Business

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Etiquette
Basics (A2|B1)

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license.
PREVIEW ACTIVITY
 1
2 3
PART 1 Describe the images below. What is happening and how are the
people behaving?

4 5

PREVIEW ACTIVITY
 1
PART 2 Match the adjectives below (1 - 6) with their definition (a - f).
2

appreciated a. feeling involved or interested in something

3
engaged b. refusing to help, participate, or collaborate
4
polite c. feeling recognized for your value, worth, or
5 work
bossy
6 d. feeling that someone didn’t treat you well
uncooperativ
e e. always telling people what to do
disrespected
f. respectful, kind, or showing good manners

Check your
answersc
PREVIEW ACTIVITY
 1
PART 2 Match the adjectives below (1 - 6) with their definition (a - f).
2

appreciated a. feeling involved or interested in something

3
engaged b. refusing to help, participate, or collaborate
4
polite c. feeling recognized for your value, worth, or
5 work
bossy
6 d. feeling that someone didn’t treat you well
uncooperativ
e e. always telling people what to do
disrespected
f. respectful, kind, or showing good manners

PREVIEW ACTIVITY
 1
PART 3 Which of the adjectives in Part 2 are related to the images in
2 Part 1? Explain your answers.

appreciated
3
engaged
4
polite
5
bossy
6
uncooperativ
e
disrespected

PREVIEW ACTIVITY
PART 4 What does “business etiquette” mean? Choose the correct
answer below.

a. Goals and strategies that can help a business grow and

succeed
b. A set of manners that is accepted or required in a profession
c. Supplies and materials that are necessary to have in the
workplace

PREVIEW ACTIVITY
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PART 4 What does “business etiquette” mean? Choose the correct
answer below.

a. Goals and strategies that can help a business grow and

succeed
b. A set of manners that is accepted or required in a profession
c. Supplies and materials that are necessary to have in the
workplace

PREVIEW ACTIVITY
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Storyset</a>
PREVIEW DISCUSSION

How important is it to have correct business etiquette?

How can it help you in your career?

What role does culture play in business etiquette?

VIEWING ACTIVITY
VIEWING ACTIVITY
Business Etiquette Basics
VIEWING ACTIVITY

Business Etiquette
Basics
 1
PART 1 Discuss/Write short answers below according to the information
from the video.
2
1:0
1
What is business etiquette?

3
0:1
0
Where can the basics of business etiquette be used?

0:1
8
How should we treat co-workers and customers?

VIEWING ACTIVITY
PART 2 What examples of business etiquette does the speaker give?
1 Take some notes for each category below and then explain what
3
you heard.
0:5
3
0:2
8
When Tone when
meeting speaking and
2 someone writing
4

1:0
9
0:4
0
In BUSINESS Using
conversations ETIQUETTE smartphones

VIEWING ACTIVITY
PART 3 Choose the right words according to the information from the
video.

How you carry / vary yourself in a workplace can make a big

difference in your career. Follow the basics of business etiquette
whenever / wherever you work and you’ll likely make a strong
/ wrong impression.

1:2
5

Check your
answers
VIEWING ACTIVITY
PART 3 Choose the right words according to the information from the
video.

How you carry / vary yourself in a workplace can make a big

difference in your career. Follow the basics of business etiquette
whenever / wherever you work and you’ll likely make a strong
/ wrong impression.

1:2
5

VIEWING ACTIVITY
VIEWING FOLLOW-UP
PART 1 Discuss the questions below.
1

2
How do you think business etiquette affects productivity in the
workplace?
3
How can showing respect and honesty in the workplace improve
business relationships?
Have you ever been in a situation in which the rules of business
etiquette were broken? If so, what happened? If not, what would you
do?

VIEWING FOLLOW-UP
PART 2 Use the phrases from the box to make collocations with the
verbs from the chart. See the example below. You can use the
verbs more than once!
good eye an active a strong
contact listener impression
in a friendly and professional a firm
full attention
tone handshake

GIVE MAKE BE SPEAK

Be an active
listener

Check your
VIEWING FOLLOW-UP
answers
PART 2 Use the phrases from the box to make collocations with the
verbs from the chart. See the example below. You can use the
verbs more than once!
good eye an active a strong
contact listener impression
in a friendly and professional a firm
full attention
tone handshake

GIVE MAKE BE SPEAK

in a friendly
Be an active
full attention good eye and
listener
contact professional
a firm a strong tone
handshake impression

VIEWING FOLLOW-UP
PART 3 Complete the questions below with the collocations from Part 2
1 . make good eye be an active give full
contact listener attention
speak in a friendly and professional give a firm make a strong
tone handshake impression
2
How do you feel when people don’t _______________________________ and look
3 somewhere else when talking to you?
How easy is it for you to _________________________________ when you are angry? How do
4 you manage to be polite in that situation?
Do people in your business context ______________________________ ? Or do they prefer to
5 greet each other in a different way?
How important is it to _______________________________ in the first job interview? Do you
6 think it is possible to change people’s perception about you afterwards?
How easy is it for you to _____________________________ ? Do you always listen to what
the other person is telling you?
How do you manage to _________________________ to another person when you are
interested in the conversation? VIEWING ACTIVITY
PART 4

Take turns asking and answering the questions in Part 3 with a classmate/your
teacher.

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VIEWING FOLLOW-UP
COMMUNICATION TASK
 1
2 3
STEP
1: Choose one of the situations below by ticking ( ) the box.

A face-to face
4 5 A virtual
meeting with a Networking in
meeting with
customer a convention
your manager

Giving a Business
presentation lunch COMMUNICATION TASK
STEP
2: Imagine 3 things go wrong in the situation you chose in Step 1.
Tell a classmate/your teacher what went wrong in terms of
business etiquette using the words below.
eye contact | listener | impression | appreciated | engaged |
polite
bossy | uncooperative | disrespected | attention | tone
| handshake

STEP
3: How could the situation you talked about in Step 2 be improved?
Discuss with a classmate/your teacher

COMMUNICATION TASK
GRAMMAR BONUS
ACTIVITY
PART 1 Read the sentences from the video out loud. Then choose the
correct word form in bold.

1 To use / Using good eye contact and to be / being an active listener shows
you’re engaged.”
To stay / Staying polite and positive can prevent someone from
misunderstanding you.”
2 What function do the word in bold have? Choose one category from the
options below.
noun verb adjective

Tick ( ) the right options to explain the use of this grammar point

When the infinitive / gerund is a noun / verb , it can be the subject of the
action described by the verb. When it is used as the subject, the verb form is singular
/ plural conjugated as the third person singular / plural .

GRAMMAR BONUS ACTIVITY

PART 2 Choose the collocations from the box to make meaningful
sentences about business etiquette using the gerund as a noun.

make good eye contact give full attention give a firm

make a strong impression handshake speak in a
E1 be an active listener tone friendly and professional
X
Making good eye contact is essential when you give a
2 presentation.

GRAMMAR BONUS ACTIVITY

QUIZ & REVIEW ACTIVITY
 1
PART 1 Answer the questions below about the video.

2
What is business etiquette?
3
Where can the basics of business etiquette be used?
3
How should we treat co-workers and customers?

What examples of business etiquette does the speaker

give?

QUIZ & REVIEW ACTIVITY

PART 2 Define each vocabulary term below. Then write/say a sentence
1
out loud using each word about business etiquette.
2

3 bossy

4 uncooperati
ve
engaged

appreciated

QUIZ & REVIEW ACTIVITY

PART 3 Write/say three sentences about business etiquette out loud
using the gerund as noun.
E1
X
Making good eye contact is essential when you give a
2 presentation.

QUIZ & REVIEW ACTIVITY

 1
LESSON REFLECTION Discuss the questions below about the lesson.

2
Did you learn or use any new vocabulary,
grammar, phrases, etc. in this lesson? If so, what?
3 Did you learn anything new about business
etiquette?
4
What did you enjoy about the lesson?

Is there anything you found difficult about the

lesson?

QUIZ & REVIEW ACTIVITY

Fluentize, LLC. Copyright 2022. For use only with
license.

THANK YOU!