MANAGERIAL CONCEPTS

(KMBN 101)

UNIT I
 Management

Management = Manage + Men + Tactfully (to

get the work done )

• Traditional Authors: An art of getting things done.

• Modern Authors: A process of accomplishing certain

objectives through the utilization of human and
other resources.
Management as an Art of Getting Things
Done
“Management consists of getting things done
through others.” A manager is one who
accomplishes organizational objectives by
directing the efforts of others.
C.S George
Management as Effective Utilization of
Resources

Management is the effective utilization of all

resources through the process of planning,
organizing, directing and controlling in order to
attain stated objectives.
Henry L Sisk
 MANAGEMENT AS A PROCESS

Resources Managerial Function Objectives

Men
Money
Machines Goods and
Materials Services
Methods
Markets
Planning Organizing Staffing Directing Controllin
g

•What, •Organization •Recruiting •Instruct/ •Performanc

where, al structure •Selection guide e
why, how •Units, •Supervisory measureme
•Training nts of
•Deciding subunits, the activities
•Deciding employees
in advance department, •Motivating
the post/designati Remunerati •Keeping
by
objective on on the actual
communicati
•Base of •Authority & •Promotion on performanc
e on path
all other Responsibility
functions delegation
EFFECTIVENESS AND EFFICIENCY
 Nature and Characteristics
• Management is a goal oriented
• Management is a Continuous process
• Management is a Multi-dimensional
• Management is an Intangible Force
• Management is a part of Group Effort
• Management balance Effectiveness and Efficiency
• Management is a Dynamic Discipline
• Management is a Science as well as an Art
 IMPORTANCE OF MANAGEMENT

• It helps in Achieving Group Goals

• Effective Utilization of Resources
• Reduces Costs
• Establishes Sound Organization
• Helping the employees in achieving personal
objectives
• Development of Society and Nation
 Top Level of Management
• It consists of board of directors, chief executive or managing director.
The top management is the ultimate source of authority and it
manages goals and policies for an enterprise. It devotes more time
on planning and coordinating functions.
• The role of the top management can be summarized as follows -
• Top management lays down the objectives and broad policies of
the enterprise.
• It issues necessary instructions for preparation of department
budgets, procedures, schedules etc.
• It prepares strategic plans & policies for the enterprise.
• It appoints the executive for middle level i.e. departmental
managers.
• It controls & coordinates the activities of all the departments.
 Middle Level of
Management
• They execute the plans of the organization in accordance
with the policies and directives of the top management.
• They make plans for the sub-units of the organization.
• They participate in employment & training of lower level
management.
• They interpret and explain policies from top level
management to lower level.
• They are responsible for coordinating the activities within
the division or department.
 Lower Level of
Management
• Assigning of jobs and tasks to various workers.
• They guide and instruct workers for day to day
activities.
• They are responsible for the quality as well as
quantity of production.
• They are also entrusted with the responsibility of
maintaining good relation in the organization.
• They communicate workers problems, suggestions,
and recommendatory appeals etc to the higher
level and higher level goals and objectives to the
workers.
Henry Mintzberg

INTERPERSONAL ROLE:
Involve people and other ceremonial duties.

• Figurehead- The symbolic head of the

organization
• Leader- give direct commands and orders to
subordinates and make decisions
• Liaison-coordinate between different departments
and establish alliances between different
organizations
INFORMATIONAL ROLE
Related to collecting, receiving, and disseminating information.

• Monitor- – Personally seek and receive

information, to be able to understand the
organization.
• Disseminator-Transmits all import information
received from outsiders to the members
• Spokesperson- the manager transmits the
organization’s plans, policies and actions to
outsiders.
DECISIONAL ROLE:
Roles that revolve around making choices

• Entrepreneur- commit organization resources to

develop innovative goods and services
• Disturbance handler- to take corrective action to
deal with unexpected problems facing the
organization from the external as well as internal
environment
• Resource allocator- allocate existing resources
among different functions and departments
• Negotiator- work with suppliers, distributors and
labor unions
TYPES OF MANAGERS
• FIRST-LINE MANAGERS- often called supervisors
stand at the base of the managerial hierarchy
• MIDDLE MANAGERS- heads of various departments
and organise human and other resources to achieve
organizational goals
• TOP MANAGERS- set organizational goals, strategies
to implement them and make decisions
WHAT MAKE MANAGERS
SUCCESSFUL?
• Hard work
• Smart work
• Patience
• Out of box thinking
• Reading and acquiring knowledge
• Ethical consciousness
• Collaborative relationship
• Perseverance
 CONCEPTUAL SKILLS

Ability of an individual to analyze complex situations and to

rationally process and interpret available information.
For eg: Idea generation and analytical process of information.
 HUMAN SKILLS

An individuals’ ability to cooperate with other members of the

organization and work effectively in teams.
For eg: Interpersonal relationships, solving people’s problem and
acceptance of other employees.
 TECHNICAL SKILLS
A persons’ knowledge and ability to make effective use of any
process or technique constitutes his technical skills.
For eg: Engineer, accountant, data entry operator, lawyer, doctor
etc.
OBJECTIVES

• Higher Productivity
• Cost Reduction
• Elimination of wastes
• Quality control
• Right men for right work
• Incentives wages