Interpersonal
Communication
“Communication must be HOT.
That is Honest, Open and Two-way.”
-Dan Oswald
Interpersonal Communication
Interpersonal Communication is the process by
which people exchange information through
verbal and non-verbal messages.
Interpersonal Communication skills includes :-
Communication Skills
Verbal Communication
Assertiveness
Non-verbal Communication
Listening Skills
Promoting Facilitating
effective teamwork and
coordination collaboration
Some
functions of
healthy
Interpersonal
Relationship
Creating a
Motivating supportive
individuals working
climate
Media
Organisation Market/Audience
Message
Act
Tell Buy
Sell Brainstorm
Consult Decide
Involve
Feedback Measurement Feedback
Media
Information
John exchange or Mona
chat
Feedback
Four Principles Of
Interpersonal Communication
1. It’s inescapable
2. It’s irreversible
3. It’s complicated
4. It’s contextual
1. It’s Inescapable:
You cannot NOT communicate. Even your
body sends a message when you are silent.
2. Its Irreversible:
Once you’ve said something(verbally or non-
verbally), it’s out there. You can’t reword it or ask to
take it back.
3. It’s Complicated:
Words are actually symbols, given different
meaning by different people in different
circumstances.
4. It’s Contextual:
Psychological, cultural, situational, rational and
environmental. When and where you speak will have a
bearing on the meaning of your message and how it is
received.
Open Area or The
Arena
The individual discloses these facts about himself or herself
to others, who then may pass this ahead.
Behavior of individual is visible to all.
Examples :
Mr. X Likes Bungee Jumping.
Mr. X dislikes being part of conflicts.
Blind Area or The Arena
The individual is not receptive to feedback.
Individual ignores comments about himself or herself from
others.
Examples :
X thinks he is leader, others think authoritarian.
C thinks she is careful with budgeting, others think she is a
miser.
The Facade or Hidden Self
The individual feels the trait is not important for others to
know in current context.
Individual has some hidden agenda.
Examples :
X is the leader, but he has a tremendous fear of public
speaking, no wonder he sends other members to speak on his
behalf in guise to maintain his image.
The Unknown Arena
The individual has poor self-awareness.
No risk taker, fails to recognize hidden qualities.
Examples :
A student’s contact with a tutor, may help them understand
how their experiences both in and outside of school can have
an impact on their learning. This discovery about themselves
would reduce the size of their unknown area.
Tuckman Model And Team
Forming
Norming
Storming
performing
Gateways to Effective
Interpersonal Communication
{
Effective interpersonal communication
would help make the communication
process effortless and smooth.
Effective
Interpersonal
Communication
{
Transparency Clarity in
communication
Multiple channels to
Feedback
interact
1) Transparency
As the leader of the team if you are not
transparent in what you do, interpersonal
communication can never
be effective.
Message/ Channel Message/
sender receiver
1. Personal presence and action
2. Visual/non-verbal communication
3. Words: person to person, groups
4. Messages in written format
5. Telephone, Fax and e-mail
3) Clarity in
communication
As a leader subordinate or peer you
should keep in mind that preciseness and
clarity in what you communicate ae
important because if you are not clear
interpersonal communication would fail.
4) Feedback
If the team members are not open to
receiving or giving feedback the team
would feel demoralized hampering the
interpersonal communication.
Interpersonal
Communication Skills
{
Interpersonal Skills
Interpersonal skills are all about working with other
people.
Interpersonal skills are actually characteristic traits like
Manners, attitude, courtesy, habits, behavior and
appearance which helps us to communicate and maintain
relationship with others.
Interpersonal skills model
Leadership skills
Personality development
Interpersonal skills
To develop good Interpersonal
Skills
{
1.Communicate clearly
2. Beam
29
Ratan Global Business School 16/12/2024 10:22:27 PM
3. Be appreciative
4. Practice active listening
5. Bring people together
Ratan Global Business School 12/16/2024 10:22:32 PM
6. Resolve conflicts
7. Humor them
8. Maintain good emotional balance
36
Ratan Global Business School 16/12/2024 10:22:39 PM
