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Guestroom Cleaning Basics 2

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Md. Abu Jayed
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9 views10 pages

Guestroom Cleaning Basics 2

Uploaded by

Md. Abu Jayed
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Guestroom Cleaning Basics

Introduction
The guestroom is the attendants must follow a series
main product a hotel of detailed procedures for room
property sells. Guests expect cleaning. Most housekeeping
to be assigned a clean and departments use a systematic
comfortable guestroom, approach to cleaning that will
making the condition of the guarantee all guestrooms meet
guestroom a critical part of the property’s cleaning and
exceptional guest service. guest service standards.
Guestrooms must meet the
guest expectation of staying in
a clean, safe, and pleasant
hotel property. The
responsibility for meeting this
expectation falls to the
housekeeping department. To
maintain guestrooms to meet
a specific standard of
cleanliness, comfort, safety,
and appearance, guestroom
Guestroom Cleaning Sequence

There is value and logic behind how cleaning


activities are organized. Following a planned
routine will save time and ensure a correctly
cleaned room. The best way to explain the
following cleaning tasks is from the perspective of
the room attendant. The sequence of guestroom
Stepin1—Prepare
cleaning occurs three steps: to Clean
*Load housekeeping
cart with:
₋₋ Cleaning supplies
₋₋ Linens
₋₋ Towels
₋₋ Cleaning equipment
₋₋ Room amenities
Continued……….

Step 2—Clean Guestroom


• Knock, identify self as housekeeping,
and enter guestroom.
• Turn on lights, open drapes, reset
thermostat, and check TV.
• Strip and remake bed.
• Clean furniture, surfaces, and fixtures.
• Dust, vacuum, and empty trash.
• Clean bathroom.
• Restock amenities.
Step 3—Check Guestroom Condition
• Recheck room for items/area not
cleaned.
• Check for and report any maintenance
issues.
• Report cleaned room status to
manager.
• Exit guestroom and secure locked
Room Inspection

Room inspections are a critical part of the overall


process of guestroom cleaning. Room inspections are meant
to catch any problems that may have been overlooked
during cleaning. Exceptional guest services dictate that
guests should never have to complain about being given a
dirty guestroom. Room inspections make certain that all
guestrooms are consistently cleaned the same way since
every guest deserves to stay a properly cleaned and stocked
guestroom. Remember, no one, including you, wants to stay
in a dirty hotel room.
Depending on the size of the hotel, inspections are
typically conducted by a housekeeping manager. Using a
checklist, the manager will inspect rooms based on the
property’s inspection schedule to determine if the room has
been cleaned and prepared to receive guests to the hotel’s
standards. When complete, the room inspection checklist will
serve as an inspection report containing notes about the:
Continued…………..
 Qualityof guestroom cleaning
 Condition of furniture, fixtures, and equipment
 Appearance of the ceiling and walls
 Condition of the carpet and other floor coverings
 Cleanliness of window interiors and exteriors
 Preparedness of guestroom for guest check-in

The last actions in the room inspection


process are to:
 Report room status to front desk: occupied,
vacant, or out-of-service.
 Release vacant, clean guestrooms back into the
property’s inventory.
Some pictures……
Reporting Guestroom Maintenance Issues
Housekeeping employees are expected to look for and report
damaged or broken guestrooms items. This can range from a TV
that won’t turn on to leaking bathroom pipes to scratched
furniture. Once again, the goal is to make certain guests check in
to a room where everything is in good repair. This is another major
source of guest dissatisfaction at hotel properties.
Working Together: Housekeeping and
Facilities Maintenance Departments
The housekeeping and maintenance departments must work
together to make certain guestrooms are properly maintained.
This is accomplished by setting up an effective communication
system between the two departments so each knows what the
other needs.

What are those needs? Maintenance needs to know what


to repair and housekeeping needs to know when the work is
complete. The front desk often needs to be included in this
communication loop as well since they are responsible for room
assignments.
Interdepartmental Communication
of Guestroom Repairs
Guestroom attendants act as the problem
Step 1 spotters and report any items in a room
— needing attention from facilities
maintenance engineers.
Facilities maintenance engineers check
Step 2 regularly for housekeeping reports
— requiring their attention.

Facilities maintenance engineers schedule


Step 3 routine preventive maintenance
— inspections of guestrooms and public
spaces to look for repairs requiring a room
or area to be taken temporarily out-of-
service, and notifies front desk and
housekeeping when repair is scheduled to
Thank you…………………

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