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Cocept of Communication (Module I)

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14 views

Cocept of Communication (Module I)

gggg

Uploaded by

Fapmanita Holder
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Module-I

Concept of
Communication

1
Agenda

 Why study communication ?


 What is communication?
 Characteristics of communication
 Process of communication
 Types of communication
 Barriers to communication
 Gateway to effective communication
 7Cs of communication

2
Why Study Communication?

Effective communication helps in:


• Minimizing communication barriers
• Encouraging active listening and open-
mindedness
• Clarity of thought and persuasion
• Increased productivity and steadier workflow
• Better decision making and problem solving
• Nurturing teamwork
• Building strong business relationships

3
What is Communication?

Communication is both dynamic and interactive process of sharing information, feelings


and emotions with a common set of symbols which result in common meaning and
understanding.

4
Characteristics of Communication

• Contextual
• Symbolic
• Inevitable
• Systematic
• Dynamic process
• Interaction
• Transaction
• Relational
• Irreversible

5
Message

ise
No
Encode Decode
Idea Transmit Receive Response
Communication Process
Sender Receiver

Feedback
se
N oi
Types of Communication

Verbal Communication Nonverbal Communication

Oral Written KOPPACT


Communication Communication

7
Barriers to • Physical barriers
• Language and semantic barriers
Communicati • Socio-psychological barriers
on • Organizational barriers
• Cultural barriers

8
•Climate
•Time and duration
•Distance
Physical •Fatigue
Barriers •Environment
•Disturbance in channel
•Physical distractions
•Physical disability

9
Linguistic • Inappropriate selection of words

and • Use of jargon/ technical terms


• Idioms and phrases
Semantic • Pronunciation and accent
Barriers • Connotation and denotation
• Inappropriate framing of ideas
• Grammatical errors
• Verbosity

10
• Personality
• Confidence
• Self-worth

Socio- • Emotions
• Status
Psychologic • Stress
al Barriers • Distrust
• Varied perception
• Different attitudes
• Difference of opinion
• Goals and values
• Cultural difference
• World view
11
•Ethnocentrism
Cultural •Stereotyping
•Language variance
Barriers •Geographical distance
•Conflicting values

12
Long lines of
Turf wars
communication

Ego involvement Lack of trust

Organizat
Lack of communication Competition for power,
skills ional status and rewards
Barriers
Closed communication Fear of reprisal for
climate honest communication

Differing frames of
Top-heavy organizational
reference among
structure
communicators
13
Gateways to • Minimize distractions

Effective • Focus on non-verbal cues


• Prioritize effective listening
Communicat • Have empathic understanding
ion • Don’t judge or evaluate another
person’s statement
• Ask questions
• Share proper feedback

14
7 Cs of Communication

Completeness Clarity Conciseness Correctness

Concreteness Courtesy Consideration

15
Completeness
Necessary information revolves around the 5Ws

Who is it about?

What happened?

When did it take place?

Where did it take place?

Why did it happen?


Concisen
ess
• Be specific and relevant
• Eliminate repetition
• Avoid outdated expressions
• Focus on the purpose of the message
• Provide complete information in minimum
possible words
Consideration

• Focus on ‘You’ attitude


• Emphasize pleasant positive facts
• Apply ethics in communication
• Make fair and true statements
Concreteness

• Use facts/figures/data to convey information


• Use specific, vivid, definite words
Clarity

• Make it easy to read and listen


• Use familiar words or terms
• Minimise the use of technical and business jargons
• Use examples and illustrations whenever possible
Courtesy
• Be thoughtful, respectful, and appreciative
• Develop friendly, sincere, and pleasant tone
• Omit expressions that can belittle, hurt or irritate
• Grant mistakes and apologies in a nice natural way
• Use tact instead of bluntness
Correctness
• Use right level of the language: formal/informal
• Eliminate grammatical errors
• Avoid biased language
• Doubly check the fact and figures provided

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