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Powerpoint Presentation - Check in at The Hotel - Final Version

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95 views43 pages

Powerpoint Presentation - Check in at The Hotel - Final Version

Uploaded by

Annie Daisy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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CHECK-IN AT THE

HOTEL
- Learn the important words in this text
- Learn how to complete checking in process
- Use professional expressions
Warm-up:
Quick eyes
VOCABULARY
check-in
/tʃek in/
…to let the hotel staff know customers have arrived at the hotel
front desk
/frʌnt ˈdesk/
… A large desk or counter in a hotel lobby where you can check in or check out
receptionist
/rɪˈsepʃənɪst/
… a person who welcomes and helps visitors and answers the phone
reservation
/rezɚˈveɪʃən/
…. an arrangement in which something is kept for you
identification card
/aɪdentəfəˈkeɪʃən kɑːrd/
… a card with a person's name, date of birth, photograph, etc. on it that
proves who they are. Join us.
credit card
/ˈkredɪt kɑːrd/
… a small plastic card that can be used as a method of payment, the money
being taken from you at a later time
fill out
/fɪl aʊt/
…to write or type information in spaces that are provided for it
signature
/ˈsɪɡnətʃɚ/
…your name written by yourself, always in the same way
registration
/redʒəˈstreɪʃən/
…the act of recording names and details on an official list
departure
/dɪˈpɑːrtʃɚ/
…an act of leaving a place
key card
/ˈkiː kɑːrd/
…a small, plastic electronic card that is used instead of a key to open a door
bellman
/ˈbelmən/
… a person who carries luggage in a hotel
Game:
STOP THE BUS
STOP THE BUS
C
Example

Check in
STOP THE BUS
C b
Example

Check in
STOP THE BUS
C b i
Example Bellman

Check in
Credit card
STOP THE BUS
C b i d
Example Identification card

Check in
Credit card
STOP THE BUS
C b i d f
Example Departure

Check in
Credit card
STOP THE BUS
C b i d f r
Example Front desk

Check in Fill out


Credit card
STOP THE BUS
C b i d f r s
Example Receptionist
Reservation
Check in Registration
Credit card
STOP THE BUS
C b i d f r s
Example Signature

Check in
Credit card
Check-in Services

Reservation Confirmation Payment and Security Room Assignment

o Guests provide their o A credit card for any o The front desk assigns a
reservation details, often potential charges during room to the guest based
including their name, their stay or as a security on their reservation type
booking confirmation deposit. and preferences.
number, and
identification. The front
Key Card Issuance Information Sharing
desk staff verifies this
o A key card or electronic o The front desk staff
information to ensure a
key is provided, granting informs guests about
smooth check-in.
the guest access to their essential hotel services,
room and local attractions…
Structures
May I ….?

Structures ...To ask politely if you can do


something

Example:
May I have your phone number, please?
May I help you?
May I talk to Mr. An?
I make a reservation under the
name of + tên
Do you have reservation?
How long do you stay?

Structures ...To ask and answer politely remaining


information before registration

Example:
Do you have reservation?
Yes. I have a reservation under the name of
Linda
Working process of
checking in at the
hotel

welcome the Check reservation Ask for remaining Issue room key
guest status information &
Complete the
registration form
Check-in Services

Welcome the Guest


Good morning, Sir/Madam. Welcome to ……..Hotel. How may I help you?

Check Reservation Status


 Do you have a reservation, sir/madam?
 May I have your name, please?
 Let me check the list……
 Fill out this form….
 Yes, Ms/Mr + tên. We do have your reservation.
Check-in Services

Ask for remaining information & Complete the Registration form


- Please fill out this registration form.
- May I have your passport/ identification card/credit card?
- May I confirm your departure time?
- How long do you stay?

Issue room key


- Here are your passport, credit card and key to Room + số phòng
- The bellman will deliver the luggage to your room later.
- Hope you’ll have a good stay in our hotel.
Sample Video
Role-play
Sample Dialogue for Role-Play
Linh: Good morning, Sir. Welcome to the Grand Hotel. How may I help you?
Steve Chen: I had a reservation.
Linh: May I have your name, please.
Steven Chen: Seven Chen. I booked a standard room two days ago.
Linh: Let me check the list, please…./30 seconds later/….Sorry to have kept you
waiting. Yes, Mr. Chen. We do have your reservation. Please fill out this
registration form. And may I have your passport and your credit card?
Steven Chen: Here we go.
Linh: Thank you. May I confirm your departure time?
Steven Chen: Yes. I am leaving tomorrow afternoon.
Linh: Alright. And here are your passport, credit card and key to Room 1422.
The bellman will deliver the luggage to your room later. Hope you’ll have a good
stay in our hotel.
Re-order
Matt is at a hotel and he wants to check in.

Good afternoon. I'd like to check in. I have a reservation.

May I have your name, please?

Matt Davidson.

Let me check... We have your reservation for two nights starting


today. May I see your identification?

Here’s my passport.

Thank you. Could you fill out this form, please?

Sure.

Thank you. Your room number is 504. Here is the key card to your room.

Thank you.
You’re welcome. Hope you enjoy your stay.
Follow up
Exercise 1
Imagine you are receptionist. You are talking with Mr. Addition for
checking in at the hotel. Fill in the blanks.
May I have your passport and credit Hope you’ll have a good stay in our May I have your name, please?
card? hotel.
Here is the key to your room 231. How may I help you? Can you please write your name and
signature here?

You: Good evening! Welcome to Venice


Hotel.________________________________________________?
Addison: I want to check in
You: _____________________________________________?
Addison: I’m Tom Addition.
You: Yes, Mr. Addition. You’ve made a reservation for one single room.
________________________________________________?
Addison: Here you are.
You: ________________________________________________________________________?
Addison: Here it is. Is it all right?
You: Yes, thanks. ________________________________________________________________________
Addison: Can I go to my room now?
You: Sure,
__________________________________________________________________________________
Exercise 1
Imagine you are receptionist. You are talking with Mr. Addition for
checking in at the hotel. Fill in the blanks.

You: Good evening! Welcome to Venice Hotel.__How may I help you?


Addison: I want to check in
You: May I have your name, please?
Addison: I’m Tom Addition.
You: Yes, Mr. Addition. You’ve made a reservation for one single room. May I have your
passport and credit card?
Addison: Here you are.
You:Can you please write your name and signature here?
Addison: Here it is. Is it all right?
You: Yes, thanks. Here is the key to your room 231.
Addison: Can I go to my room now?
You: Sure. Hope you’ll have a good stay in our hotel.
Addison: Thanks.
Homework
Exercise 1
Choose the best suitable words and fill in the blanks.

name welcome bellman check in

may front desk identification card double rooms

R: Good afternoon! ______________to Royal Hotel. _________________I help you?


A: I would like to _____________________, please!
R: Do you have a _________________ , sir?
A: Yes! I have a reservation for 3 ___________________under the ___________ of Adam Smith!
R: Let me see! Three sea view rooms with balcony. You’re staying for one night. Is it right?
A: That is right.
R: May I have your _________________________?
A: Yes, of course.
R: Ok. Your room numbers are 802, 803, 804. Here are the keys! Our_________________ will
bring your luggage and take you to the room. Enjoy your stay.
A: Thank you.
R: You are welcome. If you have any requests, feel free to contact ________________________
Exercise 2
Listen the below dialogue carefully . Then, read the dialogue and
record the video.
THANK YOU

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