPORATE FINANCE, 2021 • NIELSEN’S 2022 GLOBAL SURVEY ON ETHICAL CONSUMERISM • JOURNAL OF BUSINESS RESEARCH, 2023 • CONE COMMUNICATIONS MILLENNIAL EMPLOYEE ENGAGEMENT STUDY, 2022 • ENVIRONMENTAL RESEARCH LETTERS, 2021 • WORLD BANK REPORT, 2023 • DELOITTE’S CSR REPORT, 2022 • MCKINSEY, 2024