Organizational Change and Stress Management
Organizational Change and Stress Management
Organizational
Behavior
Behavior
Organizational Change
and Stress
Management
18th EDITION
Managing Planned Change
Change
Making things Goals
Goalsof
ofPlanned
Planned
different. Change:
Change:
Planned Change
Improving
Improvingthe
theability
abilityof
of
Activities that are
the
theorganization
organizationto
to
intentional and goal adapt
adaptto
tochanges
changesininits
its
oriented. environment.
environment.
Changing
Changingthethebehavior
behavior
Change Agents
of
ofindividuals
individualsand
and
Persons who act as
groups
groupsininthe
the
catalysts and assume organization.
organization.
the responsibility for
managing change
activities.
Sources of Individual Resistance
to Change
Organizational Sources
Structural Inertia
Limited focus of change
Group Inertia
Threat to Expertise
Threat to established power relationship
Overcoming Resistance to
Change
•• Communication
Communication
•• Participation
Participation
•• Building
Buildingsupport
supportand
andcommitment
commitment
•• Develop
Developpositive
positiverelationships
relationships
•• Implementing
Implementingchanges
changesfairly
fairly
•• Manipulation
Manipulationand
andCooptation
Cooptation
•• Selecting
Selectingpeople
peoplewho
whoaccept
acceptchanges
changes
•• Coercion
Coercion
Stress
Stress: an unpleasant psychological process that
occurs in response to environmental pressures. It is
a dynamic condition in which an individual is
confronted with an opportunity, demand, or
resource related to what the individual desires and
for which the outcome is perceived to be both
uncertain and important.
Managing Stress